The advisor who helped me with our order and post sales was brilliant. I think her name was Kate? The product is great too so I have only dropped a star because there seemed to be a delay between n... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
Reakcja na opinię
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Zobacz więcej
Reakcja na opinię
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Dane kontaktowe
Unit 1C, Guardian Road, NR5 8PF, Norwich, Zjednoczone Królestwo
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Doskonała
270 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent mattress, quick delivery
Super quick delivery. Perfectly measured and the whole process was really easy because the dimension plans for submitting the measurements were super straight forward. Mattress comes with a made the measurement cover aswell and delivery was really quick.
2 lutego 2026
Odpowiedź od Custom Mattress
Hi Abigail,
Thank you for taking the time to leave us a review!
We're so pleased to see your wonderful feedback, and to hear that the measurement process was clear and easy to follow. It's great to hear that the mattress and Coolmax cover were exactly as expected, and that the delivery was nice and quick too.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Very pleased.
Great mattress, price and service from Katie and their customer services office.
2 lutego 2026
Odpowiedź od Custom Mattress
Hi Trevor,
Thank you for taking the time to leave us a review!
We're delighted to hear your lovely feedback and are so pleased to hear you're pleased with the mattress, price and service provided. We'll be sure to pass your kind comments to Katie and the customer services team.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Good communication and checking of…
Good communication and checking of measurements when placing order. Quick and efficient service, mattress arrived promptly.
26 stycznia 2026
Odpowiedź od Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear that the communication and measurement checks were helpful and that your order was handled quickly and efficiently.
We're also pleased to hear that your mattress arrived promptly and we appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Order processed quickly
The order turn around was very quick from start to delivery.
22 stycznia 2026
Odpowiedź od Custom Mattress
Hi Sonny,
Thank you for taking the time to leave us a review!
We're so pleased to hear that your order was processed quickly and that the turnaround from order to delivery was so fast. We really appreciate you sharing your experience.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Fantastic service quick delivery and…
Fantastic service quick delivery and very high quality would highly recommend them
9 stycznia 2026
Odpowiedź od Custom Mattress
Hi David,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear you were happy with the quick delivery and high-quality product. Your recommendation really means a lot to us!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
What a great service great price early…
What a great service great price early delivery brilliant 👏
Autotrail gf80 motohome
15 stycznia 2026
Odpowiedź od Custom Mattress
Hi Paul,
Thank you for taking the time to leave us a review!
We really appreciate your great feedback and are pleased to hear you were happy with the service, price, and early delivery. It's fantastic to know the mattress was perfect for your motorhome.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Excellent customer service
Excellent customer service, Katie was a dream to deal with, super fast production, and delivery, packaged well, quality made mattress, 👌 👍
15 stycznia 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We truly appreciate your wonderful feedback. We're so pleased to hear that Katie was a pleasure to deal with and that you were happy with the fast production, delivery, and packaging!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Fantastic service
Fantastic service. Very easy to use website with plenty of options for different needs. Excellent communication in confirming the order and correct size, and also in keeping up to date on delivery of the mattress. Product arrived promptly, very comfy which my son absolutely loves and overall price was very reasonable.
9 stycznia 2026
Odpowiedź od Custom Mattress
Hi Adam,
Thank you for taking the time to leave us a review and for sharing your fantastic feedback!
We're really pleased to hear you found the website easy to use and that our team kept you well informed throughout the ordering and delivery process.
It's wonderful to know the mattress arrived promptly and that your son loves how comfortable it is. We truly appreciate your kind words and are glad you found the quality and price just right.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Glad I found you
Excellent helpful staff manning the phone
Shortish lead time after order
Lovely quality product
9 stycznia 2026
Odpowiedź od Custom Mattress
Hello Donald,
Thank you for taking the time to leave us a review!
We're really pleased you found us and that our team were helpful over the phone. It's great to hear you were happy with the lead time and the quality of the mattress.
