Reading all the recent reviews it is hard to believe that all these customers have all not understand the terms of the arrangement and am surprised they can still justify their stance. I had an unp... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
0 stars if possible single mum struggling I would not agree or sign up to £20 a month as I’m skint Tried emailing countless times to not hear anything back people need to steer clear as they just d... Zobacz więcej
Reakcja na opinię
Didn’t want free trial but had to have it. Tried several times to cancel, but couldn’t, even tried blocking them from taking payment from me, yet somehow they managed to and now it’s impossible to get... Zobacz więcej
Reakcja na opinię
they took 20 quid out of my bank when it only asked to take out 9p. i did not want this now my bank account is in overdraft thanks to yous. i want to cancel my subscription so it does not continue to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Credit Chum is an exciting subscription-based service that gives you access to personalised finance and credit offers, an opportunity to access your credit report and you may gain additional insights into your social report.
Dane kontaktowe
Zjednoczone Królestwo
- creditchum.co.uk
1,2
Bardzo słaba
174 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Having them investigated
Hi Credit Chum!
I would like your team to know.. that we are all aware you are scam artists.. I am a civil servant and I will be having your whole website and organisation investigated and those responsible will have to deal with the consequences. To everyone that has been a victim.. worry no further they will pay!
5 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi San,
Thank you for taking the time to leave a review of Credit Chum. Based on the information in your review we are unsure on if you have used our services, as such we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Customers who do choose to sign up to the service are able to cancel at anytime by logging into their account here: https://www.creditchum.co.uk/login and then following the link "Cancel Account" which can be found at the footer of the page. Alternatively this can be done by contacting our Customer Services team.
We hope that you find this information useful, but if you would like to discuss this further (or if you have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
absolute scam !
absolute scam !! DO NOT DO !!!
take 19.99 every time there was money in my bank no one replying to emails
have contacted Ombudsman !!!!
people are struggling as it is !!!!
21 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Brooke,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
It seems that you may already be in communication with our Customer Services team (we apologise if there was a delay in our team replying to you) so should you have any further queries please do let them know and they will do their best to help.
Kind regards,
The Credit Chum Team
Absolute scam!
Updated** I got a refund from my bank straight away, I still haven’t received a reply from this joke of a company!
Absolute scam!
As the other reviews, they took £19.99 without my permission!
Haven’t replied to my emails either!
Ripping people off that are already struggling, complete joke!
Currently being looked into by my bank as fraud and hopefully should get my money back!
Also reported to the financial ombudsman
17 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Amy,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. From your review it appears that you have already contacted our Customer Services team, but so that we can look into this further we kindly ask that you re-contact our Team quoting reference “TP:AM" at your earliest convenience via: https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
This company took out £19.99 from my…
This company took out £19.99 from my bank account, when they said it would take 99p to verify me.
Do not put your bank details in the application form.
No response to my emails
No refund
Only say they have cancelled my subscription…… I didn’t want one
Scammers
Do no trust
12 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Rosemary,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
It seems that you may already be in communication with our Customer Services team (we apologise if there was a delay in our team replying to you) so should you have any further queries please do let them know and they will do their best to help.
Kind regards,
The Credit Chum Team
Saw this from a mile off
Saw this from a mile off! Always read what you are signing up for people.
I never provided details
20 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi David,
Thank you for taking the time to leave a review of Credit Chum.
We would like to take this opportunity to inform customers that we are transparent throughout our sign-up process that this is a £19.99 per month
subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken users must agree to the terms and conditions of the service and complete the sign-up process.
We would strongly advise that before making the decision on whether to proceed that customers read the terms carefully to enable them to make an informed choice on if the service is right for them.
Kind regards,
The Credit Chum Team
they took 20 quid out of my bank when…
they took 20 quid out of my bank when it only asked to take out 9p. i did not want this now my bank account is in overdraft thanks to yous. i want to cancel my subscription so it does not continue to take money each month. but can not find anywhere on the site to cancel the subscription. Highly would not recommend.
19 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Courtney,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process (we do not take the £19.99 if the user has not agreed to this).
Of course, we understand that this service may not be the right solution for everyone, so if you would like to cancel you can do this by logging into your account here: https://www.creditchum.co.uk/login and clicking on the 'Cancel Account' link which can be found at the bottom of the site. Alternatively you can contact our Customer Services team at https://www.creditchum.co.uk/contact_us and they will be happy to arrange the cancellation.
