Diverge Sneakers Recenzje 

167
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... Zobacz więcej

Oceniono na 4 z 5

The shoes are beautiful and qualitative. The customer service explained to me that they had to change their location, which caused some delay, so I think everything will be good from now on.

Oceniono na 4 z 5

waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,6

Wszystkie recenzje

(167)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
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Oceniono na 5 z 5

Great product and excellent customer service.

I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s founders, Joao, personally helped me resolve the issue. I truly appreciate his support — excellent customer service and great-quality products. Highly recommend!

24 września 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Guzal,

Thank you so much for your review.

We will sort everything out! Rest assured!

All the best,

João

Oceniono na 5 z 5

Very high quality shoes and fully…

Very high quality shoes and fully customized. You received them as they appear on their website. I usually wear 43 (Euorpean size) but when ordered 43 with them it was a bit small. I have asked them to replace with size 44 and they were extremely helpful to organize the exchange. I am delighted with my pair of shoes and the quality of their customer service. I highly recommend them

3 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Unbeatable customization experience


Diverge gives you the opportunity to design sneakers that truly fit your style. The options are endless, and the result was even better than I imagined. The quality is phenomenal, and I love how unique my shoes feel.


8 października 2025
Opinia niezależna
Oceniono na 5 z 5

From the moment I ordered

From the moment I ordered, Diverge kept me informed about the production process. The sneakers arrived quickly, and they’re even better than expected. They look amazing and are so comfortable to wear. Thank you, Diverge!

4 października 2025
Opinia niezależna
Oceniono na 1 z 5

It's been 40 days since I placed my…

It's been 40 days since I placed my order, and I still haven't received my shoes. After more than 30 days, I inquired about what was going on and received a reply that they were missing some components to assemble my shoes. I then decided to cancel the order, and I haven't received a response in a week. This company is not trustworthy, I do not recommend it, and I advise you to steer clear.

2 września 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Rafal,

Thank you for your review. We are sorry we have taken so long to deliver your sneakers.

We have replied to you offering a significant refund for our delay and your sneakers should be concluded and shipped tomorrow or, at the latest, next Monday.

I will reach out personally to see what we can do to help you further.

Thank you,

João

----

Hi Rafal,

We have sent a few emails and would like to engage with you.

Thank you,

João

Oceniono na 5 z 5

Great shoes ! 🤩

Diverge does everything possible to satisfy its customers. The quality is always very good and customer service is always top notch, depending on orders and possible unforeseen circumstances beyond their control. I still wear the first pairs I bought three years ago and am very happy to have received new ones.

5 września 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible experience

Terrible experience! I still haven't received my sneakers! I previously left a review, but it was removed. I placed my order over three months ago. Each time I've contacted customer service, they say the same thing: someone got sick, causing delays, or they claim, “Your sneakers are in the final stages of production and should be done soon. We're aiming to ship them by the end of next week. We sincerely apologize for the inconvenience and, as a token of our regret, we’ve issued a 40% refund on your order. You should see it in your account within 2-5 business days, depending on your payment provider.” That was 3 weeks ago, and I've heard nothing since, nor have I received the discount. I ended up disputing the charges with my bank, and I was able to get my money back that way.

18 maja 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Ektoras,

Thank you for your review.

My name is João and I am one of the co-founders of DiVERGE. I will send you a personal email but I wanted to reply to you through here as well.

We are really sorry for the poor experience we have provided so far. We did suffer extensive delays crafting your sneakers but they are done now and will be shipped this next Monday, even though you have disputed the charges.

Regarding the 40% we offered and that you did not receive I will send you proof that we ordered it but, given that you disputed charges the following day, the system did not allow it to be processed.

If you cancel the chargeback, you will receive the 40%. But we can offer you a full refund if you wish - your sneakers will still be sent for free.

We apologize for the poor service but rest assured we are a honest company that assumes its responsibilities and delivers it orders.

Thank you,

João

----

Hi Ektoras,

I hope you are doing well.

After exchanging some emails with you, I hope we were able to at least make this poor experience be less poor.

We remain at your service and, if you wish and your sneakers remain a bit tight, the offer for a free exchange still stands.

