Dvla Recenzje 1704

WOULD NOT EVEN GIVE ONE STAR!
THE DVLA ARE BY FAR THE MOST USELESS AND STRESSFULL SERVICE I HAVE EXPERIENCED.

THEY ARE ABSOULTLEY USELESS AND NO POINT OF HAVING A CUSTOMER SERVICE LINE,

WHY DOES IT TAKE 4-6 WEEKS TO PROCESS A SIMPLE LETTER!

SOMETHING SO SIMPLE COULD HAVE EASLIY BEEN RESOLVED HAS NOW ESCLATED TO A FINE.

DISGUSTING SERVICE FROM THE SERVICE ADVISOR.

WORST EXPERIENCE.

I lost wallet. I paid the £20 fee for replacement. I get loads of forms for medical. I send back. I get more. I send back. OMG. I have no medical problems. Yet DVLA insist I have a medical problems. DVLA listed to 3rd party they never contacted my GP who will tell them I have NO medical problems. I paid for a replacement yet stupid DVLA insist I have a medical problems that they don't even know what it is my boss has read reviews now because DVLA decided post lies I have no job as it was a driving job. Thanks DVLA.for your lies. Wankers

Applied to renew 70s licence in May 25, after several failed attempts for reasons that weren't relevant to my application I was told to reapply enclosing a cheque and photo, this was in September. The cheque was cashed in October its now December and nothing, was told to wait. I've made a complaint that states it should be dealt with in 8 to 10 days ,guess what that's been and gone. May to December with no sign of licence, what a shambles.

Unbelievably rude. The woman I was talking to spoke with such a sarcastic tone and gave me awful attitude when I was confused and asking questions. I have a brain injury and am disabled. All I needed was some information from someone who was calm and kind. This is no way to speak to people who have a history of mental illness. She needs to not be working for DVLA. I am horrified and disgusted.

I applied to renew my licence in Mid October which expired a week ago. I rung them to see what the delay was at the beginning of November, to be told I had a reportable eye condition and yet the website says completely opposite. It isn’t reportable. I was advised to fill in a form and email to them, which I did. Come the end of November, I call them again and ask what’s happening? They say we haven’t received the form, telling me a week earlier they had the form. Infuriating isn’t the word, this time I sent the form via 2 of my different email addresses and in the post recorded delivery. They finally received that, I’ve now got no photocard, that was what had expired not my licence itself. Still waiting, can’t get through to medical team. Tried there callback service and it’s failed to call back 4 times now. Very disappointed. It’s not the staff fault, it’s down to management.

I tried renewing online it was easy BUT my renewal was unsuccessful. SO I opted to fill in the renwal form they sent me by post, my problem is that the questions on the form were exactly the same as online! So why was it not enough?
I suspect that they are so busy that they delay to try and catch up, by the ratings on trust pilot I expect many feel the same way.

Despite having a driving licence card, which was updated in 2024, I have spent an ENTIRE afternoon trying to change my address on the DVLA GOV. UK website, because the DVLA website doesn't recognise its own details on a driving licence it issued. It is beyond pathetic that a licence issued in 2024 isn't recognised by the DVLA. Because I don't have a passport at the moment, I have been sent from pillar to post, but I do have a disabled badge, and am registered to vote. Apparently, the DVLA uses EXPERIAN, the credit reference agency, to check each application out. GIVE ME STRENGTH. No wonder so many licences are incorrect when police pull people over. Another government failure. I wouldn't give the site 1 star, if I could get away with it.

Would give minus score if possible.

Painfully outdated processes making what should be able to be done quickly and easily online an ordeal needing to get to a post office, pay by old fashioned means (cheque or postal order) with no digital option. Who has time for that? Their processes are awful and need to be brought in line with modern methods that have the end user in mind. Currently using entirely unsuitable methods causing unnecessary stress.

Cannot find an available spots to retake my test as they are all instantly taken by bots.

I refuse to pay £200 to some bot.

Hopeless. For some reason, the V5 certificate received when purchasing a vehicle wasn't accepted by DVLA. So I follow their procedure to get a new V5, only to be told that they can't process it and it'll cost £25 to get a new one. Dealing with DVLA is infuriating; the system is not fit for purpose. It's like they've devised a system to be as unhelpful and difficult as possible.

I received a standard reminder to renew my licence online, which they assured me is "quicker and easier" than by post. I had to create an account first, which involved a lot of personal info & code numbers sent to my phone. Ready to log in, another code number to my phone. I then went through the whole renewal process to be told at the end my passport was refused as ID, even though it's only 4 years old. Kicked out. I then went through the whole process again & opted to answer questions to prove my identity. They kicked me out again as I hadn't answered the questions correctly, but they never actually asked me any questions! I then tried using my driving licence to prove my identity. The dates on my photo licence were "invalid", despite being what was clearly on my licence. Kicked out again. I tried calling, stuck in a queue which was too long, & I was advised to go back to the website.

