Dvla Recenzje 1704

Applied to renew Vehicle Tax on DVLA website, entered correct C Card details but was told my payment had failed. Tried to apply again, web-site message says my vehicle has been taken off the road in the last 5 days.
Searched site - says my vehicle has been taxed? Checked credit card web-site - payment has been taken. Something wrong here.

I just wanted to renew my licence (over 70).. I should have done it by post. So complicated on line and had to set up an account etc. and download an app .. Took me best part of an hour. I am quite computer savvy but awful experience. Not sure I have completed it properly and telling me it will be a digital licence! and expires on a different month... Older retired people will have difficulty. Do it by post!

Utterly atrocious organisation, I had the misfortune of speaking with an imbecile masqurading as a customer service representitive, who clearly did not understand the very complex action of "Listining", she would not let me speak, or talked over me, and then simply hung up on me, it is time we got back to OUR GOVERNMENT DEPARTMENTS working for the benefit of the British public instead of trying to navigate ways on how they can extract more money from us -NOTHING IN THIS COUNTRY WORKS ANYMORE

Had spent a very frustrating weekend online trying to sort a DVLA issue….decided to phone Swansea direct and so glad that I did !!
Megan …thank you so much for your help today.Grateful thanks !

Thieving scum, let's up the car tax for unsafe roads. My car has to be fit to drive but the roads are not fit to drive on. Gov.com and all the scum in charge should be locked up

The DVLA appear to be in chaos and new govt instructions have not helped as they simply do not respond. As an over 70 I have received the letter for a compulsory eye test which i have attended. The letter sent to me is in the 2020 format which still bangs on about COVID. It really needs to be updated. Moreover, I am still waiting for my 3 year licence to be renewed. This was due in Nov 2025. I have complained about this and though I have a claim number, there is no response from the DVLA. In fact they make it difficult to contact them. The phone number provided is always busy.

This website is a joke. I’ve been trying to book a test for over seven months, and every Monday morning I’m stuck in a queue behind 16,000 bots and 1,000 real people.

When will this website start taking these scammers and bots seriously instead of letting them book tests before real people?

Submitted by HGV renewal by post on 15 Jan and had my licence back in 22 Jan - outstanding service.

There is 9 months sinse i submitted to exchange a my non uk driving licence in uk one and I submitted 2 times and paid 2 times and still not received it so incompetent people working at DVL that I never seen a institution so bad bad experience service.

Very poor communication. Unprofessional and unfriendly phone service, but shouldn't really be surprised as it is government run

Terrible. Tried to renew my driving licence online. Once you tap the start button to proceed the screen goes blank.
Tried several times. Gave up and went to the local post office and it went smoothly. Thanks to the lady at the Post Office in Abbeyview Dunfermline for your polite, efficient , friendly and helpful service.

After a brief loss of memory (I was NOT unconscious) I surrendered my licence to the DVLA, ceased driving and was seen by a neurologist. After scans and tests the diagnosis was transient epileptic amnesia and I was declared fit to drive if I went a year without another episode (of memory loss). The episode was on 13 September 2024. I applied for the return of my licence for 13 September 2025. Four months on, nothing heard. I call, I write, I complain to the Secretary for Transport, Heidi ALEXANDER, and my MP, Damian HINDS. Ms Alexander is 'extremely busy' and does not reply to non-constituents. Mr Hinds kindly wrote to the new Chief Executive of the DVLA, a Mr MOSS, - but nothing has been heard. I made a subject access request of the DVLA - the response shows they have not even considered, much less decided, the return of my licence. The response also shows they have recorded inaccurate information about me: I requested the erroneous information be corrected - per GDPR. They refused! (Remember the Post Office scandal?) The reviews you see here show the DVLA is at least manifestly incompetent, ruining lives with impunity. Transport Secretary Heidi Alexander needs to be removed from the role as a matter of urgency. It appears Mr Moss has already left - I think I should apply for his job; I'll have to work from home, I work a three hour week (unless golf interrupts), and I ignore correspondence - a marked improvement!

