Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... Zobacz więcej
Reakcja na opinię
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... Zobacz więcej
Reakcja na opinię
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... Zobacz więcej
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Informacje dotyczące firmy
O DNA Payments
Napisane przez firmę
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Dane kontaktowe
10 Lower Grosvenor Place,, SW1W 0EN, London, Zjednoczone Królestwo
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The set up of the card machine was very…
The set up of the card machine was very easy, and the lady guiding me was very professional and helpful
6 lutego 2026
Odpowiedź od DNA Payments
Hi Gloria
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina made this extremely easy.
Amina made this extremely easy.
Amina was great, helpful and professional.
Made setting up so simple.
6 lutego 2026
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
EXCELLENT SERVICE
Rob and Dougie who iv delt with so far were very helpful informative and patient so far I'm very pleased with the service. Thank you
5 lutego 2026
Odpowiedź od DNA Payments
Hi Julie
That's great news, and thanks very much for letting us know about Rob & Dougie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
So far so good
So far so good, glad I took the phone call and made the appointment to go over the details, Jamie was fab explained everything how it would all happen and then my terminal got delivered Guy called me to say I should be getting it and what time and then when it turned up arranged a call to connect it up and went through everything with me! Very helpful and polite!
5 lutego 2026
Odpowiedź od DNA Payments
Hi Katie
That's great news, and thanks very much for letting us know about Jamie & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dylan was very helpful and resolved my…
Dylan was very helpful and resolved my issue very quickly.
My call was answered within a few minutes and I was happy with the outcome.
I would be very happy to recommend DNA payments having spoken with Dylan.
5 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Sonia
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Excellent service, Paula was very helpful and explained everything very easily.
5 lutego 2026
Odpowiedź od DNA Payments
Hi Jack
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Chaudhary,
That's great news, and thanks very much for letting us know We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a lovely chap called Guy took…
Spoke to a lovely chap called Guy took me through in how to set up my new machine with ease. Thank you Guy keep up your great work and hope to speak to you soon.
4 lutego 2026
Odpowiedź od DNA Payments
Hi Harry
That's great news, and thanks very much for letting us know about how lovely to speak to Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jack was great today from customer…
Jack was great today from customer services! He helped me with a transaction query and was very prompt in getting back to me with the information i needed .thanks Jack x
4 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Charlotte
That's great news, and thanks very much for letting us know about how prompt Jack was in responding to your query! We're delighted to have helped you with your transaction query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Leyana
That's great news, and thanks very much for letting us know about how fast we are in responding to your query! We're delighted to have helped you with your payment link query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments have been very helpful in…
DNA Payments have been very helpful in setting up our card machine smoothly. Special thanks to Samina and Amina for their prompt support, clear communication, and professionalism throughout the process. We really appreciate their assistance and would happily recommend their service.
4 lutego 2026
Odpowiedź od DNA Payments
Hi Prafful
That's great news, and thanks very much for letting us know about how helpful Samina and Amina were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Customer
Samina and Guy were very helpful during the due diligence and onboarding process and everything was completed very efficiently.
27 stycznia 2026
Odpowiedź od DNA Payments
Hi David
That's great news, and thanks very much for letting us know about how helpful Samina and Guy were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Clear
Clear, concise instructions. A real help in guiding me through the process. Guy had loads of patience!
3 lutego 2026
Odpowiedź od DNA Payments
Hi Malcolm
That's great news, and thanks very much for letting us know about how patient, clear and concise Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A proactive and friendly service
A proactive and friendly service. A pleasure to deal with.
3 lutego 2026
Odpowiedź od DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about our proactive and friendly service! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Quick response from Ryan G to issue…
Quick response from Ryan G to issue raised this morning concerning expiring reports
3 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Glyn
That's great news, and thanks very much for letting us know about how fast Ryan G has been in responding to your query! We're delighted to have helped you with your report query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Card Machine
Guy was very helpful with nice and easy set up of our new card machine. Made it very simple and talked us through it all.
3 lutego 2026
Odpowiedź od DNA Payments
Hi There
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
So Fast and knew exactly how to help…
So Fast and knew exactly how to help and explained it so easily DNA have been excellent yet again.
2 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Anthony
That's great news, and thanks very much for letting us know about how fast and helpful our team have been! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A920 Pro
Very efficient and patient
Sandra was most helpful regarding our settings on our device
2 lutego 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Sandra! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Martin
That's great news, and thanks very much for letting us know about how helpful and professional our team are! We're delighted to have helped you with your new account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thanks to Josh
Thanks to Josh who just helped me re set my terminal which had frozen. Got straight through and it was sorted out in minutes so I was able to keep processing customer payments.
30 stycznia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Joe
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.