Kind regards,
The Credit Chum Team
Odpowiedź od Creditchum
Hi Silas,
Thank you for taking the time to leave a review.
We would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you do have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
This company has taken £19.99 from my…
This company has taken £19.99 from my autistic grandson and ignoring all messages
14 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Kevin,
We would be happy to help you further - to enable us to do this please contact our Customer Services Team at your earliest convenience via:
https://www.creditchum.co.uk/contact_us quoting reference "TP: KH"
The reason for this is that we will need to confirm some details in order to fulfil our data protection obligations, and we would not ask for this (we would also advise that you do not post these details) on a public forum.
We hope to hear from you soon.
Kind regards,
The Credit Chum Team
The pudis took my dough without saying…
The pudis took my dough without saying Credit Chum Ltd, Lloyds House, 18-22 Lloyd Street, Manchester, Lancashire, M2 5WA that’s their head office address if anyone wants to know
14 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Kiran,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. If you feel that this has happened, please can you contact our Customer Services team at your earliest convenience at https://www.creditchum.co.uk/contact_us quoting "TP:KB" so that we can investigate this as a matter of urgency.
Kind regards,
The Credit Chum Team
Took 20 out my account without consent
Took 20 out my account without consent. Can’t believe this is even allowed absolutly disgusting scamming rats. Can’t believe this
16 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi James,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. If you feel that this has happened, please can you contact our Customer Services team at your earliest convenience at https://www.creditchum.co.uk/contact_us quoting "TP:JW" so that we can investigate this as a matter of urgency.
Kind regards,
The Credit Chum Team
This company has took 19.99 without my…
This company has took 19.99 without my consent. I have an email to say this is cancelled because this site dosnt tell you it is going to take 19.99. I didn’t want a membership as I didn’t sign up to one and I want my money back.
The fact it only asks to take 9p from your account but then tries to take 19.99 is unprofessional and not legit. All these other people complaining about the same thing says something about you as a company. I will Carrie out my complaint with the fca as I have the proof that you told me you wouldn’t take any money out of my account but have. I would also like to mention that when you search only you do t join credit chum so people aren’t signing up for any membership. People stay away they are taking people money that they don’t have to throw away.
16 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Tina,
Thank you for taking the time to leave a review.
We would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you do have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Took money without my consent !!!!!!
13 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi parise,
Thank you for taking the time to leave a review of Credit Chum. Based on the information in your review we are unsure on if you have used our services, as such we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you do have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
Absolute charlatans
Absolute charlatans. They steal money through false pretence. Despite the replies below they are not transparent at all. I like others was looking for a loan and authorised a 9 pence payment. They then took 19.99. I went back through the process and there is a slide option that you must actively untick which is dubious at best and certainly not transparent. I have messaged their "customer service" team but yet to receive a response. I will be escalating to ombudsman, FCA and local MP if I must. Under no circumstances use this organisation and I use that term loosely.
6 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Robert,
We would be happy to help you further - to enable us to do this please can you contact our Customer Services Team at your earliest convenience via:
https://www.creditchum.co.uk/contact_us quoting reference TP: RR
The reason for this is that we will need to confirm some details in order to fulfil our data protection obligations, and we would not ask for this (we would also advise that you do not post these details) on a public forum.
We hope to hear from you soon.
Kind regards,
The Credit Chum Team
Another review !!
Another review !!! I have contacted yous 5 times I have never heard of this company until it showed up my bank a few weeks ago you have took £20 off me I never gave permission, again I have emailed yous 5 times and again NOTHINGGG I want my bloody money backkk !!!!!!
30 sierpnia 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Michael,
We would be happy to help you further - to enable us to do this please can you contact our Customer Services Team at your earliest convenience via:
https://www.creditchum.co.uk/contact_us quoting reference TP: MC
The reason for this is that we will need to confirm some details in order to fulfil our data protection obligations, and we would not ask for this (we would also advise that you do not post these details) on a public forum.
We hope to hear from you soon.
Kind regards,
The Credit Chum Team
WARNING!!! DO NOT USE
DO NOT USE, THEY WILL MAKE YOU FINANCIALLY VULNERABLE.
