Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej
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After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... Zobacz więcej
The shoes are beautiful and qualitative. The customer service explained to me that they had to change their location, which caused some delay, so I think everything will be good from now on.
waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... Zobacz więcej
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DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.
Rua Marco de Simães, 75, 4615-414, Macieira da Lixa, Portugalia
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s founders, Joao, personally helped me resolve the issue. I truly appreciate his support — excellent customer service and great-quality products. Highly recommend!

Odpowiedź od Diverge Sneakers
Very high quality shoes and fully customized. You received them as they appear on their website. I usually wear 43 (Euorpean size) but when ordered 43 with them it was a bit small. I have asked them to replace with size 44 and they were extremely helpful to organize the exchange. I am delighted with my pair of shoes and the quality of their customer service. I highly recommend them
Diverge gives you the opportunity to design sneakers that truly fit your style. The options are endless, and the result was even better than I imagined. The quality is phenomenal, and I love how unique my shoes feel.
From the moment I ordered, Diverge kept me informed about the production process. The sneakers arrived quickly, and they’re even better than expected. They look amazing and are so comfortable to wear. Thank you, Diverge!
It's been 40 days since I placed my order, and I still haven't received my shoes. After more than 30 days, I inquired about what was going on and received a reply that they were missing some components to assemble my shoes. I then decided to cancel the order, and I haven't received a response in a week. This company is not trustworthy, I do not recommend it, and I advise you to steer clear.

Odpowiedź od Diverge Sneakers
Diverge does everything possible to satisfy its customers. The quality is always very good and customer service is always top notch, depending on orders and possible unforeseen circumstances beyond their control. I still wear the first pairs I bought three years ago and am very happy to have received new ones.
I’ve bought many pairs of these fantastic sneakers. The sneakers are incredible and the personal service and efficiency is even better 🙌🏼🙌🏼
Terrible experience! I still haven't received my sneakers! I previously left a review, but it was removed. I placed my order over three months ago. Each time I've contacted customer service, they say the same thing: someone got sick, causing delays, or they claim, “Your sneakers are in the final stages of production and should be done soon. We're aiming to ship them by the end of next week. We sincerely apologize for the inconvenience and, as a token of our regret, we’ve issued a 40% refund on your order. You should see it in your account within 2-5 business days, depending on your payment provider.” That was 3 weeks ago, and I've heard nothing since, nor have I received the discount. I ended up disputing the charges with my bank, and I was able to get my money back that way.

Odpowiedź od Diverge Sneakers
Commande de sneakers customisés depuis plus d'un mois et toujours pas de livraison malgré plusieurs relances. Que des réponses d'excuses alors que le produit a déjà été payé.
Je trouve que ce n'est ni sérieux ni professionnel. Je commence vraiment à douter...
Dommage.

Odpowiedź od Diverge Sneakers
I have two pairs of sneakers from Diverge - one which was gifted by my employer and a second ordered by me. The style, quality and comfort are amazing. Super impressed by the guidance to get the right fit on custom shoes from overseas!!
Despite somewhat slower delivery with the personal order as the company grows quickly, I was extremely impressed by the direct outreach from one of the founders to resolve the issue quickly and fairly (honestly, they went above and beyond in resolving). My only advice is to allow a little extra time (or at least patience) for shipping as you support a growing small business with passion for their product and craftsmanship.
Note: while I am in the US, I had zero impact as it relates to import fees, additional shipping, nor tariffs,
Bought my trainers, trainers fine, but company don't make it clear you have to pay a further charge for import and export charge. Communication seems to stop when you ask them about it too. You can add another £50 to your actual price, which makes them very expencive for what you get

Odpowiedź od Diverge Sneakers
One of the best customer service experiences I’ve had. The team really cares and their communication and commitment really make up for anything else.
Received my order within a week, everything went smooth. Unfortunately the size fits a bit small (38 feels more like 371/2) but I do like the quality and the design very much. Ordered a pair of the B-choice models, so that’s maybe why I received them quite quick compared to others; these were already made.
It was only when I received the shoes that I realised the laces were not elastic just like my previous pair
Other than that the quality of the shoes is excellent
The shoes are great. Really comfy, and the material is high quality. Slightly negative, the shoes arrived quite late due to confusion in the order (I got the wrong shoes), but Diverge was really good at finding a solution.

Odpowiedź od Diverge Sneakers
Great service and amazing product, bought the trainers for my husband's Christmas present, he really likes them they are really great quality and well made.
I ordered 4 pairs of shoes and they are amazing , the best 👌🏻
Thank you
Nice looking kicks but not the most comfortable.

Odpowiedź od Diverge Sneakers
Online service a little slow but we got there. Nice product.

Odpowiedź od Diverge Sneakers
This is my second pair. They really look cool and I get a lot of compliments
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