The advisor who helped me with our order and post sales was brilliant. I think her name was Kate? The product is great too so I have only dropped a star because there seemed to be a delay between n... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
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Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Zobacz więcej
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Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Dane kontaktowe
Unit 1C, Guardian Road, NR5 8PF, Norwich, Zjednoczone Królestwo
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Doskonała
270 recenzji
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Love the thickness of the mattress
Love the thickness of the mattress. It sprang up as soon as we enrolled it. Will be testing it out in 2 weekends time. Looking forward to it.
25 czerwca 2026
Odpowiedź od Custom Mattress
Hello Tracey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the thickness of your new mattress and that it expanded so quickly after unrolling. We hope it provides you with a fantastic night's sleep for you!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great quality mattress toppers
Great quality mattress toppers. Customer service very good.
Delivery not so good
3 czerwca 2026
Odpowiedź od Custom Mattress
Hi Anita,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your mattress toppers and that you had a positive experience with our customer service.
We're very sorry for any inconvenience caused by the delivery experience. We understand how frustrating this must have been, and we're pleased we were able to offer a £25 goodwill gesture to apologise for the inconvenience caused.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Fantastic Service
After leaving the skylight open on the motorhome, our mattress got soaked and damaged in the rain storm. A few emails back and fore with Katie and the mattress was due to arrive on the 2nd July. It arrived today!!! The service and quality from this company is outstanding. The mattress is so comfortable and fits perfect. 😍 100% would recommend this company. Thank you again Katie for your kindness.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello!
Thank you for taking the time to leave us a review!
We're so sorry to hear what happened to your original motorhome mattress, but we're delighted we could help get a replacement to you sooner than expected. It's wonderful to hear that it arrived early, fits perfectly and is as comfortable as you'd hoped.
Your kind words about both our products and customer service really do mean the world to us. Thank you as well for your lovely comments about Katie, we'll be sure to pass this over.
We truly appreciate your recommendation and hope you enjoy many happy and comfortable adventures in your motorhome.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Efficient service.
Questions were answered quickly and efficiently and action taken promptly. Delivery was when expected
29 maja 2026
Odpowiedź od Custom Mattress
Hi Catherine,
Thank you for taking the time to leave us a review!
We're delighted to hear that your questions were answered quickly, that everything was dealt with promptly, and that your delivery arrived as expected.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Custom mattress
I ordered a mattress, not received yet but the customer service is fantastic. We needed our custom made motorhome mattress a few days earlier than the designated date of delivery, they were extremely helpful and happy to help. Highly recommend
18 czerwca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello Jackie,
Thank you for taking the time to leave us a review!
We're delighted to hear that you've had such a positive experience with our customer service. We always do our best to accommodate our customers wherever possible, so we're really pleased we could help bring your delivery forward for your motorhome mattress.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Good communication and a well made…
Good communication and a well made product exactly the size I asked for.
3 czerwca 2026
Odpowiedź od Custom Mattress
Hello Yvonne,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the communication throughout your order and that your bespoke mattress was made exactly to the size you requested. It's also great to know you're pleased with the quality.
If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Great service
8 maja 2026
Odpowiedź od Custom Mattress
Hi Richard,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with the service you received. Your kind feedback means a great deal to our team, and we're grateful you took the time to share your experience.
If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hi Alison,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you found our team helpful. We always strive to provide the best possible service, so your kind feedback is greatly appreciated.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Very pleased with our purchase!
Really good communication, mattress seems to be really good quality. Not had chance to test it out properly yet but we're really pleased with it. Purchased for our campervan
4 czerwca 2026
Odpowiedź od Custom Mattress
Hi Katy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new mattress and that you were happy with the communication throughout your order.
We hope you have the chance to enjoy it on many wonderful campervan adventures, and that it provides you with a comfortable night's sleep wherever you travel.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
The purchase was straight forward…
The purchase was straight forward ,Katie was very helpful delivered on time .
Very helpful on the service
3 czerwca 2026
Odpowiedź od Custom Mattress
Hello Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your purchase was straightforward and that you were happy with the service you received. We'll be sure to pass your kind comments on to Katie!
Thank you again for choosing Own Furniture. We really appreciate your recommendation and hope to assist you again in the future!
Best regards,
Custom-Mattress
Excellent customer service
Needed our mattress at rather short notice.I rang the company and explained our situation and I received my mattress in good time. Excellent service and delivery. Would highly recommend
27 maja 2026
Odpowiedź od Custom Mattress
Hello!
Thank you for taking the time to leave us a review!
We're so pleased we could help and ensure your mattress arrived in time. We always do our best to accommodate our customers wherever possible, so it's wonderful to hear that you were happy with both the service and delivery.
