Delicious food but let down by DPD delivery who left it at completely the wrong address, with the driver failing to take a photo. The customer service number in Birmingham went straight to an Indian c... Zobacz więcej
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We had Michel Roux's Weekend Hamper and wasn't disappointed. The big surprise was seeing a small sourdough loaf which tasted devine. All the instructions were clear and concise including how to cook... Zobacz więcej
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I have ordered a few times from Dishpatch. Food is consistently delicious, with easy to follow instructions. A great way to be able to prepare restaurant quality food in the comfort of your own home.... Zobacz więcej
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We have had several meals from Dishpatch before and enjoyed trying some new and old favourites from established chefs. All without the extensive time involved in preparing the depth of taste from e... Zobacz więcej
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Informacje dotyczące firmy
- Jedzenie z dostawą do domu
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- Dostarczanie produktów spożywczych
Napisane przez firmę
Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership
Dane kontaktowe
Zjednoczone Królestwo
- food@dishpatch.co.uk
- dishpatch.co.uk
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Superb menu and top quality food
Superb menu and top quality food. Could not fault anything from ordering to delivery and to the meal which was very special.
3 lipca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you so much Mark!
We do try our best to make the whole experience as easy as possible, from ordering to enjoying the menu (though we can't help with the washing up part)
So pleased that you've enjoyed it.
Best Wishes,
Team Dishpatch
Excellent idea
Excellent delivery
Good portion size very clear instructions
We had the butter chicken and everything about it was excellent.
Arrived on time well chilled in hot weather and made the evening easy and tasty!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
What a wonderful review to read Valerie, we're so happy that you've had such a great experience with us.
All the best,
Team Dishpatch
Highly recommended
I have been a regular purchaser of meals from Dishpatch for a few years now and have never been disappointed.
The range of choices available is excellent, with many offerings from the countries top chefs. Preparation at home is easy and the results always excellent.
4 lipca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you Tom and it's amazing to hear from customers who've been with us for a while now, so thank you so much for sharing your experience with us! We hope you continue to thoroughly enjoy the Dishpatch Experience.
All the best,
Team Dishpatch
Was not delivered
This review is just based on circumstances, but this is the second time a meal hasn’t arrived. This time it was cancelled due to the weather. Completely understandable, but this serves as a deterrent from ordering again and shows they are not to be relied upon for a special occasion which I would have thought completely undermines their business model. When the food does come it always rates 5* ++
17 czerwca 2026
Odpowiedź od Dishpatch
Hi Jos,
Thank you for your review and we're sorry to hear about the experience here. With regards to the cancellation due to the severe heat, it wasn't a decision that the team took lightly. As our CEO Nick mentioned, nothing like this has happened before in our 5 years of operation, though unfortunately our refrigeration had failed at the worst possible moment, effecting every customer this particular weekend. We fully appreciate this is far from the experience we wish to offer, though we take the health and safety of our customers extremely seriously and we stand by the decision made. Needless to say, extra measure and procedures have subsequently been put in place since.
If you ever have any concerns or issues at all, please do not hesitate to reach out to our support team as they're always more than happy to help clarify any issues.
Best Wishes,
Team Dishpatch
Cancelled
I was told on the Monday before delivery that due to a technical error my order had been cancelled
31 maja 2026
Odpowiedź od Dishpatch
Hi Andrew,
Thank you for your review and we're sorry to hear about this.
Taking a look at the email, we can confirm that there was a tech issue which had caused the issue here, though to clarify we did offer a redelivery of an alternative menu for you or a cancellation / full refund of your order for you. As we hadn't receive any response to this email directly with what would be best for you, we've gone ahead and issued you a full and immediate refund.
If you'd like to reach out to our support team via email, they'll be more than happy to help clarify any questions you may have.
Best Wishes,
Michael
Odpowiedź od Dishpatch
Thank you so much Elaine! We're so happy that you've enjoyed your experience with us and we hope to see you again sometime soon.
All the best,
Team Dishpatch
The prawns were lovely but the meat…
The prawns were lovely but the meat wasn’t amazing. Wouldn’t order it again.
3 czerwca 2026
Odpowiedź od Dishpatch
Hi Judith,
Thank you for leaving us a review of your menu though we're sorry to hear about this. We'll make sure this feedback gets passed over to the feedback team, so thank you so much for sharing this with us, though we do hope your next menu is much more enjoyable.
All the best,
Team Dishpatch
Taste sensation!
The Rick stein lobster pie meal was a taste sensation. Easy to prepare and very impressive. I would thoroughly recommend dispatch to anyone. It really is wonderful. Will be ordering again very soon.
3 czerwca 2026
Odpowiedź od Dishpatch
Thank you for your review Yvette and we'll look forward to your next order with anticipation and we hope you enjoy it just as much ( though hopefully more so)
All the best,
Team Dishpatch
Always really good!
Always really good!
Now our first choice for finish at home delivered meals.
Highly recommended.
2 czerwca 2026
Odpowiedź od Dishpatch
Thank you for your review David and to be your first choice is a huge compliment! Thank you so so much.
Best Wishes,
Team Dishpatch
Slightly disappointing meal for the…
Slightly disappointing meal for the price paid. We could have produced most of this ourselves.
