Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... Zobacz więcej
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Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... Zobacz więcej
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We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... Zobacz więcej
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Informacje dotyczące firmy
O DNA Payments
Napisane przez firmę
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Dane kontaktowe
10 Lower Grosvenor Place,, SW1W 0EN, London, Zjednoczone Królestwo
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
DNApayments supply and configuration
Great help from Guy, Samina and the rest of the team at DNApayments with the new credit card machines.
13 lutego 2026
Odpowiedź od DNA Payments
Hi Keith
That's great news, and thanks very much for letting us know about how excellent the service from Samina & Guy was! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Nicola Marques assisted me with a…
Nicola Marques assisted me with a better deal than I had and all was delivered securely and Nicola set up my terminal and showed me how to use everything. Great service
12 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know about Nicola! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very helpful in the set up of…
Guy was very helpful in the set up of my account
12 lutego 2026
Odpowiedź od DNA Payments
Hi Winifred,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
Great service. Easy to speak with someone polite and helpful customer service
11 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Emma
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Card machine constantly stopped working…
Card machine constantly stopped working and would randomly ask for pass codes at in convenient times and then need to be restarted. Complained several times, always responded to obnoxiously that this was normal for card machines. I've had a card machine from about 6 different companies in the last 10 years and NEVER had that before. V behind the times with tech too.
1 września 2025
Opinia niezależna
Odpowiedź od DNA Payments
Hi Leila
Thanks for getting in touch with us about the card machine issue you have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Guy was very helpful to get me start…
Guy was very helpful to get me start with my machine 👍🏼
11 lutego 2026
Odpowiedź od DNA Payments
Hi Del
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great customer service and support
11 lutego 2026
Odpowiedź od DNA Payments
Hi Arya
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Efficient products and service
Recently switched merchant to DNA payments and am very pleased thus far
Customer service easy to contact and resolution of 'frilly bits' achieved promptly within same call
10 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Nrad
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service received Nicola and GUY by…
Just signed up with DNA payments by Nicola who came to our business in brixham she was very helpful and kind she helped us find and understand what equipment was suitable for us. We then received a phone call by GUY who was really friendly and helpful member of staff GUY guided us to understand how to use the machine and made sure we were happy with the service. Would definitely recommend DNA So far Very happy
10 lutego 2026
Odpowiedź od DNA Payments
Hi James,
That's great news, and thanks very much for letting us know about Nicola & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy provided great customer service
Andy provided great customer service, highly recommended!
10 lutego 2026
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy provided a professional and…
Guy provided a professional and reliable service from start to finish. Communication was clear, expectations were well managed, and everything was delivered as agreed. I would not hesitate to recommend him.
9 lutego 2026
Odpowiedź od DNA Payments
Hi Fabio
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer service
They made sure I was happy with my device by guiding me throuch all my queries and made sure all my needs were met.
9 lutego 2026
Odpowiedź od DNA Payments
Hi Sandra,
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
The team art DNA have been great! Sales guy Gareth was great - Knowledgable, punctual and very friendly. Once we agreed to move forward the service team were also very good. Paula contacted me once the devise had been delivered to help with setting up. Again very friendly and nothing was too much trouble.
9 lutego 2026
Odpowiedź od DNA Payments
Hi Lindsay,
That's great news, and thanks very much for letting us know about Gareth & Paula! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Goitom
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Outstanding service from Dylan.
Outstanding service from Dylan.
Really helpful and informative.
9 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Adam
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Amir
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer support from Katie
9 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Connection problems
We had a slight problem regarding a connection issue, thanks to Nick we got it sorted quickly.
It makes it so much easier with the patience shown.thanks again.
6 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Bernard
That's great news, and thanks very much for letting us know about Nick! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great liaising the DNA team
Great liaising the DNA team. All very friendly and professional. Phone answered within 1 min of ringing, no 20 min wait. Dealt with my query instantly, Katie was brilliant, as was George. Highly recommend DNA
6 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Peter
That's great news, and thanks very much for letting us know about Katie & George! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.