I was looking for a loan and I met them, through a redirection from another website cos I was desperate for a loan., they took 0.09 to verify my card, some days later they took £19 off my account. DO NOT USE THEM. I have send series of emails to them to return my money but they have been stubborn and will not return my fund. I WILL BE FILING LEGALLY WITH ALL THESE REVIEWS HERE TO THE FINANCIAL OMBUDSMAN, YOU SHOULD DO THE SAME TO GET YOUR MONEY BACK
13 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Adegboyega,
We would be happy to investigate and help you further - to enable us to do this please can you contact our Customer Services Team at your earliest convenience via:
https://www.creditchum.co.uk/contact_us quoting reference TP: MC
The reason for this is that we will need to confirm some details in order to fulfil our data protection obligations, and we would not ask for this (we would also advise that you do not post these details) on a public forum.
We hope to hear from you soon.
Kind regards,
The Credit Chum Team
Awful company
Awful company. Terrible customer service and complete scam.
I think it’s fairly obvious from the numerous reviews that the fact this is a subscription service is not clear in the slightest.
As soon as I saw the mention of the fee I clicked no and did not go any further yet 2 weeks later was charged £19.99!
All company responses are the same, contact customer services. I did that stating I did not accept to sign up for the subscription and wanted a refund. I got no response except a generic cancellation of my account. I have already had all payments blocked from my bank so that is irrelevant. I want the refund I requested! I am opening an investigation with the bank also but have to wait until the charge is no longer pending. I will put my review everywhere possible to ensure nobody else in a desperate situation is stolen from by this company.
9 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi ,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. Unfortunately we cannot discuss your account on a public forum, so please can we ask that you contact our Customer Services team at: https://www.creditchum.co.uk/contact_us quoting reference "TP: CC" at your earliest convenience so that we can attempt to resolve this.
We would also like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Kind regards,
The Credit Chum Team
DO NOT USE
Robbed by this website claiming to "credit check"
Disgusting. Absolutely taking the juice out of you in more ways than one.
DO NOT SIGN UP
12 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Harry,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. If you feel that this has happened, you can contact our Customer Services team at your earliest convenience at https://www.creditchum.co.uk/contact_us so that we can investigate this as a matter of urgency.
Kind regards,
The Credit Chum Team
SCAM…
If there ever was a time I was embarrassed by my own stupidity it is now. Desperate for a loan to tide me over I fell for the scam that is Credit Chum. After thinking I was allowing them access to my account to verify it was my account instead of taking £0.09 they attempted to take £19.99. I was contacted by my banks fraud department almost immediately and the payment was stopped. They have flagged my account for future withdrawals HOWEVER on Friday I find a further £19.99 pending from my account. I'm now having trouble getting it sorted by my bank. I want you to know that AT NO POINT DID I AGREE TO A HIGHER PAYMENT OR FUTURE PAYMENTS. I SIGNED NO CONTRACT STATING OTHERWISE. THIS COMPANY ARE A SCAM.
2 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Kae,
Hi,
Thank you for taking the time to leave a review of Credit Chum. Based on the information in your review we are unsure on if you have used our services, as such we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you do have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
This site is a scam
This site is a scam. I wish I could include screenshots of their website to prove what I’m saying.
- you get directed to a page that say “you’re nearly there!”
- then they ask for you card details to “verify you are over 18 and have a valid payment method” they charge the card 90p
- once you fill in your card details and charged the £0.9 it takes you to the next page where you are offered a subscription for the price of £19.99 a month
- no matter if you click yes or no you’re card will be charged £19.99 almost straight away
- when you contact customer service they say you agreed to the subscription fee by entering your card details
- your bank cannot help you for the same reason (but will stop future payments if you ask)
- the “subscription” offers nothing and does not get you a loan. Mostly just newsletters, useless money advice etc.
Seriously people don’t put your card details in. No matter how desperate you are for a loan.
Also if you fill in you contact details be prepared for a lot of spam texts and emails from the “3rd party organisations” they pass you details on to
2 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Megan,
Thank you for taking the time to leave a review.
We would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including access to various offers, the opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further (or if you do have an account that you would like to cancel) you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Thank fully avoided these credit…
Thank fully avoided these credit jockeys ... pathetic company... people dont put your card details to these fraudsters i wont ever
9 września 2022
Opinia niezależna
Odpowiedź od Creditchum
Hi Jade,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations. As such, we would like to take the opportunity to provide further details on Credit Chum so that you and other customers can make an informed choice on whether you feel the service is suitable for you.
Credit Chum is a subscription-based service that provides access to various offers, an opportunity to access your full credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service providing our users with many useful services and tools including, but not limited to:
• Access to your full Credit Report & Score
• Access to Credit Chum Protect
• Access to Social Reporting
• Discounts & vouchers
• Useful guides & resources
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign-up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
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