The advisor who helped me with our order and post sales was brilliant. I think her name was Kate? The product is great too so I have only dropped a star because there seemed to be a delay between n... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
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Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Zobacz więcej
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Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Dane kontaktowe
Unit 1C, Guardian Road, NR5 8PF, Norwich, Zjednoczone Królestwo
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Doskonała
270 recenzji
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Really pleased with the mattress for…
Really pleased with the mattress for our campervan - fits a treat. Lovely and comfy and folds as we asked. Professionally made.
7 maja 2026
Odpowiedź od Custom Mattress
Hi Pam,
Thank you for taking the time to leave us a review!
We're delighted to hear that your campervan mattress fits perfectly, folds exactly as requested, and is providing a comfortable night's sleep. It's great to know you're happy with the quality and craftsmanship.
Thank you for choosing us and for taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hello David,
Thank you for taking the time to leave a review!
We're delighted to hear that you were happy with the communication and that your order was delivered on time.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Best regards,
Custom-Mattress
Very highly recommended....
The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks
29 kwietnia 2026
Odpowiedź od Custom Mattress
Hello!
Thank you or taking the time to leave us a review!
We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.
It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!
Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
30 kwietnia 2026
Odpowiedź od Custom Mattress
Hi Claire,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.
If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Best regards,
Custom-Mattress
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
12 maja 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
8 maja 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello Connor,
Thank you for taking the time to leave us a review!
We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.
Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
29 kwietnia 2026
Odpowiedź od Custom Mattress
Hi Matthew,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.
We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
great mattress very comfortable well…
great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend
24 kwietnia 2026
Odpowiedź od Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are delighted to hear that you're happy with the comfort, quality and fit.
We're also pleased to hear that Katie was able to quickly help resolve the delivery issue for you, she will really appreciate your kind words.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
2 kwietnia 2026
Odpowiedź od Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
2 kwietnia 2026
Odpowiedź od Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
Outstanding service and product
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.
Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.
The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.
Excellent product and service.
27 marca 2026
Odpowiedź od Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.
It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!
Thank you again for your kind comments and support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great quality just slightly under size…
Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress
27 marca 2026
Odpowiedź od Custom Mattress
Hi Kevin,
Thank you for taking the time to leave us a review!
Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.
We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.
Best regards,
Custom-Mattress
Excellent quality and comfort....made…
Excellent quality and comfort....made and sent within a few days. Great value
18 marca 2026
Odpowiedź od Custom Mattress
Hi Graham,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with the quality, comfort, and value of your mattress, and that it was made and delivered quickly.
We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Mattress for caravan. We ordered a gell top mattress for over…
We ordered a gell top mattress for over caravan . Slept on it this week very comfortable. Communication was very good when placing order with custom mattress to double check sizes. Overall very pleased with service.
9 marca 2026
Odpowiedź od Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review.
We're delighted to hear that your mattress topper for your caravan is so comfortable and that you were pleased with the communication when confirming your custom measurements.
It's great to know you're happy with both the product and the service. We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Excellent service
Excellent service, excellent product. From ordering online to delivery was 7 days, unbelievable service . The product( 2 mattresses) were made to the exact measurements given and made to a high standard. Obviously will recommend the company and their
products
20 lutego 2026
Odpowiedź od Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your fantastic feedback! We're thrilled to hear that you were impressed with the speed of the service and that your two mattresses were made exactly to your measurements and to a high standard.
Your recommendation truly means a lot to us and we really appreciate your support!
Best regards,
Custom-Mattress
Very comfortable and prompt delivery
The Matresses we ordered arrived sooner than we expected and were exactly to the size we ordered.
They are very comfortable as well which is the most important thing, of course
16 lutego 2026
Odpowiedź od Custom Mattress
Hi Nicholas,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattresses arrived promptly, were the perfect size, and, most importantly, are very comfortable.
We really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Motorhome custom nade mattress
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we went ahead and ordered one. They informed us when it was dispatched, from ordering to arriving at my address was eight days, and we live in the north of Scotland. I was impressed and would recommend anyone looking for a custom made mattress for a bed in your home or for a camper van or caravan to give their site a look over. Again I cannot thank them enough for their prompt action and correspondence, plus the mattress was a perfect fit.
18 lutego 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello John,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to receive your wonderful feedback, and to hear that your custom motorhome mattress was a perfect fit. It's great to know that the whole process, from ordering to delivery, was smooth and efficient.
We also really appreciate your kind words regarding prompt communication and support, and your recommendation!
If you need anything in the future please do not hesitate to contact us.
Best regards
Custom-Mattress
Great customer service from beginning…
Great customer service from beginning to end. Kept informed every step of the way. Good price and quality. Wiuld recommend.
4 lutego 2026
Odpowiedź od Custom Mattress
Hi Sue,
Thank you for taking the time to leave us a review!
We're really pleased to hear you felt well informed throughout and were happy with the price and quality. We truly appreciate your recommendation!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
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