Diverge Sneakers Recenzje 

167
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Final order placed on 9 June; a three-week delivery time was quoted. First enquiry after almost six weeks, following which dispatch was announced for 29 July. Further enquiry on 4 August asking why th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... Zobacz więcej

Oceniono na 4 z 5

The shoes are beautiful and qualitative. The customer service explained to me that they had to change their location, which caused some delay, so I think everything will be good from now on.

Oceniono na 4 z 5

waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,6

Wszystkie recenzje

(167)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
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Oceniono na 5 z 5

Happier than I expected to be

Communication was great throughout the order process and the shoes arrived sooner than I expected and look better than I imagined. The tidiest packaging (including the outer shipping envelope!) for a pleasure to unbox and a satisfying reveal (the anticipation is part of the fun of a custom order, right?). They look and feel (and smell) even better than I expected. Great attention to materials and construction, down to the small details—butter smooth; a little stiff, but I look forward to wearing them in.

24 maja 2023
Opinia niezależna
Oceniono na 1 z 5

I paid for a pair of shoes online, but no shoes, no refund!

I paid for a pair of shoes online.
then they contacted me as they have mis-priced the product so they can't sell it with that price.
They want me to cancel my order.
I asked them to cancel it but no refund yet!
For about 3 weeks.

27 kwietnia 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Taner,

Thank you for your review.

Let me try to explain the situation. We had a temporary problem in our pricing system when you ordered your sneakers. Instead of costing 3750 Turkish Lira (corresponding to €175), it assumed 175 Turkish Lira (which corresponds to around €8).

We got in contact with you explaining that we could not handcraft your custom sneakers and send them to Turkey for around €8 and asked you if we could come to an understanding (we even offered a 20% discount to own up to our responsibility).
You did not want to discuss it so we decided to cancel your order. We are a start up trying to reward our suppliers adequately and to make our premium sneakers as affordable as possible but we could not make yours for only €8.

Regarding your refund, we have just checked your process and you should have received by now an email proving that the refund of €8 has been requested.

Please let us know if there is anything else we can do for you.

Best regards,

João

Oceniono na 4 z 5

Lovely design and great service, small sized shoes indeed!

I love the design and craftmanship of these shoes. I did get a pair that was too small, but the costumer service helped my out immediately. The bigger size i received, one size above my normal size, still is quite small though, I hope they will adjust in time. If they do, I am sure I will order new pairs in the future. Super friendly and swift service and beautiful quality product!

1 kwietnia 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Dear Mr. Griet,

Thank you for your review.

Please let us know if the size is still not the correct one - if, after wearing them at home, you still feel they are tight, you can reach us at support@diverge-sneakers.com

We want to make sure you are completely satisfied with your new sneakers!

All the best,

João

Oceniono na 5 z 5

Qualità e serietà

Personale del servizio clienti molto attento e gentile. Prima della produzione delle mie sneakers, mi è stato chiesto più volte di confermare la mia scelta.
Le scarpe sono esteticamente come le immaginavo. Le dimensioni e la forma si adattano perfettamente al piede. Non mi pento dell'investimento, perché sento la qualità in ogni modo.

21 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Ho acquistato sneakers bianca /lime 41…

Ho acquistato sneakers bianca /lime 41 di numero per piede 25cm prima di procedere con ordine è arrivata mail per confermare il numero scelto.Sneakers sono arrivati in una settimana uguali come sulle foto del sito mio ragazzo è molto soddisfatto li calzano alla perfezione

18 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great experience

Great experience: checking size chart makes sense (usually I wear one size smaller) - the fit is perfect! Leather is smooth and beautifully crafted and the colour is just awesome! Pleasant customer service on top - 100 % recommendation!

4 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing experience, perfect match, lovely sneakers

1) Joanne was so helpful to decide on the sizing, we've chatted back in forth until the right measure was chosen. And even after this they said that it is possible to change the size in case they will not fit.
2) I've customized my own sneakers and they arrived in about 13 calendar days with DHL delivery in Moldova. I was amazed to receive them so quickly!
3) once received the size matched me perfectly, the colour was so bright, they are of ideal quality and identical as in pictures on the site or tutorials on Instagram.
They are slightly wide fit, but that's cool there are laces and they help you adjust.
They are so stylish and that's awesome to know that you put your idea into reality 😜🥰

4 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great products

Love the materials and the options for customization.
The size was a bit bigger which is sucks.

6 marca 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Thank you for your review, Mylo. Have you reached out to support@diverge-sneakers.com? Maybe we can still help if your sneakers are too big.

Regards,

João

Oceniono na 5 z 5

Lovely shoes

Shoes are great - nice colour, and didn't take too long to arrive, especially considering they are made to order. But beware if ordering from the UK. I'm assuming it's one of the 'Brexit Benefits', but I had to pay £42 tax before the shoes could come into the country and be delivered.

6 lutego 2023
Opinia niezależna
Oceniono na 2 z 5

Bilateral blisters from running shoes

Bilateral blisters from running shoes. Esthetically, I love the shoe but very uncomfortable.

22 lutego 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Jennifer,

Thank you for your review. We are sorry that our sneakers have caused you blisters.

Although they are sneakers, we do not advise to use them for running. But we do want to help in any way we can. From our records, we can see you purchased 4 pairs from us in two separate occasions. Can you send an e-mail to support@diverge-sneakers.com with more information on which sneaker caused you this problem? We would really like to help as we stand by the quality of our sneakers.

Thank you,

João



Oceniono na 5 z 5

Hi people were great in responding to…

Hi people were great in responding to me. There was the problem of the inscription that I asked for at the heel of the shoe not being done but I was told that next pair of shoes I shall get a discount.
I received my shoes but unfortunately the width of the shoes are too tight. I did send in my measurements .length and width, and re confirmed it a second time, . but the shoes taper at the top too quickly and cut off my outer toes pinching them slightly.. which make them difficult to wear. It is a real disappointment, as I think your shoes are great. I am not sure that one can buy shoes online.. I have to give my shoes away as I can’t wear them for a full day without the discomfort in my toes..

14 lutego 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Cathyanne,

Thank you for your review and apologies for the delay in our reply.

Have you tried to reach Customer Service again? We would like to try to help in any way we can.

Thank you,

João

Oceniono na 3 z 5

Love the design but...

Love the design, make and colour of my new trainers.They are well made and I have received some lovely compliments about them. The only disappointment is the insoles, they are not very comfortable, especially if you like to walk alot. I brought some insoles for them hopefully this should solve the issue.

23 stycznia 2023
Opinia niezależna
Logo Diverge Sneakers

Odpowiedź od Diverge Sneakers

Hi Frances,

Thank you so much for your review.

We are sorry that the insoles you have received did not have the adequate level of comfort. That is en element of our sneakers we are constantly concerned with and want to keep improving. Can you share with us at support@diverge-sneakers.com where the pain points were?

Thank you in advance,

João

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