Dancover Recenzje 74

Vi klagede d. 13/5-24 over 2 pavilloner som er syet virkeligt dårligt 2-3 sortering 4 ben som er helt skæve. Har stadig ikke modtaget nye dele. Så er misundelig på naboen som har købt pavillon i Jysk uden fejl.
Virkelig dårlig stil af Dancover vi har selvfølgelig rykket flere gange.
Køber ALDRIG Dancover mere. Virkelig en skidt oplevelse.

Simpelthen den dårligste kundeservice EVER..!!! 😡😡
Mangler 2 reservedele til min markise.. og kan msn komme igennem på telefon eller mail NEJ..!! Og nu er returretten jo udløbet 14 dage, så det er så åbentbart deres måde at drive forretning på.!!! FØJ

Kan slet ikke anbefales herfra..

Dancover i Danmark
Er helt håbløse de snyder og umuligt komme i kontakt med
Nå de så endelig tar tlf smider de på igen
Hvis der er reklamation
Dårlig produkter og endnu dårligere folk
Der varetage den såkaldte kundeservice

Kan ikke anbefales

Os kostede det 6500 kr lige ud i luften

Köpte en paviljong (Osiris ARTIKELNUMMER: PA20068 ) och med tanke på priset så tycker man att det ska hålla för en blåsig dag. Helt värdelöst. Hakarna går sönder som håller fast taket, tyget spricker, hela paviljongen är ranglig trots att den är väl förankrad i altanen. När vi kontaktade kundservice första gången när vi precis packat upp det och ser en skada på den lilla takbiten som sitter i mitten av paviljongen. ( vägrar dom tro på oss och vi får alltså ingen ersättning eller reservdel och enbart otrevliga i sitt bemötande) så när vi bara ett par månader efter inköpet har i stort sett ett tak som är sprucket på hela långsidan så tröttnade vi. Men nej då får man ingen ersättning heller. Vi har försökt att laga själva men blir inte bra och idag sprack andra sidan :/ och att köpa nytt tak hos dem som reservdel är snordyrt. Och med tanke på kvalitet så är det ett stort NEJ på att köpa det. Nej en totalt värdelöst paviljong och kundservice! Paviljonger som kostar hälften så mycket på typ Rusta och Mio är BETYDLIGT stabilare och mer hållbara! Vi har mycket skral ekonomi och hade sparat ihop länge till något vi trodde skulle hålla betydligt längre än det gjorde. Riktigt uselt!

Jeg købte for ca 2 år siden et redskabsskur i metal hos firmaet. Materialet er ca 1 mm tyndt og holder ikke til en lille slag. Bulen kan ikke rettes ud igen. De 4 ruller dørene skulle hænge i brækkede af da vi monterede dem. Ringede til firmaet. Det kunne de ikke tage sig af. Så lad være at købe skure hos firmaet. Det er tyndt som et barberblad.

Dancover ( Dancover.co.uk )

We purchased two of their Marquee’s ( FT135939 ) which were not cheap £1395.00 +vat each. With carriage the total bill was £3,718.07 on 11/05/23.
We only used one of them – which collapsed 1st time it was used ( poles broke ). They are just not fit for purpose. We were unable to agree to return them, as they were arguing about refunding and it cost £500.00 to return them with no assurance they will refund us. So we had no choice but to take them to court ( small claims ).

But this UK registered firm ( 10148014 ) with a UK VAT registered No GB894563180, who’s HQ’s are in Cambridgeshire. Have tried everything to stop having to go to court.

Initial the court said it was covered under UK law, but have been convinced by the Dancover’s lawyer on 22/04/24 that it should be under “Parish Law”. That’s right you heard correct - 18th century, “Parish law”.
We challenged the court decision and pointed out that Local Government Act of 1972 abolished all “Parish Law”.

