They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First class service and I liked the way they checked the order for final confirmation before manufacturing. Arrived quicker than expected and the product is of very good quality
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Zobacz więcej
Reakcja na opinię
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Dane kontaktowe
Unit 1C, Guardian Road, NR5 8PF, Norwich, Zjednoczone Królestwo
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Doskonała
268 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic Quality Mattress
I had a bed base built and no standard mattress would fit. I came across this brand and ordered what size and thickness I required. I got a lead time of 7th August which was a wait, but understand these things are made to order. They delivered on the 7th August by Fed Ex. The only criticism is it was just left on the doorstep and it should have been signed for delivery. You may want to check that out with FedEx. Highly recommend this company for a custom mattress
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Alison,
Thank you for taking the time to leave us a review!
We're delighted to hear that we were able to create a mattress to the exact size and thickness you needed for your bespoke bed base, and that it arrived on the expected date. We really appreciate your understanding regarding the lead time, as each custom mattress is individually made to order.
We're very sorry to hear that the mattress was left on your doorstep. We don't currently use FedEx as one of our couriers, so we're unsure why they may have been referenced, but we completely understand your concerns regarding the way the delivery was left and apologise for this.
Most importantly, we're thrilled that you're happy with your custom mattress and would recommend us.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hello Ellie,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you found the ordering process easy and, most importantly, that you're finding your new mattress really comfortable!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service!
Helpful on phone. Mattress topper has made all the difference. Arrived within 2 weeks & just as described! Excellent service!
28 lipca 2026
Odpowiedź od Custom Mattress
Hello Helen,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that our team was helpful over the phone and, most importantly, that your new mattress topper has made such a difference to your comfort. It's also great to know it arrived promptly and was exactly as described.
If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Great communication
Great communication, prompt service and good quality product. Will definitely use again.
2 czerwca 2026
Odpowiedź od Custom Mattress
Hi Robyn,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with our communication, service and the quality of your product. It's especially lovely to know that you would choose to use us again in the future.
Thank you for choosing Custom-Mattress. We really appreciate your support and look forward to helping you again!
Best regards,
Custom-Mattress
Straight forward process
Straight forward process although measurements checked a few times which is fine to get it right. Good coms.
Tried the mattress for long weekend break in our MH and very pleased. Just what we needed.
23 lipca 2026
Odpowiedź od Custom Mattress
Hello Nikki,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you found the process straightforward and appreciated us double-checking the measurements, we always want to make sure everything is just right before your mattress goes into production.
It's fantastic to hear that you've now tested it out on a long weekend in your motorhome and that it's exactly what you needed!
Thank you for choosing Custom-Mattress. We really appreciate your support and wish you many more comfortable adventures ahead!
Best regards,
Custom-Mattress
perfect fit as ordered
perfect fit as ordered, nice that you double checked size before manufacture.
17 lipca 2026
Odpowiedź od Custom Mattress
Hi Marty,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattress is a perfect fit. We always like to double-check measurements before manufacture to make sure everything is just right, so it's great to know you appreciated this extra step.
Thank you for choosing Custom-Mattress. We really appreciate your support and hope you enjoy many comfortable nights ahead!
Best regards,
Custom-Mattress
Mattress perfect fit done to exact…
Mattress perfect fit done to exact measurements, very very happy with it, great company!
30 lipca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that your custom mattress was made exactly to your measurements and fits perfectly. Knowing you're so happy with the finished result means a great deal to our whole team.
Thank you for choosing Custom-Mattress and for your lovely feedback. We hope you enjoy many comfortable nights on your new mattress!
Best regards,
Custom-Mattress
From the simple ordering online of my…
From the simple ordering online of my custom order
and the very prompt comformation of my order I was very happy.
I ordered our topper to go on top of our camper bed/seating cushions.
It made a world of difference, we opted for the cool version and glad we did in this hot weather.
