ebiketuner.com Recenzje 

102
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very helpful. Great customer service. I was looking for an ebike tuning kit for a particular motor which they didn’t stock. Went above and beyond and advised where I might get it. I will definitely ma... Zobacz więcej

Oceniono na 5 z 5

Very quick delivery and the customer service is excellent, I had a few initial issues setting it up (my fault), I sent a email with a a few questions and they were straight back to me with a solution.... Zobacz więcej

Oceniono na 5 z 5

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Zobacz więcej

Oceniono na 5 z 5

Had quite a few issues finding a chip that would work, but George was very patient and accommodating until we found the right solution.

Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

102 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(102)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

Napisz recenzję
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Oceniono na 5 z 5

Excellent service

I’ve purchased two Vol speed units from Ebike Tuner (one for Bosch and one for Sync Drive Pro 2) and both work perfectly. Easy to set up annd easy to install. Any questions I have asked have been answered promptly.
I would wholeheartedly recommend using them when purchasing a derestrictor for your ebike.

28 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service and assistance.

I found working with ebiketuner a really good experience. I initially sent them my bike specification and withing a few hours they had responded with the recommended tuner for my bike. Great Start :-). The tuner arrived as promised in 2-3 days. I eventually found a video on youtube for a similar bike install to mine. make sure that you do this piece of research as the manual that comes with the tuner is quite basic and a good video will save a lot of time. On my first attempt I struggled to get all the wiring into the down tube as suggest wit ht he extra connectors. I emailed ebiketuner and again within 24 hours they had responded with a local Ebike shop that would help me with the install. i did manage to do it myself with out the ebike shop however i was really impressed with the customer service and willingness to help.

20 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

I paid for the best chip they had for…

I paid for the best chip they had for my bike. It worked for about two days and then the system went into limp mode. It wasnt the shop or service either, because they knew it has a chip on, and was fine when it left their shop. You can't get them easily on the phone, and they answer Whatsapp every few days. They suggested I try riding 90 minutes with the assistance off !!!!!!, and never followed up to see if my $450 AUD purchase was working. IF they knew this problem before they sold it to me, are they still allowed to sell the product. This would be called misleading advertising in Australia if that did happen, and would need to be rectified.

5 lipca 2023
Opinia niezależna
Logo ebiketuner.com

Odpowiedź od ebiketuner.com

Dear Jim,

We appreciate you taking the time to share your experience, and we apologise for the inconvenience you have faced with our chip for your bike. We understand how frustrating it can be when a product doesn't meet your expectations, especially after investing in the best chip available.

We sincerely apologise for the issue you encountered with the system going into limp mode. This is certainly not the experience we want our customers to have.

As for the suggestion to ride without assistance for 90 minutes, we understand how it may have seemed like an unusual solution. But, this is actually how Bosch ebikes are reset without visiting a bike shop.

We want to assure you that we take customer satisfaction seriously and we strive to rectify any issues promptly. Please reply to the text message we sent on Sunday 16th July at your earliest convenience so we can find a suitable solution for you.

Misleading advertising is never our intention, and we assure you that we comply with all relevant regulations and standards in Australia.

Once again, we apologise for the inconvenience caused, and we value your feedback as it helps us improve our products and services. We hope to have the opportunity to make it right and restore your trust in our brand.

Oceniono na 5 z 5

Very happy!

Really quick arrival after order. Plug and play Speedbox 3. Only took 10 minutes to install, works perfectly. I am very happy, thank you ebiketuner!

16 lutego 2023
Oceniono na 5 z 5

I keep coming back for more.

This is the third tuning chip from E-bike tuning. I went for the Speedbox 3 for Bosch. Easy to fit and works a treat. Quick delivery with no dramas. Well pleased. One more bike to go so better save up.

20 lutego 2023
Oceniono na 3 z 5

supported but no outcome

The team was very responsive to support and help me operate the chip, yet it looks like the chip will not operate on my 3.0 vado engine.
Pretty disappointed as I initially checked the pear tune was the correct model but it doesn't work unfortunately. I will now wait for the future chip release

12 lutego 2023
Oceniono na 4 z 5

Perseverance wins

I initially had a problem installing your equipment but, through substantial perseverance, Dianne was able to assist greatly to enable me to make a successful installation.

12 stycznia 2023
Oceniono na 2 z 5

The product was fine however was not…

The product was fine however was not made aware of the import duties and taxes that I would incur when ordering and having delivered to Canada. This would have changed my purchase decision as it added $85 for total delivery fees! That is almost half the cost of the product... Ouch!

Also the product would not work with my Bike. The ebiketuner support was not able to resolve this however when contacting the product manufacture they had the solution back to me the same day.

24 stycznia 2023
Oceniono na 5 z 5

Bought Speedbox for my Trek Rail 5

Bought Speedbox for my Trek Rail 5. The bike had already sparked excitement in me without your product. Your product is a game changer. I haven't been this excited about a bike since I was a kid. Amazing, amazing product. At a great price too. Cant wait for my brother to get one.

29 stycznia 2023

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