The court then on 06/06/24 changed the decision to now be under “Danish Law”, as that’s where they hold stock, but it doesn’t say on any website that they only abide by Danish Law – “So buyers be ware”

We have appealed the decision as advised by the C.A.B. who have also passed the case to “Trading Standards” who are looking into it.

They both feel as we do that this is not how a UK registered firm should behave.

So if this company wants to be in the 18th century – then lets consign them to it. There are better companies and products than theirs. See all the other negative reviews on here.

So unless you live in Denmark – “Don’t buy off this company” been warned.

Bonjour;
Je suis toujours à la recherche de mon colis ,j'ai bien bien eu votre réponse à ma demande.
Mais je suis désolé mais je n'ai pas été contacter ni par téléphone ni par Email .
Quand je vais sur suivre mon colis je vois qu'il est toujours en transit il n'est jamais arriver à Andernos .
Que dois-je faire ???

Levererade trasig möbel till mig och vägrar nu ge mig återbetalning. Kundtjänst ljuger eller undviker svara. Kommer upprätta polisanmälan

Köpte ett förråd från dem förra sommaren. Köpte ocså extra snöreglar då det kan komma lite mer snö vissa vintrar i Stockholm.
Efter första vintern blev förrådet totalförstört. Taket höll inte och reglarna knäktes så hela taket rasade in. Totalt värdelöst.

DO NOT USE THIS SCAM COMPANY

Orangery arrived promptly in the UK. Subsequent delays due to UK courier.
This is the only good part.
Unpacked the frame for the orangery and checked all items off against the parts list in the instructions. 1.Numerous parts mislabeled which created a great deal of confusion. Parts with the numbers 6 & 9 mixed up, or 6's labelled as 9's & visa versa.
2. Frame parts packaged together with no number ID's on them. Very frustrating, we were EVENTUALLY able to figure these out as the build progressed.
3. As the frame was going up it became apparent that Dancover's quality assurance is absolutely non-existent. Numerous vertical and horizontal parts without pre-drilled holes to allow fitting of further frame parts. This left us with two choices - initiate a claim against them which would have led to weeks of delays or simply re-engineer the frame by drilling out where needed. We opted for the second choice. Whilst accurate measuring was done with a set square it still led to unsightly scars on the frame and removal of the protective finish. There were also several captive threaded fittings missing which meant we had to go out and purchase additional nuts and bolts.
3. Machine cut edges on the aluminum extruded frame were not filed down leaving very sharp jagged edges. Had we not been wearing work gloves, these would have caused injury without doubt. More time wasted having to go get new nuts and bolts & time spent filing down the edges.
4. Factory fitted angle brackets and door hinges all had to be modified. Brackets did not have all of the pre-drilled holes to allow for fixings. Door hinges had massively oversized rivets holding them in place. This meant that the glass panels would not slide down behind them. We had to drill these out. Again we had to go out, find smaller rivets and carry out this modification ourselves.
5. Eventually we managed to get to a place where the glass was to be fitted to parts of the orangery. Upon opening the box containing the glass parts we were welcomed with thousands of tiny shards of glass. Upon checking off the intact panes of glass against the parts list we eventually discovered that we were now missing 5 individual panes of glass. The glass was not well packaged at all. Simply placed in a wooden crate with the thinnest of (approx 1mm) foam inserts placed between the panes randomly and about every 8-9 panes. Very very poor.
6. Some of the glass panes do not even fit the frame. Particularly some triangle shaped sections which are at high level towards the 3 roof apexes. Whilst they do actually sit in the frame, on the long length ( think hypotenuse) there is an approx 2" gap. Now bare in mind that there are approx 6 of these all with 2" gaps. This renders any thermal effects of having an orangery redundant as hot air rises and will simply leave the enclosure.
7. The instructions seem to have been generated on a CAD program by a dyslexic cat. Very poor quality. It's only the fact that i am a mechanical engineer and deal with these sort of things daily that allowed me to progress to where we are today.
8. Customer service - or lack of it!!!!!!!!!!!!. As we were building over the weekend i had to wait until the Monday to start a case with Dancover customer service. Initially this was done online via their chat tool. Incredibly ineffective. The representative was rude, dismissive and just not helpful. Taking no time or effort to try to understand the issue. Eventually after being passed through departments I had to then go through all of the specific details again only to be told after some time ( and waiting for any form of response) that I had to email them!
9. Emailing their customer services - initial automated response was in essence "we will have a solution for you within 24 hours of receiving the complaint/issue". Now, it can't be just me who'd think "ok, great. In 24 hours i'll have the replacement glass shipped out". Nope. 5 days later and despite numerous emails sent out by myself, often with no reply I am still waiting for a resolution.
10. It gets better - the morning after I made Dancover aware of ALL OF THE ISSUES they decide to remove our item from their website and stated to me (when they eventually replied) that they no longer stock this item. Coincidence? Perhaps. But I can not help but think that the issues with this particular product were known in advance and perhaps our purchase was the final nail in the coffin for them in regard to this orangery.
11. I suggested to them that I am happy to source the replacement glass myself to the same technical specifications as supplied - 4mm toughened glass and passed on the cost quoted to me, and I also asked for a small amount of compensation to cover the cost of the additional costs of the fixings. STILL NO RESPONSE!