We really appreciate you taking the time to share your experience. If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Good all round
Good all round, communication, speed, delivery and the best sleep in a long time.
9 stycznia 2026
Odpowiedź od Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are so pleased to hear that you are pleased with the communication, speed and delivery. We're even happier to know you've had the best sleep in a long time!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service for a custom made…
Excellent service for a custom made mattress for a campervan. Very efficient from our initial order to delivery. The mattress arrived in a week. It fits perfectly and is very comfortable. We are very happy with our purchase.
1 grudnia 2025
Odpowiedź od Custom Mattress
Hello Kim!
Thank you for taking the time to leave us a review.
We're thrilled to hear that your custom mattress arrived quickly, fits perfectly, and is so comfortable! It's wonderful to know you are happy with your purchase, and we really appreciate you sharing this.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service and quality and…
Excellent service and quality and updates on delivery
17 grudnia 2025
Odpowiedź od Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
Thank you so much for your lovely feedback. We're so pleased to hear you're happy with the service, quality and delivery updates.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Perfect customer services …
Perfect customer services they checked and double checked my mattress suzes where exactly what I required and a super fast turn around. Mattress was perfect fit and and so comfortable I would defo recommend
1 grudnia 2025
Odpowiedź od Custom Mattress
Hi Sindy!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team took great care in checking your mattress sizes and that the turnaround was quick. It's wonderful to know the mattress fits perfectly and is super comfortable.
We really appreciate your recommendation! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
First class service and response when…
First class service and response when contacted. Would recommend
30 września 2025
Odpowiedź od Custom Mattress
Hi Sandra!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you received such wonderful service and support when contacting us.
Your recommendation means a lot, and we truly appreciate you sharing your experience! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Superb experience and service
From the point we enquired to the arrival of the custom matress we had made for our Grandson, the communication was outstanding as was the assistance in making sure the measurements were correct.
Thank you
1 grudnia 2025
Odpowiedź od Custom Mattress
Hi Mark!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that the entire process, from enquiry to delivery of your custom mattress, was smooth and that you felt supported with the measurements.
It's fantastic to know you're happy with the service, and we hope your Grandson enjoys his new mattress!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This company was great
This company was great with their customers service, speed and excellent product.i love my mattress thank you
1 grudnia 2025
Odpowiedź od Custom Mattress
Hi Hedley!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you're happy with your mattress and that you had a positive experience with our customer service and delivery.
Your feedback means a lot to us, and we really appreciate you sharing it! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I would of given 5 stars but there was…
I would of given 5 stars but there was a dirty mark on the cover but everything else was great and a speedy delivery
1 grudnia 2025
Odpowiedź od Custom Mattress
Hi Susan!
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the speedy delivery and overall experience. We are unable to see that you've contacted us regarding the mark on the cover, but please feel welcome to reach out to our team and we will be more than happy to help resolve this for you!
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hi Katarzyna!
Thank you for taking the time to leave us a review.
We're glad to hear you received your order quickly and that the product matched your expectations.
We really appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great service
Great service, ordered on the website and came the next week. Perfect size. Really happy with the final product.
20 listopada 2025
Odpowiedź od Custom Mattress
Hi Aaron!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your order arrived quickly, fits perfectly, and that you're happy with the final product.
We really appreciate you sharing your experience and hope you enjoy it for years to come! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Needed a topper for Motorhome mattress
Needed a topper for Motorhome mattress. Ordered online. Straightforward, with a quick response regarding measurement issues. Received topper well within expected delivery time. Perfect fit. Used for first time last night, extremely comfortable.
30 października 2025
Odpowiedź od Custom Mattress
Hi Sarah!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your motorhome mattress topper was easy to order, arrived on time, and fits perfectly.
It's wonderful to know you found it extremely comfortable on the first use. We really appreciate you taking the time to share your experience!
Best regards,
Custom-Mattress
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.