Dvla Recenzje 1701

Like many others, I wish I could give zero stars.
It is almost impossible to get through and when you do, the staff are most unhelpful. I even had a bizarre conversation with someone on the medical team who said I was giving the wrong home address!!
Being over 70, I had to apply for renewal of my licence. I sent in the renewal application almost a month before my birthday. I have high pressures in my eyes which I duly reported on the form (treated with eye drops and not an issue).
I heard nothing and after 6 weeks eventually got through to someone who said the application had been passed to medical department. I subsequently contacted Complaints Department and got acknowledgement of receipt but no follow-up. It is now four months since my original application and I still have no licence. Wnen I check on the web site it says licence expired.
It is absolutely disgraceful that this department causes so much stress through gross inefficiency.

Another example of how a government protected company runs a mockery. Handing out fines like freebies, even if they aren't correct. Oh and if you need to contact them to tell them they've done something wrong, you've got a loooooooong wait. IF you can get through at all. I chose a call back option. To which I got a call back 15 mins later and now have been on hold for 14 minutes. Would be funny if their fault doesn't cause me legal action, but alas it does, as to no fault of my own. I mean, what else would i rather do on a monday morning. Work, or sit on the phone waiting for DVLA to answer/to sort out their mistake?! Tough one!! ZERO STARS.

Absolutely disgraceful service, when the eventually answer the phone the interaction is similar to talking to a child. THEY set up an UNAUTHORISED direct debit on my bank account. No information for what vehicle, how much the DD is for, etc. Disgusting. This isn't the first time having issues with the DVLA. Simply put they're NOT FIT FOR PURPOSE

USELESS.. Waste of time

Appalling. For so many reasons . Complicated forms including 3 forms for 1 application.
No return calls when you leave your number for call back . I could go on . They are incompetent .

The Driver and Vehicle Licensing Agency (DVLA) currently reports an employee count of 5,715 staff (this is the number listed under “Employees” in the latest updated profile and reflects data from around the 2024-2025 reporting period) and still everything takes 10 times more than it supposed to. I think what somebody was telling me the other day it might actually be true, that most of their staff works from home meaning that they actually sit at home and do nothing. I applied for a first registration for my imported car and 7 weeks later still no updates from DVLA about my logbook. It is so frustrating even to talk to them as they are not willing to help and they hate their job. It looks like is a lost cause. Hopefully a new government may get involved in cleaning their mess.

I wish I could give this zero stars. The online system just to renew a driving license is far too personal. It was asking how many years left I have on my mortgage and if I have a mobile contact. I selected the option I prefer not to say and it didn't like it! Saying unable to complete identity when they have the information already. This is a severe case of data breach and information is floating in the cloud for scammers to get hold of. If my data is breached, I know who will be held accountable

The DVLA dealt with my simple application at their own leisure, with waiting times of two months all in all. Despite it costing me £55.00, they also used the slowest mail service possible to correspond with me with a 10 day delivery period. The entire application and their responses had to be done by post and all payments by postal order as if telephones or the internet had not been invented. Utterly inefficient and unfair on the British public who have no choice but to use their poor quality services

What has happened to what used to be a good service? All we wanted to do is change our address but the online system is so disgusting we've given up. We're going down the old fashioned route of filling in a D1 tithe post office and posting it off! Another example of officialdom being totally inept, a bit like our current leaders I thought computers were meant to make things easy

Extremely bad online service. had to enter my email numerous times during the same process. a multitude of unnecessary sending of codes to phone & email. Multiple logins to various areas.

This is not because of security. Banks don't do this. It's the age old story - a teenager can do IT better than a government department.

Shocking online experience. The system simply does not work. Dvla rave about the online function to change details, but it is useless. The OneLogin is awful too. Get a grip, hard earned tax payers money supports this rubbish.

Reported a vehicle without tax on a number of occasions since February and nothing has been done about it. The tax ran out at the end of January and it is now May, parked on a public road all this time. The DVLA states that it may get around to it possibly. This is ridiculous, we as decent and honest road users are paying for this mess, where does our licence fee get spent?

If I could give 0 I would. Absolutely disgusted with the process. I completed all forms and tests as required to not receive my licence back on time and only after chasing receive more forms putting my licence back weeks if not months. No response from complaints procedures. I don’t know how this service is allowed to run in this way. The help I received from the phone lines and service I received was not helpful. The DVLA needs a complete overhaul.

I declared my car as SORN online when my vehicle tax reminder came through. Completed everything and submitted on time. I then got a penalty for failure to tax the vehicle three weeks later. Ended up having to pay the fine.

I supported my Mum in applying for her driving licence, on-line on 14.12.2025. Received an acknowledgement email, then nothing. This went on for at least 6-weeks. We chased to find out that it was in the system but there was a back-log. Again, weeks went by and nothing. We chased again to find out it had been passed to the medical board for review and that they would be in contact. We asked the question - whilst licence was under review is it still ok to drive and on both occasions we were told yes - please refer to Section 88 of the Road of the Road Traffic Act - which we did and it clearly states unless your licence has been revoked or you have been told by a Medical Professional you can still drive. My Mum has since been stopped by the police and has now received a court letter for driving with no licence. Sort yourself DVLA - you're messing with peoples lives, minds and jobs.

After one of the medical liaison team supported my renewal application my driving licence was soon on its way to me. The customer service at this point was exceptional
Thank you Denise

Tried to claim my grandfather rights to drive HGV. What a waste of time, 6 months later and 3 visits to hospital for tests I told them to forget it as I’d be too old to drive before I received licence back. Also pointed out that my optician had said I no longer required glasses to drive (even though I ticked I did require them when I filled paperwork in). What did I get back, a licence that’s been changed to say I need glasses !!!! Rang up and was told to send licence back with payment of £20 in case it wasn’t DVLAs fault! Really? Sorry but what a useless government department. How much does it cost the taxpayers? Staff are useless, they have no power to do anything. When I asked about leaving feedback they said when they hung up it automatically takes you to feedback, well, surprise surprise, IT DOES NOT

Something has clearly changed for the worse in the last 12 months at DVLA. I have an HGV entitlement on my licence so it has to be renewed by post as I have always done. Previously EVERY renewal took around four days. This time posted 7th April and now 5th May it is still showing as “in process”. Meantime we are still unable to visit our new grand daughter in Holland born on 19th April. Can you imagine the stress this has caused inside the family!? Dreadful service now, another example of a broken government agency.

Impossible to lodge a complaint on the DVLA online platform. Keeps rejecting stating there should not be certain characters in the text although I have amended ten times or more, polished and there is nothing other than simple words and sentences. If there is a symbol that their system can not understand and verify why not highlighting in the text to know what has been referred to. Hours and hours worked on it and changed the text but still the online system rejecting it. Waste of our taxes

Had to do a medical
For my licence. Cannot drive till this is done. I have done everything they have asked. Paid the cost. DVLA quick to take the money. But not quick to process anything, blood test result where sat waiting to be reviewed for well over a month.and after passing the medical test and blood test they sent me letters I had to fill out letters that I had already done to get to the stage I’m at. They said I could email them… they failed to tell me it needed to be PDF. So now sat waiting for the hard copies to be looked at.. this is still ongoing after 3 months.
Absolutely shocking work ethic from these guys. No wonder so many people drive without a licence, takes far too long to get anything done by the DVLA