STAY CLEAR OF THEM!

I dag er leveret orangeri fra Dancover som vi har ventet over 1 mdr. på. Danske fragtmænd leverer varen, og alle glas er gået i stykker og pulveriseret, så vi ikke kan flytte varen, som er placeret på vejen og spærrer.
Man kan ikke ringe til Dancovers reklamationsafdeling ! Så nu spærres vejen af ødelagte glas!!!!

Under UK consumer protection law Dancover must pay reasonable return shipping costs if the product they supply is faulty (e.g. scratched) or not fit for purpose. It does not matter what Dancover's terms and conditions say - they cannot contract out of this law.

My credit card company upheld my complaint when Dancover refused to pay for the return shipping costs and only offered replacement parts (which they then didn't send).

Appalling, aggressive customer service, followed by no engagement at all. The behavior of this company needs to be notified to the relevant consumer protection bodies in Denmark and the UK, particularly in light of the number of complaints on this site.

Marvis a été d'une grande utilité dans nos conversations et échanges, nous avons trouvé notre bonheur !Elle est de très bons conseils

Sorry to say I was stupid enough to purchase a folding car cover with out reading other reports about Dan-cover my complaints are with after sales service. I was sent 4 Boxes 2 were a right and a left side of the folding garage! But I was sent 2 Left hand sides so they will not interconnect as both are male connections. There were bolts missing and the door springs were bent and donot fit on the plate 😡I found there customer service shocking and some times Rude. I am an engineer a now have a purchase that I have had for 2 months and can not assemble and have asked written. Telephoned emailed taken photographs and written reports that are totally ignored and have now put it in the hands to make a claim against the company.. their product was a total waste of money on my time how much suggest not to order from this company who advertise on Facebook I like the advert and was willing to give it a go. I am no annoyed and angry that it simply takes someone with some common sense to send me the right hand side which is missing. If you deal with them you’ll find they do not help. They not prepared to put right their mistakes and leave you with a product that says no use to you. Sadly my words to the directors and Chairman, you should be ashamed of yourself you’ve let down so many people I am an honest and Fairman and I’ve been treated badly. Do not buy from this company. You will regret it. Rob Frost 28/01/ 2024 I will be taking action against you, which will cost you far more than replacing the few parts that you sent by mistake 🙈

Köpte ett METALLGARAGE 3,8X4,2X2,32M PROSHED®, ANTRACIT i somras.
Det är ett riktigt leksaks garage! Håller inte för någon vind, portarna lossnar från de små metallskenorna som ska hålla uppe dem. Hur man kan sälja det som ett garage förstår jag inte!