Absolutely disgraceful how this company works, takes over 4 weeks for a v62 to come back, on top of that agents not knowing anything on how to tax the vehicle, multiple agents saying different things and I feel they either make stuff up or don't have a scooby on how to do there jobs properly. You wonder why people drive illegally, because they make it so hard to do anything correctly and make us people that want to be legal jump over so many hurdles.

Diabolical passing system and those who are working there, they are complete idiots.
They failed out son driving test over and over again. Your serious faults
Positioning – Normal driving

Your driving faults
Awareness / Planning, 3
Positioning – Normal driving, 2
Signals – Timed, 1
Move off – Safety, 1
Response to signs / signals – Traffic signs, 1

This is a joke. Our son loosing his job just because these bunch of diabolical, unprofessional and evil incompetents who are deliberately failing our son practical test. They failed his test on the reason that he was driving Normal.

Extremely difficult to find test slots. Examiner failed unfairly which I disagree with 100% because he made it up.

This is my second comment; hopefully, some "enlightened" person at this company will finally grasp all the problems they have.

If you're thinking of staying in England temporarily, get your driving license in your home country. Here, it's a waste of money, time, and constant stress.

I've been trying to get my license for over four years, and I've taken the practical exam four times! I live in London, and just in my area or nearby, there's a minimum wait of 6-9 months for each test. They've made me renew my theory test twice (it expires again this month). You have to juggle everything to book a day and take your test (especially if you work full-time, like me). They cancel the test days in advance because "there are no examiners." I have the TESTI app, and there are exams available from one day to the next, which is impossible for me to change with such short notice because of work. The instructors are now practically telling you not to take the test because if you fail, they'll be penalized too. The last time I was so close to getting my license, it was really a silly mistake. There was someone crossing the traffic island and I slowed down instead of going straight ahead. I got nervous and my examiner told me it was considered a "serious fault." They gave me an appointment for 7 months later, but my usual test location (Heither Green), where I had always practiced, suddenly closed. I called my examiner 3-4 weeks before my exam because I wasn't going to start from scratch with practice and pay as if I were a new driver when I had already spent a lot of money. After finishing the practice session in a place I had never been before, he told me "there isn't enough time to correct my mistakes." They didn't give me any solution. I spoke to another instructor I had saved and he told me the same thing. They made me cancel my test and it was expiring this month, so I have to go back to the written driving test.

I'm moving to Spain, my home country, in a few weeks and I wanted to get my driver's license before I leave, as I've already wasted so much time (try booking a test every day at 6 AM in front of the computer, it's impossible!), money paying instructors who just add pressure by saying they'll be penalized if you don't pass the test, and external companies that book the test for you on the day and at the location you request, if you don't have time, like me, to spend all day in front of the computer trying to book.

DVLA people, if I have to pay external companies to book an exam for me, why don't you provide regulated driving schools, like in most other countries? It's "supposed" to be cheaper if you do it yourself, but if I add up ALL THE MONEY, TIME, AND STRESS you've caused me, it would have cost me the same as any school, except I did it myself.

RIDICULOUS SYSTEM...

27 November applied on line to renew driving licence. Arrived 1 December. I had a bad experience with them nearly 4 years ago so was very wary how long this would take but give them their due on this occassion they came out trumps

I wanted to change the address on my driving licence.
From the advice on their website I set up a One Online account. Despite setting this up I eventually received a message advising that I was unable to use the service.
So I decided to give them a call. The man I spoke to couldn’t have been more unhelpful if he had tried. I tried to explain my issue to him but he just couldn’t have cared less!
My issue has not been resolved. Both the online service and the service received over the telephone were absolutely dreadful! I can’t recall the last time that I experienced such shocking service.

How they can get away with what they do is beyond my belief threats of court cases for something which has nothing to do with me and having to pay fines for a car I no longer own but if I refuse it affects me such a scam this system needs boycotting we shouldn’t be forced to do anything we don’t want to

They are a law unto themselves, they are rude and unhelpful, they don,t listen and when you try to explain they just cut you dead.
They don,t care if you have to wait for your driving licence, even if it means you can,t get to work and you can,t pay your bills.
I honestly think that if you are English, you,ll get nowhere.
You can,t get through on the phone in less than an hour, you left hanging on and when you do, you get no help from them.
The whole organisation is a disgrace.
Just look at the amount of one star reviews.
Shocking

DVLA is one of the sluggish and corrupted government’s organisation in the country,whole staffs specially head of DVLA i am waiting my V5 from last 4 weeks so for nothing.chasing every week same answer again and again absolutely unacceptable service and horrible peoples waste of tax payer money