Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... Zobacz więcej
Reakcja na opinię
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... Zobacz więcej
Reakcja na opinię
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O DNA Payments
Napisane przez firmę
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Dane kontaktowe
10 Lower Grosvenor Place,, SW1W 0EN, London, Zjednoczone Królestwo
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Setup Support From Guy at DNA Payments
I have just finished setting up my business's new DNA POS Machine supplied by DNA Payments.
Guy from the support team contacted me before the unit's delivery was due to explain the process. He then called back when the unit had arrived and walked me through the full setup of both the POS Machine and the DNA Merchant Portal. Guy explained the whole process with simple, easy-to-follow instructions and was very polite and professional throughout the process, which only took 10 minutes. It's been a great experience so far, and I have no doubt the ongoing support will be of the same high standard.
26 lutego 2026
Odpowiedź od DNA Payments
Hi Matt
That's great news, and thanks very much for letting us know about how polite and professional Guy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments % Andy
Andy was a great help in assisting to set up the terminals etc. He was patient, ready to answer all our questions, and ensure that we were truly satisfied with the new product.
25 lutego 2026
Odpowiedź od DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about how patient and helpful Andy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive Customer service by Guy
Good option for new beginners, satisfied customer experience so far.
25 lutego 2026
Odpowiedź od DNA Payments
Hi Ashfaq
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very pleased with the service provided…
Very pleased with the service provided by Jack McNamara-Barley, when we had an issue with the charging station on our machine. Replacement station sent out and he talked us through how we could charge in the meantime allowing us to continue trading smoothly. Would highly recommend.
23 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi John
That's great news, and thanks very much for letting us know about Jack! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Just started using DNA payments .
Just started using DNA payments .
Change over and set up made very easy by Guy.
Thanks for all your help
Phil
Wineomania Ltd
24 lutego 2026
Odpowiedź od DNA Payments
Hi Phil
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The costumer service was amazing from…
The costumer service was amazing from GUY, He is very patient on explaining everything . We just joined DNA payments and we are very happy so far, very easy to use and track transactions. Thank you very much for your great service GUY.
24 lutego 2026
Odpowiedź od DNA Payments
Hi Indrit
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Archie
That's great news, and thanks very much for letting us know about our customer service provided! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi John
That's great news, and thanks very much for letting us know! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fabulous service and support received…
Fabulous service and support received from Doug at DNA payments ~ I would highly recommend.
23 lutego 2026
Odpowiedź od DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Josh!
Josh was very helpful this afternoon resolving an odd issue i had with my display screens. He was thorough, very pleasant and asked questions clearly so that the mystery could be solved as quickly as possible, thank you Josh, your help was very much appreciated!
21 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your display screen issue. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was extremely helpful and patient.
20 lutego 2026
Odpowiedź od DNA Payments
Hi Rachael
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Wow! Delighted with service received.
Wow! What I expected to be a horrendous experience (not being particularly "techie") was simple, quick and pain free. The lady was amazing, explanation so clear, a pleasure to deal with. Needs promoting!
20 lutego 2026
Odpowiedź od DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from our team was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive service
Had a one on one chat with Dougy, who clearly explained setting up the software and how to use it. Didn't take long to set up things up and all looks for moving forward. Very good service.
19 lutego 2026
Odpowiedź od DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from Dougy was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amazing customer support!
Spoken with Ali, absolutely lovely gentleman - guided me through getting back into my account, including getting me to the Zash section so that I can edit my items online.
Life-saver, and 100% worth his pennies!
18 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Mitch
That's great news, and thanks very much for letting us know about the fantastic service provided by Ali!
We're delighted to have helped you with your account enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Extremely bad customer service- ghosted us.
We had very high hopes when signing up with this payment gateway for my small business, however our experience has been incredibly disappointing.
After the initial onboarding, communication completely stopped. Despite multiple follow-ups via email and phone, we have been repeatedly ignored and effectively ghosted, leaving us without answers or support when we needed it most.
For a service that is critical to running a business, reliability and communication are non-negotiable. Unfortunately, this company has failed on both counts.
We would not recommend this provider to any business that values transparency, responsiveness, or basic customer service. My Company name is the Staycation Scotland Group. Feel free to contact me regarding this. You will have my details. My number is 07500 875647.
10 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Julie
Thanks for getting in touch with us about your payment gateway and any potential customer service issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
I had a great experience
I had a great experience working with Guy, he helped me set up my new card machine from DNA Payments and the whole process was smooth and easy. Communication was clear and straightforward, and he explained everything in a simple way. He was patient, helpful, and made sure everything was working properly.
17 lutego 2026
Odpowiedź od DNA Payments
Hi Mohamed
That's great news, and thanks very much for letting us know about how great the service from Guy was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Setting up terminal
The service I received today setting up the terminal was excellent
16 lutego 2026
Odpowiedź od DNA Payments
Hi Paul
That's great news, and thanks very much for letting us know about how excellent the customer service from our team has been!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I phoned DNA about my card machine and…
I phoned DNA about my card machine and spoke to Josh who could not have done my query any quicker, thankyou once again and a fantastic service
13 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Leslie
That's great news, and thanks very much for letting us know about the fantastic service provided by Josh!
We're delighted to have helped you with your scard machine enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great company to deal with
Great company to deal with — very friendly and really easy to work with from start to finish.
Paula, who contacted us to set up our new card terminal, was especially helpful and approachable. She made the whole process straightforward and ensured everything was organised quickly and efficiently.
A very positive experience overall.
13 lutego 2026
Odpowiedź od DNA Payments
Hi Andi
That's great news, and thanks very much for letting us know about how helpful and friendly Paula and our team has been! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We have recently switched to dna…
We have recently switched to dna payment services from another provider.
Jamie came to see us at work and completed all the initial formalities.. not a pushy salesman and very friendly and amicable..
Then a couple of days later after our card reader arrived we were contacted by Amina who helped us with the setup of the machine and was more than happy to be patient with us while she explained the step by step setup.Amina was lovely and polite and patient.. thank you..
We did have a couple of issues on the setup as one or two of the settings were wrong and Amina handed us over to the lovely Katie who again was friendly and understanding and sorted out our issues and answered all of our questions.. 5 stars thank you.
So far so good and looking forward to using our new card machine.
13 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Simon
That's great news, and thanks very much for letting us know about Jamie, Amina and Katie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.