DSV Recenzje 

Totaal niet betrouwbaar. Door hun toedoen en berichten via wathsapp misleid geweest en zo 735€ kwijt
Intss klacht neergelegd bij politie

Zeer teleurstellende ervaring. Onze levering is maar liefst drie keer uitgesteld omdat er zogenaamd geen ruimte was in de vrachtwagen, terwijl de tracking iedere keer aangaf dat de levering die dag zou plaatsvinden. Dit zorgt voor verwarring en frustratie. We overwegen DSV als logistieke partner voor ons eigen bedrijf, maar met dit soort service riskeren we onze eigen klanttevredenheid. Geen betrouwbare indruk.

Ordered a velux through roof supply uk. Velux gave an estimated arrival time of 4 days, but product arrived 2 days late. This left 3 people without work for a substantial amount of time.
The online tracking system just seems to give random delivery times which cannot be trusted. Got it 5 times wrong the first time, and no explanation as to why.
Second parcel supposed to arrive at 1am, which has not happened obviously. Can t schedule work under these conditions. Contacting them was impossible, even with a number provided. Driver we had was nice and helpful though.

ABSOLUTE SHAMBLES. DO NOT USE. ROOFING SUPERSTORE ORGANISED DSV FOR DELIVERY OF OUR VELUX WINDOWS. WE HAVE WAITED IN FOR 2 DAYS SO FAR. NO CONTACT FROM THEM, I HAVE HAD TO CHASE THE ROOFING SUPERSTORE TO CHASE THE DELIVERY DSV JUST TO BE TOLD ANOTHER DAY OF WORK WASTED AND NO SIGN OF WINDOWS. WE HAVE HAD TO ARRANGE FOR THE WINDOWS TO BE DELIVERED TO ROOFING SUPERSTORE FOR US TO GO TO THEM TO PICK UP. WE PAID FOR DELIVERY WE DID NOT GET. DO NOT USE THIS COMPANY.

Kom ej på utl i vad tid. Ringde ej heller innan lev. Som utlovat.

I've asked delivery person to lift the heavy parsel to my floor, we have an elevator and he had a cart. But he said no, kinda it's not his job.

Någ gick fel med min leverans, och jag fick sms där jag ombeds ringa deras kundtjänst. Där har jag nu köplats 92, efter att ha suttit drygt 40 min i kö. Hela tiden påminns jag om att ha ett sändningsnummer, fraktsedelsnummer eller DSVs referensnummer redo "för snabbast möjliga service".
Tänk om samtalet bryts? Jag har ett arbete att sköta, och kan inte sitta i telefonkö hela dagar.
Uselt, helt enkelt.
I framtiden kommer jag inte att handla av någon som endast erbjuder DSV för frakt.

One of the worst custom brokers I have ever dealt with in my past almost 8 years of trucking. I wish I was able to download images and posted on this side, so people can know the worst brokers they are I urge customers shipping brokers not to use them.

£2,000 of Goods Stolen

Companies & Individuals Involved:
• UPS Ltd – Lost/Damaged/Stolen package
• ParcelBroker.co.uk / Magpie Solutions Ltd – Ended all communication and will not reply
• DSV AIR & SEA (UK) LIMITED – Refer all responsibility back to Parcel Broker
• Dave Valle – GBS CS Senior Duty Manager, UPS UK
• Markus Kessler – Director, UPS (Swiss Resident)

I am a UK-registered business, and we were returning a customer’s goods to Ireland following completion of a paid service. The items were valued at £2,000.

The package was sent on 11th December 2024 and has since been lost, broken, stolen, or destroyed—never to be seen again.

After 40+ emails, 32 hours of time wasted, and £2,347.56 in financial losses across four months, UPS UK, Parcel Broker, and DSV have all refused to take responsibility or resolve the matter.

UPS UK’s Dave Valle stated:

“I would like to take this opportunity to clarify again that UPS is not refusing liability for the lost package. UPS’s contractual responsibility lies with the shipper on file.”

Their position? Hide behind contracts, pass the blame, and refuse to deal directly with the affected party. UPS say only DSV can make a claim, DSV say to go through Parcel Broker, and now Parcel Broker have stopped responding altogether.

A Closed Door from Every Direction

It became clear that Parcel Broker/Magpie Solutions Ltd and Gregg Temperley had no interest in resolving the issue. Their final word?

“I will answer your points and must insist the matter is closed formally.”

UPS, Parcel Broker, and DSV have shown zero accountability, no integrity, and complete disregard for small businesses and customers alike.

DSV made it very clear they did not want any to do with my issue and promised to send an email. No further action has been taken.

Avoid these companies unless you’re happy to risk your goods, your time, and your sanity.

