Ede & Ravenscroft Recenzje 

Staff were unfriendly and were rude to me. I went a day prior to graduation day to avoid any hassle, and even though there weren't many people, staff were unfriendly and ignored me while waiting, and I had to ask multiple people to get clear instruction. For the price I paid, the least to expect is a smile and clear instructions.

Smoothy and friendly service supporting a unique experience.

good service but quite expensive

They are fine. They're also usually your only option, so not not too much choice.

Ede & Ravenscroft were responsive to all my questions. Graduation day itself was smooth - their staff were very pleasant and helped with the gowns. No complaints at all. Thank you for your contribution in making the day memorable.

Way to expensive for what they offer.

Smooth experience and intuitive website, no complaints!

I went to pick up my gown to the wrong place, but Scott sorted it out. Brilliant! Thank you!

Graduated from University of Liverpool yesterday and the team at E&R were so helpful. I wanted to keep my gown for an extra night so I could get photos with my kids and Scott was really understanding and arranged this with no problem at all. Thanks for helping me make this day extra special!

Made my graduation seemless and enjoyable

Alan was absolutely fantastic, he was so helpful and made the experience so easy. What an absolute gentleman. Would absolutely recommend him and this company to anyone who need their services. He made my graduation so much better!

Great service. Pauline is excellent at the ole “manhandle” if you know what I mean.

Thanks!

Paid 2 £20 sitting fee’s one for myself and one for my family and I later on. At no point was I made aware that the prices were so high for the photo’s, 2 photo’s in a frame cost £100 before delivery and for 5 digital copies of different photo’s it cost £119. Had I known this was the price I would not have gotten photo’s. Not because I can’t afford it or it doesn’t match my “budget” as I noticed on a reply to a different review, but because it is absolutely unjustifiable and was not made clear at all when paying the sitting fee.

Staff were lovely, but the service is completely misleading.

Recommendations going forward, supply a pricing list at the point of taking photo’s, so people can make a fully informed decision and don’t feel financially pressured because they have already paid the sitting fee. I personally would rather lose £40 than spend £150 after postage for at most 5 photos and potentially a frame.

I recently graduated from Queen Margaret University and forgot to get my professional photos taken on the day of graduation and so went back the next day and asked if I could get them taken then as there was another ceremony happening the next day too. All the staff that I spoke to were very helpful and took the photos that I missed. A photographer called Rodger took my photos. He was lovely and took some great shots.

Staff were very friendly and helpful, gown fitted perfectly and comfortable

Absolutely the worst shopping experience I've ever had. The website is impossible to navigate. It's like it was deliberately designed to make shopping a puzzle. Checkout basket still has items previously purchased and when I add new items they are still there adding to the total of previous order. Its impossible to clear. Plus I made my order for graduation, tickets grown and no clear instructions on how am collecting them. No shipping and delivery dates. I dont need a website like this to ruin my graduation experience. They should take it down. 0 recommendation from me.

I will update my review if this gets sorted. I have the same problem as a reviewer a few days ago. I graduated last week and got an email to select my photos within 24 hours on Wednesday 1st. So i went on, and it says the deadline had passed and I couldn’t select them (it hadn’t). Then I filled in 2 online forms and tried to call, at no avail. The next day, I check again and this time it says “the deadline for choosing your images is 02/07/26 at 20:59, so I go on again, before the deadline again, and no photographs are available to select? So I sent another email, and today I have been on hold for 45 minutes+ twice, attempting to get help. Currently on hold again as I type this. For £130, I want to select my own images as there is clearly a technical fault around the deadline, and very bad customer service and impossible to get help. Please respond and solve this issue so I can select my images.

My daughter's graduation was on 26th June. The photos are lovely. She ordered her photos on 29 the June.
The order states to select a photo by 3rd July. She selected her photos and made payment but the process was not confirmed or completed on the website. The payment was however debited from her bank account. She waited a day to see if a confirmation email was sent, checking both inbox and junk mail. No email confirmation was received. We thought maybe there was a glitch in the system and decided to reorder and made a second payment as she did not want to lose the memory of that day. She also was leaving for her well deserved holidays on Tuesday. We made a second order and payment again came out of my bank account. To date, no confirm email received from inbox or junk mail.
I have sent several emails through their help desk explaining what happened and requested only to process one photo package and to refund one of the payment . To date, no respond either inbox or junk mail. We are still confident that this can be resolved quickly and that we will hear from someone either via email or the telephone number provided. In which case I will update my rating. Thank you

My daughter's graduation was Friday 26th June. The photos are lovely.
The order states to select a photo by 3rd July 20.38 which is tomorrow. An email received today states that the photo must be selected by midnight tonight. On trying to select a photo now, no photos are available to select, which implies that one has already been selected for us. We are both at work tomorrow and are not able to chase this up during the day.
We are sending an email through to their helpdesk now. Hoping that this is just a glitch which can be resolved satisfactorily in which case I will update my rating. Thank you

I am updating my review after receiving very helpful support from Mia in customer service.

Mia kindly helped me select my preferred image by email after I had difficulties with the website, and reassured me that the order was then being processed. I received the final photograph within the following week. Thank you to Mia for the helpful and professional support, it made a frustrating process much smoother.

That said, I still cannot give a higher rating overall. The only reason I had to contact customer support in the first place was because the website was repeatedly unresponsive, so I would not describe the ordering process as especially robust or reliable.

I also found the pricing difficult to justify. Paying £33 for a single digital JPEG is already expensive, and the final file I received was only 5.4MB. While the photograph itself is good, I would expect a full-quality digital image at that price, with no unnecessary compression or reduction in final quality.

The experience on the day itself was fairly positive. I was seen quickly, the photographer provided several options with different props, and the process was completed efficiently, which I appreciated.

Overall, I would describe the experience as somewhat stressful, disappointing, and expensive. However, the final photograph was good, and Mia’s customer support helped resolve the issue, so I am ultimately satisfied with the service received, even if I do feel the process and pricing could be improved.