Thank you,

João

Oceniono na 1 z 5

Mauvaise expérience jusque là

Commande de sneakers customisés depuis plus d'un mois et toujours pas de livraison malgré plusieurs relances. Que des réponses d'excuses alors que le produit a déjà été payé.

Je trouve que ce n'est ni sérieux ni professionnel. Je commence vraiment à douter...

Dommage.

5 lipca 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Amine,

Merci pour votre avis.

La fabrication de nos baskets prend généralement 2 à 3 semaines, mais nous avons un peu de retard sur les vôtres.

Nous prévoyons leur expédition la semaine prochaine.

Nous vous contacterons directement pour vous proposer une compensation pour notre retard.

Merci,

João

Oceniono na 5 z 5

High quality and comfort

I have two pairs of sneakers from Diverge - one which was gifted by my employer and a second ordered by me. The style, quality and comfort are amazing. Super impressed by the guidance to get the right fit on custom shoes from overseas!!

Despite somewhat slower delivery with the personal order as the company grows quickly, I was extremely impressed by the direct outreach from one of the founders to resolve the issue quickly and fairly (honestly, they went above and beyond in resolving). My only advice is to allow a little extra time (or at least patience) for shipping as you support a growing small business with passion for their product and craftsmanship.

Note: while I am in the US, I had zero impact as it relates to import fees, additional shipping, nor tariffs,

18 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Import/export duty

Bought my trainers, trainers fine, but company don't make it clear you have to pay a further charge for import and export charge. Communication seems to stop when you ask them about it too. You can add another £50 to your actual price, which makes them very expencive for what you get

16 stycznia 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi David,

Thank you for your review.

We ship our trainers from Portugal and, since Brexit, and for orders above £135, duties are required.

However, the sneakers you ordered were below this limit, so you should not have paid any duties.

We have have exchanged emails with you about that, as well as letting you know that we have submitted a case that is still being analysed by FedEx.

Did you not receive our email?

We will continue to push FedEx and get back to you to sort things out.

Thank you,

João

-----

Hi David,

We have been trying to reach you for the last couple of months in order to refund you for the amount you were incorrectly charged by Customs. Although we are not responsible for this event and they seem to have never returned your money, we would like to compensate you nonetheless.

You know how to reach us. We will sort it.

Thank you,

João

Oceniono na 5 z 5

Received my order within a week

Received my order within a week, everything went smooth. Unfortunately the size fits a bit small (38 feels more like 371/2) but I do like the quality and the design very much. Ordered a pair of the B-choice models, so that’s maybe why I received them quite quick compared to others; these were already made.

11 marca 2025
Opinia niezależna
Oceniono na 4 z 5

The shoes are great

The shoes are great. Really comfy, and the material is high quality. Slightly negative, the shoes arrived quite late due to confusion in the order (I got the wrong shoes), but Diverge was really good at finding a solution.

4 marca 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Julio,

Thank you for your review.

We are really sorry for the delay and the confusion. Hopefully, it won't happen again - that is that we work for.

Thank you,

João

Oceniono na 2 z 5

Nice looking kicks but not the most…

Nice looking kicks but not the most comfortable.

25 stycznia 2025
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Sunil,

Thank you for your review.

Have you reached out to support@diverge-sneakers.com for help?

We try hard to make really comfortable sneakers (although using premium leathers always take a bit of time to be "broken"). Sometimes, it is a question of sizing, for example.

If you reach out to us, we will try to find a solution, as we offer one free exchange, for example.

Thank you,

João

Oceniono na 4 z 5

Okay now

Online service a little slow but we got there. Nice product.

20 grudnia 2024
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Peter,

Thank you for your review and apologies for the time it has taken to sort your return out.

The truth is that our workshop closed during the Christmas and New Year period and only resumed activities this past Monday (6th of January). So we did not have the ability to check your sneakers and process the return.

We have done it now and you should have received a notification. You will also receive a discount code of 20% in a future purchase to compensate you for our delay.

We hope this makes you less upset about our service. Hopefully, you will give us another chance.

Happy New Year,

João

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