Thank you for your recommendation, it really does mean a lot to us.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Superb customer service, communication and product
Superb customer service and the information I received was carried out to the letter including the delivery date.
Communication throughout was excellent and the product we received fitted perfectly and is of excellent quality.
Would highly recommend this company.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Iain,
Thank you for taking the time to leave us a review!
We really appreciate you taking the time to share your experience. We're delighted to hear that you were happy with our customer service, communication and that everything went according to plan. It's also fantastic to know that your product fitted perfectly and that you're pleased with the quality.
Your recommendation really means a lot to us, and we truly appreciate your support. Thank you for choosing Own Furniture and we hope to be of help again in the future!
Best regards,
Custom-Mattress
This is the second custom mattress I've…
This is the second custom mattress I've ordered.
The first was for a camper conversion I did and is so comfortable that when I bought a caravan the mattress isn't as comfortable so upgraded. The design tool was easy to use and came before expected date.
1 czerwca 2026
Odpowiedź od Custom Mattress
Hi Justin,
Thank you for taking the time to leave us a review!
Thank you so much for your continued support and lovely feedback! We're delighted to hear this is your second custom mattress with us, and even more so that the first one made such a difference to your camper conversion.
It's great to know you found the design tool easy to use and that your order arrived ahead of schedule. We really appreciate you choosing us again and hope your new caravan mattress brings you just as much comfort!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Such an Amazing Topper Mattress
Such an Amazing Topper Mattress! Customer experience was great- company ensured that measurements were precise and promptly changed some incorrect measurements I had provided! We are going to have such a good night's sleep in our Motorhome! Thank-you!
29 maja 2026
Odpowiedź od Custom Mattress
Hi Suzanne,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your mattress topper and that our team was able to help ensure the measurements were spot on for you.
It’s great to know everything fits perfectly in your motorhome and we hope you enjoy many comfortable and restful nights ahead!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Great mattress
Great mattress Ordering was simple and good communication from office. Delivery was OK but very late in letting us know when it was due to arrive (same day)
29 maja 2026
Odpowiedź od Custom Mattress
Hello Lynda,
Thank you for taking the time to leave us a review!
We're really pleased to hear you’re happy with your mattress and found the ordering process simple with good communication from our team.
We’re sorry for the short notice regarding delivery on the day. We provide tracking details as soon as they are made available to us, and our deliveries are operated on a 1-2 working day service once dispatched.
We really appreciate you taking the time to share your experience, and hope you continue to enjoy your new mattress. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Odpowiedź od Custom Mattress
Hi Joanne,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with our customer service and really appreciate you taking the time to leave a review.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
From the star to finish the…
From the star to finish the professionalism that I have been shown by Katie and Custom Mattresses has been second to none. I would recommend them anytime they have been very quick to respond and sort out anything thrown at them will definitely be using them again
2 czerwca 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hello Kevin,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the service professional from start to finish and that Katie and the team were able to support you so well throughout your experience.
We really appreciate your recommendation and kind words, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Excellent service.
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provide a speedy yet quality service. The product is excellent and the service second to none. Our Thanks.
20 maja 2026
Opinia niezależna
Odpowiedź od Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We’re thrilled to hear that, despite the changes in requirements, we were able to ensure your custom mattress was delivered on time and exactly as requested.
It’s great to know you’re happy with both the product and the service, and we really appreciate your kind words about our team going above and beyond. Your support means a lot to us, and we’re so pleased we could provide a smooth and positive experience for you.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Motorhome cut off mattress
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions.
Now the mattress. A perfect fit for my motorhome, and so super comfy I’ve slept on it twice on my drive! Had the 25cm orthopaedic base with cool gel top and it is fantastic. Not the cheapest but not the most expensive company either. Needless to say with this mattress I cannot feel the bed slats underneath anymore. Only issue was trying to manhandle it myself into the van - it was a large and heavy parcel but I picked the hottest day of the year so far and managed. Thank you so much for- this will transform my holidays.
11 maja 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that the measuring and ordering process was straightforward and that our team could help with your queries along the way.
It's wonderful to know that your mattress is a perfect fit and that you're finding it so comfortable - sleeping on it twice on the driveway is certainly one of the best compliments we could receive!
Thank you for choosing us and for taking the time to share your experience. We hope your new mattress helps make many future motorhome adventures even more enjoyable!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service at point of order
Excellent service at point of order, some lack of communication around delay for delivery. That said mattress is perfect for the motorhome and fits well
8 maja 2026
Odpowiedź od Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with your motorhome mattress and that it fits perfectly.
We appreciate your comments regarding the delivery communication. We provide tracking details as soon as they become available to us, and deliveries are sent on a 1-2 working day service once dispatched. We apologise if you felt there was a lack of communication during this stage.
Thank you again for your feedback and if you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
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