Costco OnlineRecenzje 

Most arrogant people ever, absolutely diabolical, rude and obnoxious staff. Everything is to much for the staff to help, pure attitude from everyone we encountered through our visit, we where happy and bubbly all the way through our experience but that’s all it was an abrupt experience.

Costco resolution team is very bad.
I bought a hot top for $7460 and it is not working,
the resolution team has been giving me the run around for a month and no solution,
just wasting my time on the phone and always uses ( unfortunately can’t ).. a person called Lynn O

Bought a bed from Costco online guys delivered it but damaged furniture in process now 2 weeks of trying to get d Costco to do something about it they are a joke to get hold of on phone bad bad bad service

Costco online in the uk is absolutely awful.. I bought a barbecue online last year and had awful service with a damaged lid to the barbecue… over the last month I have purchased two items, total is over £2000 that were delivered. The table base had a broken bracket which made it unusable and three weeks later I’m still waiting for them to contact me with a solution. This is absolutely disgusting even after I’ve chased and chased,They obviously have massive issues and need a big shake up with management to sort out what issues they have online…very very poor service…. And I still have no resolution to the broken table base yet.

If I could give lower, I would. Delivered by third-party group, stated they would install but then said they did not have the items. Made it harder by not delivering any of the screws, washers, etc., that came with the furniture. Taken almost a week of back and forth just to get the replacement pieces, and Costco willingly ignores you and your issue if you do not follow-up constantly. Only offered a small refund of the purchase price. Will never use Costco delivery again.

Bought two items online and both have had issues. They have been an absolute nightmare to deal with. One was a 2K shed which is still not sorted a year later, the other an electrical item.

Avoid!

The online is horrible and full of glitches, they are losing money big time. I spent 2 days and well over an hour trying to buy a big tv, even got customer service on the phone who were baffled why it didn’t work. While the put me on hold I went to Walmart ionline and bought the tv is 1 minute for cheaper too, delivered in 2 days compared to Costco’s 12 day estimate. Time to switch my Costco stock for Walmart

I ordered 2 Dyson Ball from Costco Online, while I was ordering the product, price was £124.98. I received order confirmation and after couple of hours I received another email about cancellation. It is below.

"We regret to inform you that due to a pricing error, we are unable to fulfil your order for the Dyson Ball. Please be assured other items will be delivered as requested if this was part of a larger order.

In addition, please accept the following £10 online voucher to use on your next online order. Voucher valid until 28/02/2025."

When I asked why my order was cancelled, their customer service answered that there is no stock. It is ridiculous.

I ordered Garden Furniture from Costco on the 21st July. The delivery company sent a message on the 22nd July to say they will aim to deliver within 7 business days. I then received a message on 31st July to say that the delivery slot was still in the planning stage and they would be in touch asap to finalise the delivery. It is now the 6th August and I have had no further contact from them. Both the contact numbers given on the website (Kinetic) are inactive. I have contacted Costco customer service twice in regards to this delivery and all they do is chase it up by emailing Kinetics. I have never had so much trouble with a delivery and now wish I had given my business to the local garden centre.

Ordered a sofa... would be contacted within 4 working days and delivery would be within 10 working days. The delivery address is a holiday let 300 miles away so I have to be there... have called and called explaining the problem. They finally offered me a delivery date, knowing that I couldn't be there... no other dates offered. The postcode isn't on one of their exception postcodes but I have been told that they will let me know when the courier is coming in my direction. I have the most expensive Costco account ... what for, as they are putting customers behind their workers for convenience. Absolutely diabolical service - also usual having to wait 2 days to get a reply as they alledgedly can't call the courier. I would go out of business if I offered this level of service and lets face it, Costco membership is for business owners...

I don’t happy with the delivery. I bought the refrigerator on Saturday July 27th. and told costco that my house is townhouse and small, asked if they could help me move the refrigerator into my house? They said ok. And according to the schedule it would be shipped on thursday. But on Thursday, they came and said my house was having difficulty moving, needed more people to help, and they left. Until now i have not received a call on the exact day i will receive the refrigerator. I dont happy with that.