Virkelig dårlig pavillion, stropperne i taget var ikke syet ordentlig, hvilket medfører at teltdugen flyver af ved den mindste vind. Desuden så beskadiger dette flere rør i stellet som dancover ikke vil erstatte, Eler høre tale om kunne ske. Så jeg står med en dynge skrammel som ikke kan bruges til nogen ting. Pavillionen havde kun været oppe i 3 uger. Desuden har jeg spurgt ind til det rust der er kommet på rørene, men har stadig dags dato ikke fået noget svar. Anders Østergaard som åbenbart står for reklamationerne afviser på det groveste alt. Incl. manglende dokumentation i form af billeder, hvilket jeg gentagne gange har sendt pr. mail til reklamations afdelingen, Yderst ringe service, yderst ringe produkter, bestemt ikke at anbefale til nogen, lad værre med at handle der, så bliver i ikke skuffet. det er det rene kineser bras man kan finde. selv Harald Nyborg og Jem og fix er bedre, det siger ikke så lidt.

Köpte en presenning 10x14 m
Som höll i knappt 2 veckor därefter gick den sönder längs en skarv som jag anser var ett fabrikationsfel, annars skulle den inte gå i sönder på det sättet. Otroligt dåligt hanterande på reklamationsavdelningen. som skyller på mig och att det blåste. Så köp aldrig presenning av Dancover för dom kan man inte använda utomhus!! Mycket svag hur man hanterar sina kunder! Kommer aldrig mer att handla från Dancover, dom säljer dålig kvalitet och tar inget ansvar för sina produkter. Vill bara kränga på en nytt skräp. Varning!! Handla inte av detta oseriösa företaget!! Tack vet jag Press & Son AB, bra kvalitet, inga problem vid ev. reklamationer, snabba och vänligt bemötande.

I purchased a Livestock shelter from Dancover erected correctly in a field where it was to be home for my horse and donkey. They managed to wreck it in around 6 months. I suggested to Dancover that as a livestock shelter it was unfit for purpose, they more or less blamed me for all it's faults and generously offered me 20 percent of all parts which had perished. Clearly I declined. Dancover have their own agenda when it comes to customer care which appears to be almost nil. There is so much more to this tale but I wont bore you. Let Buyer Beware be your watchwords.

Har købt en dejlig havepavillon sidste år, men der er desværre opstået nogle revner i taget. Tog et billede sendte det til firmaet. 2 og jeg skriver to dage efter modtog jeg et helt nyt tag. Bedre og hurtigere servive findes bare ikke

Varning för väldigt inkompetent organisation!

Har köpt ytterligare ett tält i samma serie som det jag redan har.
När leveransen kom så kollade jag alla artikelnummer.
(det är mycket viktigt att göra det när man handlar av Dancover eftersom dom ofta skickar fel)
Denna gången stämde artikelnumren, men när jag packar upp taket till tältet så är det fel mått på det, trots att artikelnumret stämde med 4x4m som jag beställt.
Nu en vecka efter min reklamation så har dom fortfarande inte skickat rätt tak till mig.
Kontakten på Dancover han är väldigt dryg och har en vilja att lägga över ansvar på mig som kund.
Att jag inte lämnat korrekt info i ärendet t.e.x. skyller han på hela tiden.
Då har jag ändå skickat in bilder på artikelnummer och felaktig vara i reklamationen redan från början.
Dessutom har han en förmåga att inte lyssna på vad kunden säger.
Otroligt inkompetent och arrogant person som har helt fel jobb.

Kan tillägga att när jag 2020 köpte mitt 8x4m tält, så blev det också fel.
Då kom tak och väggar i olika färger.
Så på två större beställningar så har båda blivit fel.
Och, det är mycket jobb för dig som kund att rätta till det.

Så, kolla upp möjligheten att köpa från någon annan leverantör!
Jag har handlat av Dancover för sista gången...