Diverge Sneakers Recenzje 

167
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... Zobacz więcej

Oceniono na 4 z 5

The shoes are beautiful and qualitative. The customer service explained to me that they had to change their location, which caused some delay, so I think everything will be good from now on.

Oceniono na 4 z 5

waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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3,6

Wszystkie recenzje

(167)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

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Oceniono na 2 z 5

Not pleased with these shoes

thanks for the opportunity to give feedback. I just received my second par of Diverge shoes. I really loved my first pair (white). But this pair, does not seem to be assembled with the same quality at all. The back suede panel (on the heel of the shoe), with the logo mark, is coming off already on both shoes. it is like it was not assembled correctly and I am trying to fugure out if I have to glue that that piece of suede on. Additionally, the top elastic loop on these shoes is so tight I have to struggle each tie I wear them to get the shoes lace through that top piece of elastic. this is not the case with my first pair. My concern is that over time it will cause the casing of the shoelace tip to wear off, which would make it virtual impossible to get the shoelace through the elastic at that point. Lastly, these shoes squeak something awful when I walk. This did not happen with the first pair either. They are very loud when I walk around in them all day. All in All, I am not pleased with these at all.

21 marca 2022
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi David,

Thank you for your review.

We are sorry that you are not pleased with your sneakers. We would like to try and help you as we stand by our quality, as you have experienced in your first pair.

Could you please send an email to support@diverge-sneakers.com with your order number and a picture of the problems you mention? We will gladly try to understand what the problem might be and, if there was an issue with our quality control, we will make you a new pair that is consistent with our high quality standards.

We hope you give us a chance to solve the issue.

Thank you,

João

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Hi David,

We hope all is well.

Have you had a chance to look at our reply? We will gladly try to help you.

Thank you,

João

---------

Hi David,

We hope you are doing well.

We have not heard back from you but we would really like to help and solve your problem. However, you need to contact us with your order number so that we can try.

Looking forward to hearing from you.

Thank you,

João

Oceniono na 5 z 5

Love Love Love!

I am genuinely obsessed with these shoes. I now own two pairs and every time I wear either out, I get so many 'Great shoes, man. What brand are they?'. Quality is great. They look super hip and the international delivery very seamless. Worth the investment for sure.

2 marca 2022
Opinia niezależna
Oceniono na 3 z 5

Sadly,the sneakers I ordered are not…

Sadly,the sneakers I ordered are not very confortable in the heel, nor match in any way the colorI thought they would be.

15 lutego 2022
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Constança! Thank you for your review.

Would you mind getting in contact with our Customer Service so we can assist you with the issues you are mentioning? If you are experiencing some tightness in the heel, it might be because the sneaker is too small, for example. Regarding the colour, we are quite proud of what we offer and try hard to make it match our website. However, if you were not satisfied, we do offer free exchanges and returns. We want to make sure our Customers have a good experience with us and, if you are kind enough to reach our Customer Service, we will work hard to achieve the same end result with you.

-----

Hi Constança,

We hope all is well.

We just wanted to reach out again and request you get in touch with our Customer Service so we can try to figure out a solution for you.

Thank you!

Oceniono na 1 z 5

Bad design to print colors and bad customer service

I am a heavy user of custom fab shoes since 8 years ago. My user experience has been always amazing with other brands.
Unfortunately this is not the case for Diverge. I ordered a pair of customized shoes. My first surprise was the huge difference between the web colors and the real ones.
Website: RGB: 179/76/70 = #B34C46 (geranium dark)
Real product: RGB: 201/78/84 = #C94E54 (fucsia)
This is not just a question of lightning ...

The second surprise, was the total lack of customer empathy. After several emails asking for an answer, any useful action was taken by Diverge except repeating the same thing. Quite bad strategy for a new player in this market.

After several interactions I have been refunded.

7 lutego 2022
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi David,

Thank you for your review. We are sorry you have had a poor experience with us.

You have reached out to us with a colour issue and we have tried to explain you that the canvas your sneakers you have co-created and received is in fact geranium as you requested. That is the colour our supplier has attributed the material and our Creative Director, responsible for choosing all the materials we used, validated as it is within the range of the colour designated by geranium.

As we would like to keep improving, we would like to understand how to show more empathy. We tried to reply to every question and query you made and we did it politely and carefully. We consulted with our Creative Director, who helped in the feedback we provided (she is available to speak to you on the phone if you wish to explain our position). While colours might change depending on the lighting conditions, we do maintain that the correct designation for the colour you have received is geranium.
If you are not pleased with the outcome despite this, that is a different issue and one we can address. We offer free exchanges and returns to all our customers (if the sneakers have not been worn) because we usually get satisfied customers that really like what they get. Given that was not the case with you, we are open to it if you wish. Our last email to you was from three days ago and we did not get a reply nor an indication of what you wanted to do.

We will contact you through email with this text as well but please let us know how you would like to proceed and how we can improve your experience. We stand by our quality and we try our hardest to satisfy our customers and we will do so with you.

All the best!

----

Hi David,

We are now replying to the edit of your review.

We seem to have upset you and must once again apologise as we do not mean to disregard your opinion. You are entitled to not like what you have received and it would have been easier for us to just agree with you and sort things out. However, we did send you the sneaker with the materials you requested and - in our opinion - with the correct colour designations and hence providing a good service in line with what is in our website. Once again, our Creative Director is available and will gladly call you to explain our view.

