Diverge Sneakers Recenzje 

We order online a custom NOW shoes. Everything went super fine during the all process, Diverge team rocks!
The shoes got delivered today and we couldn't be more happy with the final result! Excelent quality

Unique shoes. High quality manufacturing. Attention to detail, there is not a stitch out of place. Fun to wear a one off shoe, and personalized. It creates a huge "be yourself" effect among people.
Well done! I suggest a size up. Which can be compensated in any case with an additional insole.

This is my third pair of Diverge sneakers - I really like them, the design, the high quality materials and the fact that they are made to order.

Impeccable customer service. Very smart customizations available. Size true to fit and top level materials. I already own 3 pairs and in the spring I will go for a canvas one. I think it is excellent valur for money as I walk them as if I walk on a "cloud" Very coI experienced impeccable customer service and was impressed by the smart customization options available. The sizes are true to fit, and the materials used are of the highest quality. I already own three pairs, and in the spring, I plan to get a canvas pair. I believe they offer excellent value for money, as walking in them feels likeloud." They are very comfortable. walking on a "cmfortable.

At first i was a bit skeptical about customising my own sneakers, and i didn’t know if I could trust the 3D model that was shown. But because i knew they had free returns and exchanges i gave it a shot. In the end i am extremely happy with my choice, and the 3D model they have is scarily accurate with the real sneaker. Overall very happy with the sneakers and experience.


I have to admit I LOVE this brand.
1 year ago I bought for my bf a pair of their sneakers and they are so stylish and cool; he had a little issue and the customer service has been so so so amazing they fixed it and now he has an amazing second pair that is even more comfortable and unique. I can t wait to have a pair for myself (i have wide feet sadly) because I envy a lot him using his diverge sneakers!

I am not really the type of guy that writes reviews, but i feel like i have to make one after the amazing experience they gave me. First of all i think the sneakers look amazing, and i absolutely am in love with my pair. But the real reason i am writing this review is because of the help i got from the customer service. They helped me get the right sizing and were just so quick at answering me and were very helpful.


I just got my sneakers yesterday and they fit perfectly. An employee talked with me to make sure i had the right size, and in the end she said to take another size and it was the right call. The responses were super quick and very helpfull overall.

Have walked in my shoes for about 2 weeks and they are amazing! They are very comfortable and the overall quality of the materials is great. Would highly recommend

Lovely looking shoes, excellent quality!

I ordered a pair of sneakers over 2 months ago, contacted the Diverge after 4 weeks as they had not arrived. I was informed that they had not met quality control and had to be remade. However, that staff were on a 'well-deserved' break and they would prioritise my order when they returned back to work.
The order has still not arrived and so I requested a refund but there has been no further communication from the company!

J'ai deux paires de cette marque intégralement customisées.
Point fort : la qualité des matériaux utilisés
Points faibles : la fabrication, le contrôle qualité, le service client.
1re paire qui m'a été offerte à Noël 2022, en 44, après avoir consulté le tableau des pointures. 1er problème le texte à l'arrière des chaussures n'a pas été imprimé. Le service client nous propose de les renvoyer ce que je refuse vu le délai annoncé pour le retour.
2e paire commandée en février 2024, d'un modèle différent du 1er, toujours en 44. Au mail me demandant de vérifier la pointure, je réponds que je suis certain du 44 en précisant que je possède déjà une paire de la marque, avec photo à l'appui.
Malheureusement, le tableau des pointures n'est pas le même pour tous les modèles ce qui aurait pu m'être indiqué. Le 44 est bien trop grand, je retourne donc le produit. Une paire à la bonne taille (43) m'est envoyé. Néanmoins je constate deux anomalies :
les lacets ne sont pas de la même taille, je ne peux donc pas aller jusqu'au dernier œiller sur une des chaussures qui sont montantes.
Après avoir porté la paire une seule fois, l'empiècement arrière des deux chaussures se décolle.
Je contacte le service clientèle qui me répond qu'il n'y a pas de problème de fabrication "dans des conditions normales d'utilisation" et qu'une paire de lacets à la bonne taille va m'être envoyée.
La réparation me coutera 20 € chez un cordonnier et je viens de recevoir enfin, après plusieurs relances, la paire de lacets, blancs, alors que les originaux sont gris clairs.
J'ai manifesté mon insatisfaction au service clientèle qui m'a répondu que dans cette taille il n'avait que des lacets blancs mais que "je suis sure qu'ils seront aussi biens" !
Au vu de tout ces problèmes, même si le concept est vraiment super, je vous conseille d'y réfléchir a deux fois avant d'acheter du DIVERGE sauf si, naturellement, vous souhaitez ne pas les customiser.

