Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... Zobacz więcej
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Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... Zobacz więcej
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We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... Zobacz więcej
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Informacje dotyczące firmy
O DNA Payments
Napisane przez firmę
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Dane kontaktowe
10 Lower Grosvenor Place,, SW1W 0EN, London, Zjednoczone Królestwo
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ibrahim helped resolve the issues I had…
Ibrahim helped resolve the issues I had with my card terminals he was patient and helpful and over the phone he helped me solve the issues and get up and running.
22 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Jessica
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Smooth Transition
The whole transition process has been very smooth. Great company to work with, Douglas was very helpful with the set up and explained everything very clearly.
19 maja 2026
Odpowiedź od DNA Payments
Hi Karen
That's great news, and thanks very much for letting us know about Doglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Helpful and efficient
Jamie was very helpful and friendly, made the updates process very easy
19 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Karen
That's great news, and thanks very much for letting us know about Jamie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful
Guy was really helpful and very friendly helping me set up my card machine. The app looks nice and easy to use. Rob also came out to show me the dashboard so overall very happy with the service I’ve received.
22 maja 2026
Odpowiedź od DNA Payments
Hi Kate
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Natalie,
That's great news, and thanks very much for letting us know about Douglas and how clear and concise he was!
We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Ramyar,
That's great news, and thanks very much for letting us know about Ameena and the great customer service she provided!
We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Don't go anywhere else for a card payment machine
Spoke to Samina in the sales team and arranged the payment machine very easily,It arrived within 3 days,Guy from activation team phoned and talked me through set up which is very simple to understand, Would definitely recommend DNA payments to anybody wanting a card payment machine
20 maja 2026
Odpowiedź od DNA Payments
Hi Gary,
That's great news, and thanks very much for letting us know about Samina & Guy! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was very helpful and kind
Douglas was very helpful and kind. Thank you for all support.
20 maja 2026
Odpowiedź od DNA Payments
Hi Howes Motors,
That's great news, and thanks very much for letting us know about Douglas and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great onboarding process led by Joanne
Great onboarding process led by Joanne, fast response to complete the process.
18 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Mohammed,
That's great news, and thanks very much for letting us know about Joanne and how helpful she was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DONT USE….Decided to leave DNA and they…
DONT USE….Decided to leave DNA and they literally cut our contract within one hour of my email whilst I was under the impression I had to give 30 days contract…
Not able to answer any questions when phoning customer support and emails ignored…
Please think twice before taking a contract out with them
18 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi J A Court
Thanks for getting in touch with us about your account closure and any customer support issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Andy was very prompt with calling us to…
Andy was very prompt with calling us to setup the new machines and knowledegable and patient when instructing us with all the functions.
19 maja 2026
Odpowiedź od DNA Payments
Hi Mark,
That's great news, and thanks very much for letting us know about Andy and how knowledgeable and patient he was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Martin
That's great news, and thanks very much for letting us know about our team! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula was really helpful was a very…
Paula was really helpful was a very quick and easy setup, and explained every thing perfectly
18 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Daniel,
That's great news, and thanks very much for letting us know about Paula and how helpful she was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a lovely gentleman called Guy…
Spoke to a lovely gentleman called Guy who was calm and really took the time to help me set the machine up and help to solve a problem
18 maja 2026
Odpowiedź od DNA Payments
Hi Becky,
That's great news, and thanks very much for letting us know about Guy and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We strongly advise businesses to avoid…
We strongly advise businesses to avoid using DNA Payments due to our extremely disappointing experience.
We signed up with DNA Payments and processed two customer payments on 6th May 2026 for £50.97 and £33.98. As per our Merchant Agreement, the settlement was supposed to be deposited into our business bank account on 7th May 2026. However, the funds were never received.
On 8th May 2026, we received an email from Jo McCarthy, Transaction Monitoring Analyst at DNA Payments, requesting additional information regarding the transactions. We fully cooperated and promptly provided all requested documents, including Royal Mail tracking information, proof of delivery, and customer sales invoices.
Despite submitting everything requested, on 13th May 2026 we received another email stating that our merchant services would be terminated effective 13th July 2026. Shockingly, DNA Payments still failed to explain why our settlement funds were withheld.
We contacted their customer service department multiple times, including three calls on Friday and two additional follow-up calls afterwards. Every time we were told someone would get back to us regarding our missing settlement payments, but no one ever responded.
This level of service is completely unacceptable. Businesses rely on payment processors to honour their Merchant Agreements and release legitimate settlements on time. Instead, we experienced withheld funds, poor communication, and no resolution despite providing all requested evidence.
As a result, we at AROMA MAGIC LTD have filed a formal complaint with the FCA regarding what we believe to be fraudulent and unfair business practices. We are also preparing legal action against DNA Payments for failing to honour the signed Merchant Agreement.
Businesses should think very carefully before trusting DNA Payments with their transactions.
18 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Aman
Thanks for getting in touch with us about your held funds and account closure issues you may have had. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Odpowiedź od DNA Payments
Hi Sreejith,
That's great news, and thanks very much for letting us know about Guy and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
Olu assisted me today and was very helpful and thorough and went above and beyond to get me an answer to my enquiry. Great service.
15 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Zamir
That's great news, and thanks very much for letting us know about Olu and how helpful he was! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
My interaction with the sales rep David…
My interaction with the sales rep David Whitefield and the Setup Agent, Amina was professional and service excellent. I am happy to be on board.
15 maja 2026
Odpowiedź od DNA Payments
Hi Sarah,
That's great news, and thanks very much for letting us know about Amina & David and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really helpful got the issue sorted
Really helpful got the issue sorted , was polite and understanding .
15 maja 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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