Our topper arrived promptly and was a perfect fit.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Rob,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the ordering process simple and that you were kept updated every step of the way. It's wonderful to know your bespoke mattress topper arrived promptly, fitted perfectly, and has made such a difference to your comfort.
We're especially pleased to hear that you chose our Cool Foam option and that it's helping you stay comfortable during the recent hot weather!
We really appreciate your support and if you need anything in the future then please do not hesitate to contact us.
Best regards,
Custom-Mattress
Easy to order and kept up to date with…
Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would use again.
17 lipca 2026
Odpowiedź od Custom Mattress
Hi Carole,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the ordering process straightforward and that our updates kept you informed every step of the way. It's fantastic to know that your bespoke caravan mattress topper arrived on time, fitted perfectly, and was exactly as described.
Your kind words mean a great deal to our team. Thank you for choosing Custom-Mattress, and we're so pleased that you'd use us again. We look forward to helping you with any future projects!
Best regards,
Custom-Mattress
Excellent communication and a good…
Excellent communication and a good price with prompt delivery.
17 lipca 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with our communication, found your purchase to be great value for money, and that your mattress arrived promptly. Providing excellent service from start to finish is always our goal, so it's wonderful to know we met your expectations.
Thank you for choosing Custom-Mattress, we really appreciate your support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Delivered in 14 days excellent quality…
Delivered in 14 days excellent quality very pleased thank you
15 lipca 2026
Odpowiedź od Custom Mattress
Hi George,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your new mattress and that it was delivered within the expected timeframe.
Thank you for choosing Custom-Mattress. We really appreciate your support and hope you enjoy many comfortable nights ahead!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Caravan double bed topper.
It was great to be able to telephone this company and talk to a human being and not have to have a conversation with a robot. To be able to get advice and guidance about the product was excellent. I was able to complete the order on line, as is required, with confidence that I was ordering just what I wanted. The whole process was very easy and straightforward, especially knowing that there was someone available on the phone if I needed them.
As for the mattress topper that I ordered, 7.5 cm thick. Considering that it was made to order, it arrived well before the estimated delivery date and was vacuum packed and very well packed in a box. It’s so comfortable, and no aches and pains in the morning. A complete joy to sleep on. Would I recommend this company…..you bet I would. Okay, there are cheaper toppers on the market but always remember, you get what you pay for. If I ever need another topper or even a new mattress for my caravan this company will certainly get the order.
6 lipca 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from your very first phone call through to receiving your custom mattress topper. We firmly believe that being able to speak to a real person for advice and guidance makes all the difference, so it's fantastic to know you found our team helpful and that you felt confident placing your order.
It's also great to hear that your topper arrived ahead of schedule and that you're so pleased with the comfort. Knowing it's helped you wake up free from aches and pains is exactly what we strive for, and comments like yours mean so much to our whole team.
Thank you for your kind recommendation and for recognising the quality of our products. We truly appreciate your support and look forward to helping you again should you ever need another topper or a custom mattress for your caravan in the future.
Best regards,
Custom-Mattress
Well done and keep it up
As expected, I measured twice so the measurement was accurate and the mattress fits perfectly
6 lipca 2026
Odpowiedź od Custom Mattress
Hello Michael,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattress fits perfectly and that the measuring process paid off. We always encourage customers to double-check their measurements, so it's wonderful to know everything turned out exactly as expected.
If you need anything else in the future please do get in touch!
Best regards,
Custom-Mattress
Would recommend, very good
Great company! The mattress is exactly what I needed! Dropped them an email as my shape wasn’t quite the same as the options online and they responded very quickly and helped with the shape I needed
1 lipca 2026
Odpowiedź od Custom Mattress
Hello Hannah,
Thank you for taking the time to leave us a review.
We're delighted to hear that your custom mattress is exactly what you needed. As every project is unique, we're always happy to help with bespoke shapes and measurements, so it's great to know our team was able to respond quickly and assist you in finding the perfect solution.