The condition of the products recieved was not exemplary (broken crackers and pastry which was broken). Which again, for the price paid we would have expected a higher standard. Also, we were expecting much more flavour from the dishes.
3 czerwca 2026
Odpowiedź od Dishpatch
Thank you for your review Frances and we're sorry to hear that you've not had the best experience here. If you haven't already, please do reach out to our support team with some photos of the damage caused here as I'm sure they'll be more than happy to help!
Best Wishes,
Team Dishpatch
My husband and I really enjoyed our…
My husband and I really enjoyed our last DishPatch the Mediterranean Seafood Feast by Rick Stein. We always have the starters and puddings for one meal and the main course for another meal which works out very well for us. This menu did not disappoint, in fact it was much more impressive than we expected. Everything arrived so fresh and generous, the cooking was very easy to follow. It is always the best way to have restaurant experience when you just want to relax at home and there’s no time limit to deal with. And it always worked out that the cost was very fair and reasonable. I highly recommend it to everyone I know. Lena French
1 czerwca 2026
Odpowiedź od Dishpatch
What a wonderful review Lena, thank you so much. For our experience to exceed your expectations is such a big compliment and to be recommending us.. phenomenal, thank you so much.
Best Wishes,
Team Dishpatch
I would definitely use this service again for a special occasion.
The ingredients were ordered online and delivered, when requested, by courier and perfectly packaged. I chose Rick Stein's sole dish which was really tasty and so easy to prepare.
I would definitely use this service again for a special occasion.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you so much for your review J Archer!
It's always humbling when we hear from customers that they choose us for their special occasion, thank you so so much.
Best Wishes,
Team Dishpatch
Excellent
Excellent quality ingredients, easy to prepare, great flavours and generous portions. Such a great meal it really did feel like an at home restaurant experience
20 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you so much for your review Audrey and it's always a pleasure to be able to bring that little bit of restaurant experience to your home, so we're pleased to hear you enjoyed it.
Best Wishes,
Team Dishpatch
Odpowiedź od Dishpatch
Wonderful review Yvette! Thank you for taking the time to share your feedback, it's greatly appreciated.
Best Wishes,
Team Dishpatch
Excellent St John marinaded pork chop…
Excellent St John marinaded pork chop and sausages with lentil and good anchovy and roast tomatoe salad.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you for your review Robert! We're happy to hear that you enjoyed it.
All the best,
Team Dishpatch
Amazing food
Amazing food - good quality ingredients and easy to follow instructions.
And it feels like a treat as you didn’t have to shop for it!
31 maja 2026
Odpowiedź od Dishpatch
Thank you so much Jan and we're so pleased that you've enjoyed your experience with us. We hope to see you again sometime soon!
All the best,
Team Dishpatch
Highly recommended!
I have had about 8 Dishpatch menus now and they are always brilliant. They arrive on time, they are packed beautifully, the food quality superb, generous portions and the cooking instructions are simple and clear. Their communication is spot on. I’ve emailed them once or twice, just with queries and they respond quickly and with a personal touch. I really like the variety they offer and the chance to try menus from chefs we admire. I highly recommend!
20 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you so much for your amazing review Heather and we're always more than happy to help should any customers have any issues, though we're extra pleased to hear that you've thoroughly enjoyed your menus.
Best Wishes,
Team Dishpatch
Excellent Customer Service
I've used Dishpatch for 2 years now and generally have loved the menus. They are also very good at customer service. This was second time I'd ordered the FUSAO box - on this occasion although everything else was as it should be (and the tomato salad is outstanding) the steak was very tough. Not something the staff at Dishpatch could have identified or dealt with. As soon as I raised a complaint they dealt with it swiftly, courteously and satisfactorily within hours. Five stars for the customer service.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Thank you for your review Hypercat and our support team is always more than happy to help however we can, so thank you so much for your kind review.
All the best,
Team Dishpatch
Odpowiedź od Dishpatch
Thank you so much Russell, we're so glad to hear that you enjoyed it.
Best Wishes,
Team Dishpatch
Closing account - food excellent - delivery, coldness and response really poor
Food and menus were very good on the 3 occasions I’ve ordered
Delivery was appalling on the last 2 - not until 5pm on the Saturday and then only just about cool to the touch. So the weekend hamper planned for lunch couldn’t be on the Saturday.
Their excuse on the delivery was that it’s clear in their terms it can be up to 10pm - but I had an option to pay more for a before 2pm option, also clear. I don’t agree with clarity on either and am not impressed with their lack of mention of the courier to be used. Others give you the option to choose a d I will always go for APC as their cold deliveries actually are.
Coolness was more worrying and just on the edge of not risking it. I did and it was very nice - would probably have been excellent if fresher and colder.
So that experience and their floppy response - however detailed - has been a really poor experience and I’ll close my account.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Dishpatch
Hi There,
Thank you for leaving us your review and we're glad to hear that you've enjoyed your menu.
With this being said, we do clearly state on our website that deliveries can arrive between 8am - 10pm on the day of delivery. We also mention this in our FAQ pages for any customers should they wish to read along with the courrier who delivers our menus. In addition to this, as mentioned we do also give the option at the checkout stage for customers to purchase a pre 2pm delivery slot, so that should they be planning their menu for a specific time mid afternoon or evening, this option is available.
Best,
Team Dishpatch
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