Dvla Recenzje 1704

DVLA head office, use your brains.
I am very happy with Hull test center but appalled by DVLA's lack of care. We have to wait months to book a test because greedy people buy slots in advance and then sell on. DVLA is complicit in this illegal activity. All they have to do is tweak their booking website so the originally booked tests do not get transferred to a third party. Not rocket science. Please get your act together, there's enough stress paying for driving lessons.

Took 9 months to get a replacement v5 that I never received.
Endless chats on thier online chat.
A typical government agency. A total shit shower.

I have attempted three times to renew my over-70s driving licence online with the DVLA. On two occasions I completed the entire application, only to receive a message at the end stating that “a problem has occurred” and to try again later. This happened all three times.
I then tried to resolve the issue by phone. I called four times in total. On three occasions I was cut off after selecting all the correct options and waiting on hold. On the fourth attempt I finally spoke to someone, who suggested the problem was likely with my iPhone and advised me to use a computer instead. I did so, but this made no difference whatsoever.
The whole process has been extremely frustrating, time-consuming and stressful. For a mandatory service that many older people rely on, the system is clearly not fit for purpose. In the 21st century, renewing a driving licence should be straightforward and achievable, not an endurance test in faulty technology and inaccessible customer support.
This experience has left me with very little confidence in the DVLA’s online systems or their ability to support users when things go wrong.

The staff answering the phones have consistently lied to cover up the chaos obviously ensuing, at Driver's Very Letdown Agency.

Would not let me leave a ‘no star’ review.
I sold my vehicle 10 weeks ago having only just recently renewed my Tax.
I have not yet received any tax refund (approx £300) and having contacted them a couple of times via email my only answer is to wait another 6 weeks! So here I am waiting yet again for another 6 weeks….
I’ve just tried telephoning, but again after being on hold for 30 minutes I gave up! Disgracefull service.

Utterly pathetic customer care. I phoned helpline to be advised very busy and my expected wait was 1.5 hours, then given an option for a call back within 30 minutes. No call back so phoned again for another 1.5 hour wait, went for the call back option but ignored again. I pay £100's of pounds a year for my car's road tax, roads just like DVLA potholed and pathetic. FOR GODS SAKE GET YOUR ACT TOGETHER !!!!!!!!!!!!!

Concerning how drivers are allowed to drive on mind bending meds these days. Andover, north Hampshire, test valley im looking at you. No wonder we have had so many deaths lately because of driving. A prescription gives you the right to take the medication, not the right to drug and drive. Hard core meds are dangerous, pregablins especially, as give a euphoric feel according to what I've been told.

I have tried on numerous occasions to renew my driving licence for over 70’s online. The system is absolutely useless , gets to the last stage then rejects the application. Having read other reviews there is obviously something fundamentally wrong . For heavens sake Government get a grip and sort the problem out.

Hope rating right keep receiving dvla demands re car fax
But bothered they are false
Just adding stress
Sent opys to GENUINE DVLA HOPE THEY CAN HELL EVERYONE

AR S

TO THE jobsworth that was silent and only spoke to preach and talk the talk but not actually do anything and then disingenuously claim you're trying to help me without actually DOING anything and then getting all pious on me when I call you out - your job is what AI will do perfectly . you dont deserve a job, good.

Awful, Cant get through on phone. I've been cut off from webchat. I have been told I will get phoned back with no response. Will now have to pay for processing fees for a new log book.

70+ LICENCE RENEWAL IS A JOKE.
I tried to renew my driving licence online but after just over an hour gave up and posted the form off.

To come across what should be a simple administrative procedure that's as complicated and long winded as this one is rare.

The instructions are a nonsense and whoever wrote them should be found other employment.

I can only assume that, having devised this farcical system, whoever did so failed to follow the normal routine of testing it before they declared it fit for purpose. Had they done so, I'm confident that they would have been told, in no uncertain terms, what a load of rubbish it is.

In my 20 years with IBM I designed admin procedures from time to time and I would have been given a day to remember if I had produced a piece of work such as this online renewal procedure.

I totally agree with other comments. My wife wasted over 2 hours trying to renew her Over 70 driving licence online (Windows PC). They wanted lots of details, asked her to create a GOV.UK-One account and then asked for her credit card information (why, there's no charge!). They then wanted to install a separate APP on her mobile phone to check her photograph (why, it's a renewal!). It turns out that the APP only works on Android 10 and above so my wife's Android 9 mobile refused to work. She gave up in total frustration and decided to renew by post. I found out that the DVLA website still lets you do it online so that's what she did. Driver number and Passport number was all that was required - painless and easy.
The GOV.UK site for online over 70 licence renewal is an absolute disaster and NOT recommended.

TRYING TO CHANGE YOUR HOME ADDRESS ON GOV.UK ONLINE IS A COMPLETE FARSE GOES ROUND IN CIRCLES, AND AFTER 1/2 HOUR FINALLY FILLING IN FORM IT DOES NOT HAVE RECORD OF LICENSE AFTER DRIVING FOR OVER 50 YEARS
MORE STRESS GIVING THAN HELP

What a joke, after holding a driving license for motocycles and cars continously from 1963, DVLA has now decided they can't confirm my identity.
Have just been all through the process online and at the end I get the message they can't confirm who I am, despite me photographing both sides of my current photo ID license and my face.
Had no problem with renewal when I moved three years ago

Never received my license, when chased they wanted me to pay £20 for a replacement as it had been lost in the post.

So... DVLA lose my photo ID card which is already concerning, and then they ask me to pay for replacing it.

Traded my vehicle in on 31st October 2025. Since then 3 further direct debits have been taken from my bank account totallying £200 even though the status of the cars tax correctly states untaxed from 1st Nov.
Webchatted with an agent who was helpful enough and has escalated for the direct debit to be cancelled (I didn't do this myself as all the advivce online is to not cancel the direct debit) and then informed me that it will take up to 6 weeks to receive a refund. LOL. If it was the other way around and I owed 3 months road tax I'm pretty sure I couldn't get away with saying "I'll pay you in up top 6 weeks".

Have wasted hours trying to renew my wife's 70+ license. The new on line process is a joke. It has innumerable glitches and requires a level of tech know-how extremely rare in over 70s. The previous process , which I used in September to renew my license,worked okay. If it ain't broke don't fix it. Presumably a case of cart leading the horse to justify the IT budget. Now will have to renew by post,which is exactly what an on line process is supposed to reduce.No wonder government department productivity is so dire.

No stars from me

I spoke to some one dvla they been charging me for 4 month in the row road tax after car was sold
I give all information and they told me is not me
Is so unfair and sick how they deal with people
I gave all the information they needed

dvla has lost its way.Reasonable service last time licence needing renewing.This time 10 weeks after receiving my application still stuck in medical dept with no changes in health.My wifes renewal was rejected as she stated she had no symptoms because of modern 24 electronic monitoring for low sugar.Time for a rethink in how the medical dept is working.