The Cruise Line Recenzje 

464
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Once again we've been lucky to have Jess book us another cruise. Jess always responds to emails so quickly and her friendly, approachable manner make her a pleasure to work with. Thank you once again... Zobacz więcej

Oceniono na 5 z 5

Lauren makes booking cruises very easy. Tailor-makes every cruise holiday to suit my exact requirements and packages perfectly with any extras I need. Very personal service and always gets the best de... Zobacz więcej

Oceniono na 5 z 5

We've been booking our Cunard cruises with The Cruise Line for many years now, and the service has always been brilliant. A special thank you to Jess, who has been fantastic throughout. She reall... Zobacz więcej

Oceniono na 5 z 5

This was my first time using the Cruise Line. I found the agent, very professional, friendly and easy to communicate with. It was only my intention to make an enquiry. However, I felt confident e... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja podróży

Napisane przez firmę

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

464 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(464)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 204

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Again Great Service from Jess

We book a number of cruises a year with Jess and, as ever, she was on the ball. Jess always responds on a timely basis and yet again produced the result we were looking for.

29 maja 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

Always a pleasure working with you! Looking forward to the next one! 🚢

Oceniono na 5 z 5

First class experience

Excellent product knowledge so able to assist you in making the best decision on cabin location.

Once booked excellent communication and clear information in the booking you have made

26 maja 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

Getting the cabin location right can make such a difference, so I'm really glad we could steer you in the right direction. Have a wonderful cruise! 🚢

Oceniono na 5 z 5

So far so good

Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered courteously, hope holiday works out as expected. Colin

22 maja 2026
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Odpowiedź od The Cruise Line

Getting everything right for you is exactly what we're here for! Hope you have a fantastic cruise next month 😊

Oceniono na 5 z 5

Jess Garwood Fantastic

Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable customer service from Jess. Nothing was too much trouble even though I changed my mind several times. Very patient and tolerant. Nothing was too much trouble and her expertise and knowledge of the trip was outstanding and her recommendations for the itinerary are perfect. Thank you Jess. Great itinerary you gave me everything I asked for is included. Can't wait for July 2027.

20 maja 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

Aww thank you! Alaska and the Rocky Mountaineer is such an incredible combination, you're going to have the most amazing time.

Working through all the options with you was a pleasure, not a problem at all! Just wanted to make sure we got it absolutely spot on, and I'm thrilled you're happy with the final itinerary.

July 2027 will be here before you know it - enjoy the countdown! 😊

Oceniono na 4 z 5

Good service

Very helpful and phoned back when they said they would also helped with giving us a choice of flights

18 maja 2026
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Odpowiedź od The Cruise Line

Glad we could help with the flight options and get back to you on time. Have a brilliant trip! 🚢

Oceniono na 5 z 5

First Class Service

We have been very pleased with the service and professionalism provided by Paul Andrews and the team for many years at The Cruise Line. I would, without hesitation recommend their services.

8 maja 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

Thank you so much for your continued trust over the years - it really means a lot. It's been a real pleasure working with you both.

Looking forward to many more cruises ahead! 🚢

Oceniono na 5 z 5

Excellence in all Aspects

I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much trouble. Any service received from The Cruise Line is always professional and efficient.

8 maja 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

What a wonderful review - thank you so much! I really enjoy working with you and I'm so glad the service always feels right. Here's to the next adventure!

Oceniono na 5 z 5

Great!

Nikki Morgan was an excellent consultant and we shall happily use Cruiseline for our future cruises.

25 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

That's brilliant to hear! I look forward to helping with your next luxury cruise!

Oceniono na 5 z 5

A pleasure dealing with Paul

Paul helped me with a new booking and as always he is supportive and very knowledgeable, he made the process simple and professional.

27 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Cruise Line

So pleased we got everything sorted smoothly! It's always great working with you!

Oceniono na 5 z 5

Lauren was an amazing cruise…

Lauren was an amazing cruise consultant, very knowledgeable, very supportive and made my holiday booking experience smooth and easy. Thank you :)

27 kwietnia 2026
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Odpowiedź od The Cruise Line

This is lovely - thanks so much! Really pleased I could make the booking process smooth for you. Have an absolutely fantastic luxury cruise! 😀

Oceniono na 5 z 5

Personal service

I always speak to a real person who seems to have an actual interest in my cruise. They are happy to sort out the occasional muddle I get into...

1 kwietnia 2026
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Odpowiedź od The Cruise Line

Thanks for your review, Claire, we all get into muddles sometimes - that's what we're here for!

I'm glad you feel the personal touch when you call.

Have a great cruise 😊

Oceniono na 5 z 5

2 Cruises booked with ease.

Booked 2 cruises 1 Explora , 1 Windstar for 2027 . Superb service from Nikki , who is very professional and friendly to deal with .I had trouble with a different Agent don’t know why I just didn’t go straight back to Nikki . She got me exactly what I wanted at an honest price and her responses to my questions etc.. were met with a can do attitude and I received my answers in a timely manner , making the whole booking a breeze .

17 kwietnia 2026
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Odpowiedź od The Cruise Line

I really appreciate this feedback Mrs Callow! So pleased we got both the Explora and Windstar bookings sorted exactly how you wanted them. It's always my aim to make the process as straightforward as possible 😊

Two brilliant luxury cruises lined up for 2027, you've got a lot to look forward to! 🚢

Oceniono na 5 z 5

Another cruise booked through Nikki…

Another cruise booked through Nikki Morgan at The Cruise Line. We have had the pleasure of dealing with Nikki for many cruises and she always makes it such a pleasure to part with money. Excellent service and she knows what we would like before we do.

17 kwietnia 2026
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Odpowiedź od The Cruise Line

I love that - making it a pleasure to part with money is definitely a skill! 😊

It's been wonderful working with you over the years and getting to know your preferences so well. Makes my job much easier when I know exactly what you're after!

Have a fantastic cruise!

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