I spent nearly an hour on Monday trying to negotiate the new Gov.uk site to renew my driving licence, and eventually triumphed. Didn’t know if it would work or not, BUT received my new licence this morning, Friday. Brilliant service. (I might have been lucky, because I know other people have failed getting through the system)

The DVLA are in charge of setting the timescales for not driving due to a vast array of medical conditions. My particular condition required surgery. At the decision of DVLA, my surgery meant no driving for 6 months. This was a very big decision to make as it totally interfered with my ability to work and my livelihood and social life. My family live 2-3 hours away, I live in a very remote village with incredibly limited public transport, and I could no longer get to my workplace. The 6 months were very hard and frankly severely depressing at times but come October 2025, there was light at the end of the tunnel as I could apply for my license back 8 weeks prior to the date I can drive again. Which I did.

It got to days before my freedom date in December, and still not a peep from DVLA. I called them and essentially they’d not done anything yet. After my call they made contact with my surgeon for the first time. Their archaic processes mean they contact everyone by second class mail… yep, even in 2026. So when my surgeon eventually got the letter (bearing in mind the letters will then go through a filtering system at the hospital too) it was over a week later. They responded to the request. Then the DVLA decided they wanted more information from the hospital. So this whole process started again. Here’s a wild idea - ask for sufficient information in your questions the first time around? Have an online system for medical condition applicants rather than mail only to assist delays?

Anyway, my hospital replied very quickly to this request. I rang DVLA to ensure that response was added to my file in a timely manner. It got added a week ago now. The “PRIORITY” (laughing) case is still sitting there a week later without being reviewed by anyone.

It has now been 6 weeks longer than agreed without driving. Section 88 doesn’t apply in my case as I need to purchase a new car for which a valid license is required. I also have to have a valid license to do my job.

I am now 7.5 months into what should have been a 6 month ordeal. The mental toll has been significant and I have found myself deeply depressed, anxious and isolated.

DVLA need to do better. Why are those of us with medical backgrounds being treated so poorly, with the slowest processes and systems and no option for online applications for us? Why say 6 months no driving if you know you will never review applications on time?

When you ring the medical line they never know any information. Don’t even bother ask for timescales; they’ve no idea.

I am frustrated that I remain trapped in a remote village unable to work and in a mentally very low state all at the hands of the DVLA. There is just no urgency or care for those of us with medical backgrounds whatsoever. I am absolutely miserable and this is having an incredibly bad impact on my career, life and wellbeing - but they just don’t do anything quickly round here. I fear I still have months ahead of me and I am just not sure I can cope with that. This has been going on since October 2025 - Jan 2026 and still ongoing. I have done a complaint but given DVLA so far, this will probably take a long time to be responded to so was likely a pointless exercise anyway.

How to improve -
Streamline processes, ask enough information the first time around, move medical services online, scrap second class mail communications.

Bunch of lazy clowns

If the service levels provided were replicated by any commercial business it would have shut years ago. Almost impossible to get hold of, then if you do staff unable to take independent actions to resolve issues run with communications tools that seem barely above quill and penny post

My car was unfortunately written off and it had a personal plate. Tried to take it off electronically and was advised it had to be done via post that was the first 3 weeks gone. Bought my new car and applied for the V5C as I couldn't do that online either so sent paperwork in on 15/12/2025 . Here we are another 5 weeks later still with no V5C. Phoned them on 12/01/2026 to be told they had the application and it would be processed by 20/01/2026 that's 6 weeks owning a car and not being able to use it despite it still showing it being taxed. It also causes other problems in terms of ownership of the vehicle.

Because off diabetes I have to renew my licence every 3 year which is a waste of time because never changes tried ringing to see if they have my application as I never hear anything can never get through terrible set up

Applied for a V5 01/12/2025 with proof of posting/dvla receiving 02/12/2025 cost £3.85 post office who act as an agent for DVLA for applications. Have waited just over 5wks no V5. Contacted DVLA web chat today and they are saying have not received application form, gave them proof of posting/delivery. Told me to re apply This will be my third attempt also lost the first application.