Réponse par mail au service clientèle :
1. Votre site n'est pas clair quant à la différence de pointure en fonction du modèle et non, toutes les marques n'ont pas cette différence : par exemple, pour la marque CAVAL dont je possède 7 paires de modèles différents, toutes en 42.
2. Je ne peux pas vous envoyer de photos supplémentaires vu qu'elles ont été réparées. Je vous renvoie donc celle que j'ai déjà expédiées. Les deux chaussures présentent les mêmes défauts de fabrication après une seule journée d'utilisation !
3. Dans son dernier mail, Mary n'a pas indiqué que les lacets blancs étaient une solution temporaire !
Enfin j’ai refusé la paire gratuite et même l’envoi des lacets « quand ils les auraient reçus » (commandé directement sur Amazon : 3,50€ en plus du prix de la réparation et du temps et de l’énergie dépensés pour obtenir un produit conforme à la commande)
Bref… à éviter…

Réponse : comme précisé dans mon mail « je ne veux plus avoir à faire avec votre marque ». Une erreur est toujours possible mais sur deux ventes aucune n’a été pleinement satisfaisante. Cela a été une accumulation de manquements qui n’est clairement pas acceptable.

I have purchased my Diverge sneakers last year. I just love the concept, quality, looks and the fact that they are only mine, unique and special. They also have a great customer service, I have had a small problem with my previous order that was solved in no time and with 0 fuss. I will be reordering for sure !

Absolutely the best shoes and such good customer service.
3 friends and I bought shoes from here and they are such good quality and value for money plus super comfortable. There was a small issue with one and they fixed and returned it so quickly, customer service was amazing throughout too.

Can’t wait to buy many more pairs from here!

Great!! Thanks a lot !!!!!, 🙏

Excellent customer service. Excellent communication. Beautiful, comfortable trainers with prompt delivery.

Couldn’t be happier with my experience. They went above and beyond to support my ideas and make sure I got the best service.

Would highly recommend.

Trainers were returned to, and received by DIVERGE on Tuesday, July 11. Two emails were sent ever since asking for a status update re: the refund - no response and no refund.

The trainers were returned due to size not being the correct. Cannot speak to their level of comfort, but both materials and manufacturing seemed of high quality.

UPDATE

Dear João,
Thank you for your message. See the below addressing your points.

The client should not feel the need to follow-up on a refund at all. DIVERGE received the trainers on July 11, and 10 days and two emails later 1) had yet to initiate the verification process, which should be performed immediately upon reception to ensure it accurately reflects the condition at that time 2) did not have the professional conduct to provide an update when solicited (response times in previous communications were considerably shorter, as you rightly pointed out).

It is within the client´s right to return items ordered, provided such takes place within the pre-specified time window. This was the case. After receiving a pair of shoes too large - despite your guidance with size selection - I communicated the situation. DIVERGE were presented with three options: a) refund b) exchange for a new pair (which I could have order anyway!) to be deliver at the SAME address in Portugal but at a later date (DIVERGE cannot really complain of lack of flexibility on my end, since this option meant going without a paid pair of trainers for a few months) - DIVERGE went back & forth with their decision on whether this would be an acceptable option leading to c) if sending the trainers to the address in PT at a later date was too cumbersome, the last options would be to refund or shipping the trainers to other address outside of PT. DIVERGE CHOSE to send the trainers to the address outside of PT and ACCEPTED to cover the costs in case of return. DIVERGE could have simply accepted the return and refund me. I was very clear from the beginning what the options were and offered flexibility within those options. DIVERGE made an informed decision, and should now bear the consequences of its decision. That is the professional thing to do.

Having received a second pair too large, I solicited a return label. It took a few emails with DIVERGE offering options that would avoid the return, until a return label was finally sent. The origin address was incorrect, so a new label had to be requested.

All in all, 3 months have elapsed since the original order was placed. This is an exceedingly long time and amount of energy for what ultimately is the purchase of a pair of trainers.

It is unfortunate that the only exceptions to your speedy response times coincided with requests for clarity re: a refund. It is what it is though.

Order #7773

beautiful but extremely uncomfortable. i find them far too painful to wear. a very sad waste of money on a lovely looking useless pair of sneaks.

Great shoes, beautiful and nice to wear. I realy love them!

I LOVE my new Diverge trainers. They fit. They are cool. They were delivered lickety split! I was hesitant to order 👟 online. But, I got a good feeling from the company.
❤️🙋‍♀️❤️