Diverge Sneakers Recenzje 

167
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... Zobacz więcej

Oceniono na 4 z 5

The shoes are beautiful and qualitative. The customer service explained to me that they had to change their location, which caused some delay, so I think everything will be good from now on.

Oceniono na 4 z 5

waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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3,6

Wszystkie recenzje

(167)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First class service from Diverge

First class service from Diverge, took my order and reconfirm sizes and assure me about my selection. Once I got the sneakers. Best most comfortable pair I have. Absolutely the best. Thanks

10 października 2022
Opinia niezależna
Oceniono na 1 z 5

Took soo long to get made

Took soo long to get made, apparently there was manufacturing with employees and needed time off! Cause I have ordered 2 pairs of sneakers from you guys and still deciding to order another pair for my brother, but not to sure it would be here in time, can you please reassure me that this won’t happen again

3 sierpnia 2022
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Dear Jammy,

Thank you for your review.

We are sorry it took too long to deliver your second pair of sneakers. Usually, we take around two weeks to craft and ship our sneakers but that was certainly not the case with your second order due to a few issues. While we tried to compensate you with a partial refund and discounts in future orders, we understand you remain disappointed.

Fortunately, we have now solved the issues aforementioned. If you wish to place a third order with us, we will make sure to handcraft and ship your sneakers in around two weeks.

Thank you,

João

Oceniono na 5 z 5

Perfect sneakers, beyond expectations!

I got my sneakers and OMG! they are perfect, even better than in photos! All materials are of such a good quality and I just love all the small details about design, for example how shoelaces are hidden from the inside. Also when I got them they still had the smell of glue so it reminded me that it's not mass production! It was so easy to arrange everything with the Diverge team and making of sneakers and delivery was super fast. Really good job!

12 października 2022
Opinia niezależna
Oceniono na 5 z 5

Well made, cool and unique for vegan shoes.

The website is great fun to create your own style.
I made an order for vegan sneakers with a tight deadline as I needed them for an event (you have to take into account two weeks production for your personalised sneakers) I was getting worried they wouldn’t arrive in time. The customer service was quick, friendly, and efficient.
They arrived in time and I love them. Excellent quality, very comfortable, and unique. New fan of Diverge with the most unique and cool vegan shoes I could find and I spent weeks trawling the Internet trying to find vegan shoes that didn’t look boring.
Will definitely be getting more.

29 września 2022
Opinia niezależna
Oceniono na 4 z 5

Never been a fan of trainers until I…

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemakers. A minor complaint, turn around time and communications. Took nearly one month to receive, emails went non responded. Overall, very satisfied. The box is nice. The note, a delightful touch. If they wear as good as they look. Will order again soon.

2 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Beyond the ordinary

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the process of making and delivering the shoes. They fit comfortably and look exactly like I imagined. I can only wish more companies would think alike and offer similar service. Thanks for an experience that goes beyond simple shoe-shopping!

30 lipca 2022
Opinia niezależna
Oceniono na 4 z 5

Minimal Low

Minimal Low, one with Lacing, another identical minimal low with Rubber Lauingen. Both fit well, but the traditional lacing fit less propper at the outer malleolus. Don't know why??

Adding an extra insole makes it alright, but the outer rim at the ankle differs a but.

26 lipca 2022
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Alex,

Thank you for your review. Let us try to understand what the problem might be and if we can help solving it. Can you contact us at support@diverge-sneakers.com with your order number? We would like to help.

Thank you,

DiVERGE Team

Oceniono na 5 z 5

++++

+ colors and textures correspond very well to the website pictures !
+ confortable
+ nice customer service contacts

13 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

A great fit!

So much care was given to create a great fit for me. And the end result was perfect! I love wearing one of a kind sneakers! The customer service was on another level too - thank you guys!

5 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

I appreciate Mary for all of her…

I appreciate Mary for all of her assistance. I really like my sneakers, they are one of a kind. The craftsmanship that’s put into them and lastly the cause that means so much to DiVERGE in helping young people. I championed this very much. Thank you. MC

1 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

I have never left a product review…

I have never left a product review before, but I had to for these. Not only are the sneakers great (comfy, well crafted, good fit), but the customer service was unmatched. I was skeptical ordering at first, but after the kindness and quick responses from customer services I felt way more comfortable. Nice job with these Diverge team! Will definitely be recommending.

29 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Floating on Air

Fantastic customer service and the sneakers were exactly what I had envisaged. And extremely comfortable. No reservation whatsoever in recommending Diverge for customised footwear.

10 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Flawless Exchange

I needed to exchange for a smaller size. I was pleased with how fast the new pair was delivered. Beautiful sneakers and awesome customer service.

16 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Quality Sneakers and Quality service!

I ordered some sneakers in late 2021 for my birthday and unfortunately they were one size too big. Although these are custom made, DiVERGE we’re more than happy to exchange them for the right size. Down to my personal logistical circumstances, the exchange was protracted over a period of time, but the guys at DiVERGE stuck with me and now I have my new shoes. I can’t thank them enough.

1 kwietnia 2022
Opinia niezależna

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