Thank you for choosing Custom-Mattress and for taking the time to recommend us. We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Best regards,
Custom-Mattress
Brilliant service from start to finish
Fabulous company everything was brilliant from ordering to receiving
The mattress. Would definitely recommend
30 czerwca 2026
Odpowiedź od Custom Mattress
Hi Reuben,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had such a positive experience from start to finish and that everything went smoothly from placing your order through to receiving your mattress.
Thank you for your kind recommendation and for choosing Custom-Mattress. We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Best regards,
Custom-Mattress
From the start this was a positive…
From the start this was a positive experience, measurements taken and shared with the team online.
They came back to me to double check and then started production of the mattress.
It arrived a few days earlier than expected and is absolutely fantastic quality!
Thank you to Katie who kept me updated throughout, I only wish I'd had one made a couple of years ago, I may have had better sleeps on the motorhome!
Excellent service, excellent communication, excellent quality product and highly recommended.
7 lipca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Del,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from start to finish.
It's great to know that our team were able to review your measurements, confirm everything before production, and keep you updated throughout the process. We're also pleased that your mattress arrived earlier than expected and that you're so happy with the quality.
Katie will be thrilled to hear your kind comments, and we'll be sure to pass them on to her. We especially love hearing that you only wish you'd ordered your motorhome mattress sooner - that's wonderful feedback for the whole team!
Thank you for choosing Custom-Mattress and for taking the time to leave such a thoughtful review. We truly appreciate your recommendation and hope you enjoy many comfortable nights on your future motorhome adventures.
Best regards,
Custom-Mattress
Fathers special caravan mattress
I ordered my mattress for my father the team made the mattress to size for my caravan bunk bed
Katie was amazing at keeping me up to date on progress and the delivery of my Mattress
Many thx to the team and especially to Katie thank you so much
25 czerwca 2026
Odpowiedź od Custom Mattress
Hi Miranda,
Thank you for taking the time to leave us a review!
We're delighted to hear that your father's custom caravan mattress was made to the perfect size and that you were pleased with both the product and the service you received.
It means a great deal to hear that Katie kept you updated throughout the process and made everything as smooth as possible. We'll be sure to pass your kind comments on to her and the rest of the team.
Thank you for choosing Custom-Mattress. We truly appreciate your support and hope your father enjoys many comfortable nights on his new mattress!
Best regards,
Custom-Mattress
Brilliant company
Found this company who do mattresses to fit, they had great reviews,
it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sent them in on a diagram. The mattress fits perfectly and is so comfortable and cool (even in the very hot heat) best sleep ever in the mh since we bought it)
It didn’t take long for the mattress to arrive and we were kept in the loop about delivery. Would highly recommend and they do any shape size mattresses
3 czerwca 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We’re absolutely delighted to hear that your custom mattress fits your motorhome perfectly and that you’ve found it so comfortable and cool, even during the recent hot weather!
It’s great to know that you found the measuring and ordering process straightforward, that you were kept updated throughout, and that your mattress arrived promptly. Hearing that you’ve had your best sleep in the motorhome since buying it is fantastic feedback for our team.
Thank you very much for choosing us and for your kind recommendation. We really appreciate your support and hope you enjoy many more comfortable trips away!
Best regards,
Custom-Mattress
Love the thickness of the mattress
Love the thickness of the mattress. It sprang up as soon as we enrolled it. Will be testing it out in 2 weekends time. Looking forward to it.
25 czerwca 2026
Odpowiedź od Custom Mattress
Hello Tracey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the thickness of your new mattress and that it expanded so quickly after unrolling. We hope it provides you with a fantastic night's sleep for you!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great quality mattress toppers
Great quality mattress toppers. Customer service very good.
Delivery not so good
3 czerwca 2026
Odpowiedź od Custom Mattress
Hi Anita,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your mattress toppers and that you had a positive experience with our customer service.
We're very sorry for any inconvenience caused by the delivery experience. We understand how frustrating this must have been, and we're pleased we were able to offer a £25 goodwill gesture to apologise for the inconvenience caused.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.