This morning went to COSTCO in Selma TX. They definitely do not care about their customers. Everytime we go to check out it is chaos. Most people wait there turn in line; however there are those who always want to cut in line. I spoke to the cashiers that checked me out and they said we don't care. They said customers can go to any line and cut in where ever they want. A COSTCO employee use to direct people to the lines. I haven't seen this for several months. Customer support is very poor.

I recently purchased a dishwasher when the delivery company was delivering. They dragged a metal pump truck over my brand-new by Photos scratch in the metal plastic and damaging the rubber. I’ve repeatedly tried to contact Costco online in an endless queue. I get offered a callback I’ve done this several times the callback never comes.

Ordered a tv on the 17th July 2024 still no delivery slot booked on 26th July even though i have rang and used chat line every day for a week, It takes 48 working to get a response from a manager. But even the manager can not get a delivery slot. They have a supply problem getting deliveries out. I waited 1 hr and 40 mins to get through on chat. To be told wait and see what happens. but Costco are still taking new orders?

Ordered an LG tv and got confirmation that they aim to deliver within 7 business days. Payment was taken immediately. A week later I received an email asking me to follow a link to Kinetics, their delivery service, to agree a delivery date. The link advised me that the link is not currently active. Eventually got the link but they could not trace the order. Called Costco customer services. They have no way to contact Kinetics by phone and I would be contacted within 2 days. This is a very poor service so if you want a delivery go to another company.

Soon after submitting above review I was contacted with a delivery date, is this a coincidence, only one day later than the 7 day promise, so hopefully all will be resolved. My experience of buying in Costco stores has always been good so hopefully their online service will improve and match it.

Ordered a 55 Hisense TV at what seemed a good price. The 2-3 day delivery turned into 2 weeks. No reason given. Then they delivered the wrong TV model. Lesser spec than the one I ordered but at about the same price. Phoned customer services, very apologetic and said they could organise a return. At this point I said I would keep the TV they supplied as the costs were pretty much what I paid them. I was told it would take up to 48 hours for them to give me a yes or no as to whether I could do this. I asked to talk to someone more senior. I was promised a call back in up to 48 hours.
I don't usually leave reviews, but this is the worst service I have every come across. I will never use them online again.

Got a replacement mower and they mistakenly refunded me and then I couldn't pay for it because the online account wouldn't let me. Went in and contacted the service mananger. She said they couldn't do it instore contacted online waited over forty minutes when they said it would be a ten minute wait. They couldn't figure it out either. Stood in their ridiculous line to find my membership had been put on hold so they couldn't do anything. Online again ridiculous wait-still nothing done. If it was Amazon it would have taken me three minutes. Never will use their online service again.

Appalling customer service, no contact for 5 days and then Kinetic sends a booking link, can only pick Wednesdays but fine, booked it. Have cancelled by text today when delivery is due tomorrow (Wednesday) and no deliveries for the rest of this week. Kinetic Logistics has no phone support and when I called Costco Online as I am their customer, they said they can contact them and get back to me in a few days because they have no phone link to them either (surely you should be able to contact your sole delivery company, common sense business practice no?). When I asked for it to be delivered by a different haulier (i work in logistics, its the standard thing to do if your haulier has issues) they said they only work with them, so 9 days after placing my £600 order, I still have no tracking details, no idea of when I will receive my product and no way of finding out more. Should have checked the reviews, but certainly will not repeat the same mistake and I hope you see this before you do too! Gutted as this was a present for my mum's birthday and the only useless information your customer service rep could offer was it wouldn't be here before then, another week away and 3 weeks after I ordered... great job.

Terrible experience. I wasn’t able to go shopping myself due to long working hours and send my son to shop for me . Gave him my drivers license and my debit card. They didn’t allow him to shop for me even though we share the same address and last name. Never going back

I’m very disappointed with our Costco log cabin Melbury £4K…
I’m very disappointed with Forest Gardens who supplied it
The build quality on the cabin is good however the quality of the hinges are terrible . I have sent photos , taken measurements explained the misalignment in the 2 doors which won’t shut properly BUT this company isn’t helping - they insist it’s hinge adjustments to fix the problem on 1/2 inch variation ! They won’t send any one to help us . So in total despair with them and Costco who choose to do nothing either they can read this instead !!!
I wouldn’t recommend this company and I wouldn’t buy through Costco again this high value item £4K. The doors don’t shut, the draft in the winter is going to be terrible