Now that you have requested for a return (in an email that we have just received), we will gladly accept it and move forward with the refund - totally free of charge.

Thank you!

----

Hi David,

We hope you are doing well. We have been trying to reach you to make sure you have received your money back. Can you confirm that you have received it?

Thank you!


--------

Hi David,

We hope all is well.

We are reaching out again here in Trustpilot because we have not been able to reach you through your email.

Would you be so kind to confirm that you have have received your money back? We want to make sure that has happened as per our free exchanges and returns policy.

Thank you!

------

Hi David,

Thank you for the feedback about your refund.

We appreciate your feedback throughout this process. We will trying to improve.

All the best!

Oceniono na 5 z 5

Compra e produto excelentes

Experiência de compra, personalização, apoio ao cliente e comunicação com a marca, perfeitos!
Ponto melhorar: facilidade na escolha do tamanho do artigo.
Sapatilhas com uma qualidade aparente brutal. Design e materiais excelentes. Ainda a testar a sua durabilidade no tempo.
Ponto de melhorar: conforto na zona do tendão de Aquiles.

18 stycznia 2022
Opinia niezależna
Oceniono na 4 z 5

Took some time to get comfortable, but still worth it

The first impression was: amazed by the quality of the sneakers (texture, color, details).

After that, I was not expecting the feeling when I put them on. Your sneakers feel more like a shoe rather than typical comfortable sneakers. The first 10 times I used them, they hurt a lot (especially in the heel) because they were too hard.

As I am writing this review, I am 100% satisfied with the sneakers. My feet have adapted to them (or the sneakers have adapted do my feet). As long as I lace them properly, they do not hurt and actually have a very solid feel when I put them on.

To sum up: it takes time to be comfortable in the shoes, but once you do, they are a charm. Regarding all the rest: great design, great materials, and great concept (no stocks, custom-made).

18 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Buy, Buy, Buy!!

Buy, Buy, Buy!!

My first order was a Christmas present for my best friend who adored them and her husband then ordered a pair.

Of course I had to have a pair and I love them.

I also really appreciate what seems to be a lovely company to deal with. Customer service are charming and the presentation is beautiful, although I know what’s in the box it is like receiving a special gift.

I look forward to many purchases.

17 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Great product, awesome costumer service

I ordered a pair of Diverge Sneakers to offer my son. He told me the size. then i receive an email asking to confirm the size. I told Diverge that he already purchased a pair last some months ago, so the size should be the same. They went to check his previous order and discover it should be another size.
This is GREAT costumer service!!!!
Not only the product is great, but the costumer service is AWESOME!

14 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

As beautiful as expected!

I am delighted with my new pair of sneakers. They are as beautiful as expected and they are very comfortable to wear. A truly remarkable job! I am already looking forward to receiving a new pair.

Having the possibility to design my very own pair of shoes was a unique experience.

Thank you so much!

5 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Fantastiche Diverge

Ho comprato le sneackers come regalo per Natale al mio compagno, è stato felicissimo e devo dire che sono fantastiche!! ho fatto un figurone!🍾💯 favoloseeee, si vede che sono fatte con il cuore ❤!!!
Ne abbiamo acquistate altre 2 paia🥰
Perché me ne sono innamorata anche io!!!

27 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Hi from Russia :)

I ordered sneakers to Russia, delivered on time. The quality of the shoes is amazing!
And very nice and attentive staff accompanied the preparation of my order. They answered all the questions in the correspondence, helped to choose the size.
The sneakers are wonderful, I am very happy!))

23 grudnia 2021
Opinia niezależna
Oceniono na 3 z 5

Atención maravillosa

He tenido problemas con las zapatillas (no se han ajustado bien a mis pies). El servicio de atención al cliente ha sido maravilloso: desde el primer momento se han mostrado disponibles y amables, dispuestos a buscar una solución adecuada.

1 grudnia 2021
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Gracias por tu comentario. Ofrecemos cambios y devoluciones gratuitos. De nuestros registros, no se ha comunicado con nosotros. ¿Quizás hay un problema con el tamaño y son demasiado pequeños? Comuníquese con support@diverge-sneakers.com para que podamos ver cómo podemos ayudar. Queremos y trabajamos para clientes satisfechos.

Oceniono na 4 z 5

I like the design of my shoes but…

I like the design of my shoes but they’re not comfortable after an entire night.

25 listopada 2021
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Ben,

Thank you for your review!

Would you mind contacting support@diverge-sneakers.com with your order number for us to see if we can do anything to help?

Thank you again!

Oceniono na 5 z 5

Fine craftsmanship

The shoes fit perfectly. I’m glad Diverge sent their recommendation for what size I should order (I would have ordered too small). The shoes are skillfully made using fine leather.

1 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Styliest shoes I ever did wear…

The shoes turned up and I was like a kid in a sweet shop when unwrapping, and absolutely love them! Real happy wit the design but more so that they are so well made. Love them!!
If I had to pick any slight negative, it would be that the inner soles are quite firm, could do with being softer, but I’m not going on a ramble in these beauties anyway.
Enjoy!

29 października 2021
Opinia niezależna

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