Bestelling zou geleverd worden 26/03 zit je hier heel de dag te wachten niemand gezien of gehoord, ineens staan ze hier 31/03 zonder op voorhand iets te laten weten, bezorger spreekt geen nederland of engels wat zeer moeilijk iets uitgelegd te krijgen. Bezorger staat 4 huizen verder, ik toon hem waar ik woon dit ging niet voor de persoon dus pakket werd gedropt bij de persoon in kwestie voor het hek zodat deze niet meer van de tuin kon
Als deze service de standaard is van het bedrijf dan weet ik het niet

There is a reception near bays 121/122 in there you will see an old lady working in there. She is the most horrible thing that ever walked planet earth,very rude to people i have no idea how she gets away with it. Nomatter how nice you are to her she will find ways to ruin your day. I hate going to that place

1-Ster Beoordeling voor DSV Belgie– Absoluut Onacceptabele Service & Kostbare Vertragingen

Ik ben zeer teleurgesteld in de service van DSV en het totale gebrek aan professionaliteit. Mijn pakket bevindt zich al meer dan 24 uur op slechts 30 minuten afstand van mij, en ondanks meerdere bevestigingen en trackingupdates die aangaven dat het vandaag geleverd zou worden, werd ik op een onbeschofte manier geïnformeerd dat de levering minstens een dag later zal plaatsvinden.

Dit falen heeft mij ernstige financiële gevolgen bezorgd:
🔴 Het montagebedrijf dat ik had geboekt (op basis van de oorspronkelijke leveringsbevestiging van DSV) moet de service nu met 2 weken uitstellen.
🔴 Ik krijg een boete van €300 voor de verloren afspraak, wat rechtstreeks te wijten is aan het niet nakomen van de levering door DSV.

Het gebrek aan verantwoordelijkheid en klantenservice bij DSV is schokkend. Er werd geen enkele oplossing aangeboden, en in plaats van verantwoordelijkheid te nemen, werd ik simpelweg verteld om te wachten. De onbetrouwbaarheid en het niet nakomen van bevestigde leveringsdata hebben geleid tot enorme frustratie, ongemak en financiële schade.

Als je waarde hecht aan betrouwbare en professionele service, vermijd DSV dan ten koste van alles. Deze ervaring was frustrerend, duur en totaal onacceptabel. 🚫

Sämsta fraktbolag som finns, fick vänta 4 dagar trots att varorna fanns på deras lokala terminal hela tiden

Waardeloos bedrijf
Bedrijf komt bezorgtijden niet na. Heel de dag thuisgebleven omdat pakket tussen 08.00 en 17.00 bezorgd zou worden. Uiteindelijk helemaal niets van ze ontvangen! Zonder daarvan op de hoogte te worden gesteld . Daarna een dag later ik heb een sms ontvangen dat ze volgende dag gaan ze afleveren.

Pity there is no zero. Shocked by the lack of understanding towards elderly people.
Both Standard Bank and DSV deserve scathing reviews.

The worst experience I have had with a courier in my life. Twice in two weeks, a delivery was scheduled, both of the appointment was telephonically confirmed numerous times with Discovery Bank, the courier was over 4 hours late for the one appointment, 5 hours for the other appointment. In both instances, the courier was extremely arrogant when we enquired why he didn't let us know that we would have to wait after hours on the premise we scheduled the delivery to be done at. His exact word were 'I don't have time to explain it to you.' What utter disregard for another person's time. I cannot believe a prestigious bank such as Discovery uses this excuse of an entity for deliveries.

I can only praise DSV Spain as a very professional, hard working team who are committed to strive for excellence.

The service they provide is above and beyond expectations.

A truly Leading company in the logistics industry worldwide.

We have worked with them a few times and we will continue with them.

Advisering om levering af stk gods mellem 08:00-16:00
Kl.16:00 endnu ikke leveret, forespørgsel til DSV, som ville undersøge hvad der var sket med besked om at de ville ringe tilbage. Kl. 17:00 endnu ikke svar, forsøger at ringe DSV ekspress, har nu ventet over en time, og får med jævne mellemrum besked om at jeg vil blive betjent af første ledige medarbejder.
Aldrig oplever ringere service.

ABSOLUTELY USELESS, say they were at the gate meanwhile there was no one to be seen, my delivery was supposed to happen already Wednesday now I phone and the stupid place says they'll deliver Wednesday and says someone was here to deliver? Excuse me I'm home all day I think I would hear or see a car Infront of the gate!!!!

On 11/8/24 approx. 6:00pm on Highway 69 in Wagoner Ok a DSV truck driver drove extremely aggressive & dangerously traveling North. Pouring down rain in a one lane construction area with barriers. Driver got right up on the tail of my car almost hitting me from behind & turned on his high beams to distract me. He then started flashing high beams at me as if he was agree. I had another freightliner in front of me. I was sandwiched between them. It was dark & pouring rain in the area so it was difficult seeing the road much less having this aggressive driver tailing me with high beams on. I was able to take a picture of the back of the truck but the plate is to blurry to see. Dispatch needs to identify this driver and get him off the road before he kills someone. I got lucky by staying calm and focused on the road ahead.