Dvla Recenzje 1704

Struggled to do my license renewal online.Took me last evening and over an hour this morning.When eventually got to pay,screen went black.No confirmation as yet, but fee has been taken from my bank.They just want you to use post office where it costs £21.50 instead of £14.

As a type 1 diabetic, have to renew my licence every 3 years.....My licence expired on 13th January 2026, so I sent in my renewal form on 17th November 2025, so plenty of time in advance you would think...On 22nd December rec'd a letter saying my renewal was with the medical dept and will be processed asap. It's now 12th February and heard nothing since. Tried phoning over half a dozen times now, only to be told by a computer that they're too busy to take my call and to try another time......what happens if I get pulled over by the police with an expired licence ? Disgraceful government service !!

i've been sent someone else's post,

so i call them to make them aware of this,

their reply? escalate, lie, wind up and make things as difficult as possible.......and send on a wild goose chase

literally all i've asked is to stop them from sending other peoples post, NOTHING MORE

they need reforming, UGENTLY!!!!!!

Trying to renew my driving licence, I had to sign up, did that when I tried I kept getting a message "Something went wrong, try again later". After 2 days and many attempts still getting the same message. NOW what do I do??? Webchat should be called "WEBWAIT" 3 days now, got to talk to a 15 year-old who was reading of an "IDIOT" sheet who took me through the whole rigmarole of the website & got the same result! So the outcome is GO TO THE POST-OFFICE! If the clowns who set up this site are reading this, YOU are CLOWNS!

Absolutely awful service, sounding so condescending and awful over the phone and so slow at getting stuff done, sent us the wrong license yet made it look like it’s our fault absolutely crap service if there was any way I could rate it lower I would

In 2026, my experience with the DVLA has been incredibly frustrating. Even the smallest errors can lead to significant consequences, and despite reaching out to customer service immediately after my husband mistakenly reattached a number plate he had just removed, the staff showed little interest in helping us. We were met with an indifferent attitude, and the response was simply that we would have to pay an additional £80.00 for the oversight.

It’s disheartening to see that customer service has declined to this level; genuine assistance feels almost nonexistent. Navigating bureaucratic processes should not be this challenging, especially when dealing with minor mistakes. The lack of support only adds to the stress of the situation. Overall, this experience reflects a disappointing reality of how customer care has diminished over the years.

After trying for 5 hours and a big headache I finally submitted my over 70 driving licence renewal THERE HAS GOT TO BE A BETTER SYSTEM THAN THIS

Another frustrating, tiome-consuming, waste of time. Tried to renew my over 70 driving licence through their on-line mobile phone app, which of course would not read the chip in my passport. So back to the good old fashioned postal application. This type of incompetence is unfortunately par for the course with government database systems

THEY ARE SO BAD I HAVE HAD TO RESORT TO HIGH COURT ACTION I have had a HGV/PSV licence in for renewal for 7 years, to date due to their incompetence, they have STILL not issued the licence. I have had three medicals, all of which have obviously now expired, They demanded I attend a Consultant Heart Specialist for a CHEMICAL heart stress test (Carries a risk), test result = NO PROBLEMS or CONCERNS. None of my medicals showed ANY issues at all, but still they mess me around with delays. I have now issued a High Court order for a Judicial Review, this is where a Judge will determine if they are acting fairly or outside their remit. I only need 1 of the grounds to win the case, I have 7. It only costs £170 to issue, but I have said even if they do issue my licence when the notice from the Court hits their desk, I will continue to enforce the action against them. DO NOT put up with these dictators any more, take them to task as I have done.

even zero rating is to much for this useless government department, there is so much to say but who is going to listen? No one..

Third world country government department..

Spoke to an advisor today to cancel car tax on a vehicle that i do not and did not own to be informed that i cannot cancel the payment with out going through (in her words) 6 weeks worth of paperwork. They tell you you will get a tax refund (this is not the case for month DD) you get nothing back. Once again the UK tax system wins all of your money.

This authority is truly disgrace. Medieval approach and extremely unresponsive. To everyone having an issue with anything feel free to proceed via formal complaint procedures. Suprisely thing get done quicker thank 5 working days. Hilarious because is true 😂😂😂

my medical ran out on 28th November everything sent off by post,I then received a letter from them on 19th December saying still waiting for my neurologist.
in the mean time
it is now February and still no licence renewed still no decision.
Don't bother calling they dont answer talk about stress and anxiety this causes.What a shit hole service.

parking company kept sending threating letters for non payment of fine for a car i did not own or a name that was not mine because i though someone someone had registered a car in my address contacted dvla told them situation they said the car is not redistered in my address and more or less said it is a mistake by the parking company they also sent me a letter to show the parking company so all i can say it was 5 star service thank you

My wife had a reminder to apply for her 70 licence. She opted for 'on line' completion. It would not authenticate her identity on the Gov portal or on her driving licence details. The system said that her authentication had failed and to click below to opt for the old system as this one was new. She clicked and a terminal error came up. She reverted to paper. Who programs this complete rubbish system?

Applied for the reduced rate of car tax as I have a blue badge didn’t know it was available so filled in a V10 ,sent my V5and all my PIP award documents requesting for it to be backdated, only received one year and not 3 so called and so very unhelpful staff told me that I have to send V5 V10 and PIP award back again why they hadn’t taken into account was that over the last 2 years I have had 3 cars but all with the same registration no now waiting for them to come back,my car tax is due on 01/03/26 called again and I have to send all the documents back again in the post with a cheque or postal order to cover the reduced rate tax . What I want to know is why documents aren’t scanned on the system in this day and age and why I keep having to send them each time I contact them, if my documents aren’t back in time for my renewal I have to send everything back again, have the most well travel car documents in the uk. DVLA please join the 21 st century,really a cheque or postal order in this day and age , my bank was flabbergasted as am I

Just about to lose my job as they have had my CLEAN MEDICAL HGV renewal form since 21-11-25 & have still not issued me my license back. WELL DONE, I will now have to claim the doll for the 1st time in my 39 years of working & paying my taxes. Complete incompetent idiots, again well done to another useless government run company
No wonder there is a shortage of HGV Drivers in this country, what is great in Great Britain when our government don’t even give a flying #####?

Giving them one star as there's nothing less! Absolute useless structure, just wasting people's money and time! This structure needs total re-organisation

The DVLA are utter A Holes, went online to retain my plate prior to selling my car and it bombed saying i had to do it on paper! Mint, so the timescale just jumped from 30 seconds to possibly a month when i have a guy waiting to buy the car!!! Its been over 2 weeks now and nothing, cant even speak to registrations as they “are not customer facing” course you cant! I bet they cashed the postal order the day they got it, but the 30 seconds it must take to swap it back to the original reg… lets take a month on that! Car iv owned for 2 years, plate i bought from the effing DVLA and have to continue paying them when i want to keep it, what checks need doing?? Utter crap they cause nothing but problems never solutions and give you generic responses from google when you call! Like any other government outfit… money money MONEY

The Login App to prove identity DOES NOT WORK. Trying to renew my Driving Licence online is a total FAILURE! Another totally incompetent Government Service! The document ID check does not work. Holding iPhone steady, right distance, dark background, in focus, but refuses to scan. USELESS! Have to apply the old fashion way, through the form and post.