Dvla Recenzje 1702

Your telephone call back service is excellent. You called back within 15 minutes. At around 1550 17.04.26, I spoke to a lovely Welsh Lady, explaining that the expiry date on my, Non Medical, Licence was fast approaching and I had not yet received its renewal. This, Welsh, Lady was so friendly, efficient and reassuring that, within a minute, she was able to tell me that my Licence had been renewed and was in the post. Five stars.

Had a seizure end of july 2025, recieved a letter few weeks letter telling me to send my license back to them as they had revoked it (for obvious reasons) then the letter said i can re apply 8 weeks before end of january 2026 which i did... 4 months later get a letter back saying I cant re apply until 8 weeks before end of july 2026. On the dvla gov website the chat system is totally useless & they tell you very lack of information & get told to phone up but then spend hours waiting for a callback just to be told its in the system or in a queue... the service/system is definitely not fit for purpose & requires a major overhaul & make the re application process for medical etc faster & smoother its a total shambles no wonder they were shamed on the recent oneshow on BBC!!!

Purchased a car a month ago & the dealership taxed it & the documents sent off so the new logbook could be issued to me.
Still nothing received so I called them.
After a long.period on hold I finally spoke to someone ( Assuming.not AI)!
They've received all the documents but just haven't bothered processing them.
Several days later I've checked online & still nothing done.
They never used to be this bad!! & Seems to coincide with Starmers obsession of bringing everything into one digital hub.
Something else Labour have f#cked up

Had heart bypass 6 years ago and not had any problems since
Have done the Bruce test twice at dvla request
I think they believe you have to push the truck and not sit there and drive it
Every year now when I have to renew I get the same problem
The medical team
Absolutely useless in this day and age
This lot I.e DVLA are not fit for purpose
I’ve again spent hours waiting on the phone
After numerous times pushing the button for a call back
Which never comes and still haven’t spoken to anyone
It’s a disgrace my license is now showing expired so I cannot work
How is it possible for jobs worths like this to stop me from working
I passed the medical and still because of this absolute useless department of our civil service cannot work
It’s about time someone did something about this nonsense

Entirely outdated system that needs a complete overhaul. You can only pay by cheque or postal order, truly absurd and so horrendously out of sync with modern payment methods. In addition to this the communication is non-existent, weeks go by and nothing, until you ring them amd chase information, not sure how our driving licensing system in underpinned by this utter shambles of an organisation.

Cannot give them no stars or I would. Impossible to get through to them don't ring back. My license renewal has been with them since the 4th December last year. Now elapsed but fortunately I can still carry on driving under article,,88
An absolute shambles of a government dept

What a disgrace.
Road tax rates utterly sickening. We're driving on third world quality roads paying the highest rates in the world.

Dvla are a joke why do they have a call back when they don,t do so Thursday still waiting Friday still waiting Monday twice and still waiting waste of space

Absolute money grabbing useless horrible people, never get a private plate it’s a rip off

What a shambles this Department is in. Sent ALL details needed to renew licence as coming up to 70. Sent ALL medical stuff with it so should be a SIMPLE issue. Sent 2nd March recorded etc., still haven’t got it, and someone EVENTUALLY answers or calls back to say ‘We really haven’t got a clue when you will get your licence back and there’s a lot in front of you!!’ Really…. get a grip on public services - this is just abysmal.

Concerning surrendering my private number plate, it was .my mistake in the beginning after numerous texts I felt I was going round InCircles also trying to talk to someone on the phone. Last chance one Saturday morning I got through to someone, and the lady sorted it out straight away as they used to say "It pays to talk ".

Why are these people still getting paid a wage.
They are an absolute joke.
They rang me in November, 25 about my medical for a driving licence after having a seizure.
Sent me a load of paperwork and said if I got it all back to them, I should have my driving licence back in January.
I am still waiting in April, and recently received pretty much the same forms again and a letter telling me that I had a brain tumour.
I rang and somebody was supposed to return my call within 2 hours and I am still waiting, 3 weeks later.
Absolutely appalling state of affairs.
Who is running this place????
If it was a private business, it would have been closed down a long time ago.

I would give no stars if I could. Wrote a letter to them asking them to confirm that I was the only person registered at my address after receiving mail from them for another person. Instead of just answering, they want me to give them the vehicle details of the car in the letter they sent (which I didn't even open as it was not addressed to me). They send letters asking for info that has NOTHING to do with my enquiry. Their complaints department is useless. And it is impossible to find information on how to take it further. It was a simple enquiry that should take them no more than 5 minutes to answer, not weeks of me chasing them because they are incompetent. It has taken 2 months so far. I can't be bothered wasting any more of my time on it, but if I get mail again from them from someone else with no connection to my address, I'm going straight to my MP rather than deal with the stress of trying to deal with the DVLA.

Just shocking. Never ever did I have such a bad experience with any official company.
They are useless. After one hour waiting on the phone - no answers to my questions.
What is wrong with this department. They do need a shake up and work more professional. I’m dealing with them since November 2025 and I’m still waiting……

Shocking!! They discriminate if you have a medical condition!! Absolute disgrace!!

Effectively an unusable service. Trying the most basic of tasks to change my licence address online failed (obviously - Gov IT rarely works) and posted it with the forms and nothing has come back months later

No way to contact them. Waste of space of an organisation

What a joke, this is the 21st not the 19th century. This organisation uses faxes, payment by cheque and postal order. Just spent 60 minutes on the phone to speak to the medical department trying to find out why I need to complete a licence renewal form and not being able to complete this online. The line said 10 minute wait, what a joke. When I got through they said it wasn't a medical issue, even though general enquiries said it was a medical issue. The stroppy advisor wouldn't apologise for the wrong information and transferring me to the wrong department, saying "I have nothing to apologise for". IQ`s in DVLA are at a all time low.

I was given explicit instructions from someone how to change vehicle weight only to have my application rejected by someone else with completely different opinions on the correct procedure, who then directed me to the dvlc, where exactly the same thing happened. Words fail me, none of them have a clue what they're doing. They gave me ludicrous advice like 'go to any garage for a new vin plate', WTF they just winged their way through any query to get you off the phone. When you finally get through to them they are a bunch of total amatuers

I tried several times to renew online to no avail. I tried calling DVLA, apparently they were all busy and asked me to try again later. I'm losing the will here.

Whats the point of the directing you online and it does not work. Now I cant drive to work because I will not have a license. Not looking forward to a two hour commute there and back.

So waited an hour on the phone on hold then cut off , tried another day waiting over an hour eventually spoke to an absolute cretinous vile individual, clueless couldn’t answer any questions asked. The vehicle had been sorn on line and accepted, I was then told this hadn’t worked properly so it was overlooked and therefore an £80 fine would be issued, an absolute disgrace this corrupt organisation needs to be closed down as not fit for purpose, the roads are in a terrible state pot holes etc yet nothing done makes you wonder where the money actually goes, COMPLETE SCAM