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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Do yourselves a favor and go to William H Brown instead. They got my partner WAY more viewings and it only took 2 weeks to get an offer. While with Keith Ian it took around 6 months with viewings bein... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What a fantastic agent, found me a property in a very short time, all the staff were professional, curtious and efficient. Wouldn't hesitate to recommend these guys.

Oceniono na 5 z 5

Charlene from Keith Ian was the only estate agent who offered sensible advice and demonstrated fantastic local knowledge of the housing market. I had four estate agents evaluate the sale of my Mum & D... Zobacz więcej

Oceniono na 1 z 5

The worst estate agent I unfortunately had the displeasure of dealing with. They put my property up for sale, during the process they didn’t provide me with any regular updates or any detailed... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

Welcome to Keith Ian, independent estate agents with an extensive knowledge of the Hertfordshire area. Founded by the late Keith Sampford and Ian Robertson over thirty years ago, and ably assisted by extremely experienced managers, we pride ourselves on providing a high level of personal service. Whether you are planning on buying, selling or renting we offer the complete service. With an outstanding, experienced team based across our three branches in Cheshunt, Ware and Buntingford, we are readily available to assist you in the process. We embrace change, we're constantly challenging tradition and we have a strong desire to improve the way our industry operates. We do business differently to give your property the edge.


Dane kontaktowe


3,4

Średnia

Wynik TrustScore: 3.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

Go to William H Brown instead

Do yourselves a favor and go to William H Brown instead. They got my partner WAY more viewings and it only took 2 weeks to get an offer. While with Keith Ian it took around 6 months with viewings being few and far between. When comparing the two ads for our property from both Keith Ian and William H Brown, it was obvious why this was the case. From the photos to the write up, William H Brown was just so much better and a lot more helpful. I'm sure others have had a great experience with Keith Ian, but we have had the opportunity to make a direct comparison between them and another estate agent when selling my partner's property. It was undeniably clear to us who the better agents were and are.

16 stycznia 2025
Opinia niezależna
Logo Keith Ian Partnership

Odpowiedź od Keith Ian Partnership

We are sorry to say your facts are incorrect. We had agreed a sale on your partners property, your partner then decided to knowingly breach the terms of our contract and accept an offer from the other agent.

Oceniono na 5 z 5

What a fantastic agent

What a fantastic agent, found me a property in a very short time, all the staff were professional, curtious and efficient. Wouldn't hesitate to recommend these guys.

8 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Great Team in my experience best Agents in the Cheshunt & Ware area

Charlene from Keith Ian was the only estate agent who offered sensible advice and demonstrated fantastic local knowledge of the housing market. I had four estate agents evaluate the sale of my Mum & Dads flat in Cheshunt. Three of them appeared disinterested and simply took the lowest value from Rightmove to suggest as the asking price. In contrast, Charlene truly assessed the flat; she highlighted all the features that buyers were looking for and applied her experience to market and sell the property very quickly. She then handed the process over to Jordon, who was excellent as well. Together, they made a great team.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Property query

Sent these guys a query regarding a rental they didnt have the proffesionalism to reply to me whatever the situation was.

2 marca 2024
Opinia niezależna
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Odpowiedź od Keith Ian Partnership

Hi Nicholas, Thank you for getting in touch. We do not seem to have any record of your enquiry on any of our contact email addresses. If you are still looking to speak to our lettings team please do contact us on 01920 411 007. Kind regards Charlene

Oceniono na 1 z 5

Do not use this company

Do not use this company.
Keith Ian sold our property however service was appalling and unprofessional throughout. Failure to provide information when there was a serious problem in the chain, an unsupervised negotiator who provided poor advice leading to abortive conveyancing costs. When we raised our concerns we were laughed at. When we raised a formal complaint they failed to follow their own complaints procedures and threatened us with legal action immediately. Do not use this company.

22 lutego 2024
Opinia niezależna
Logo Keith Ian Partnership

Odpowiedź od Keith Ian Partnership

Thank you for your feedback. Our formal complaints procedure was followed and a senior member of staff handled your complaint. Unfortunately legal action was an avenue we were forced to explore to reclaim our fee, that you had refused to pay. We were disappointed to learn about the complications lower down in the chain and provided you with the updates as we received them.

We are sorry your transaction did not run as smoothly as initially anticipated.

Oceniono na 1 z 5

Very unprofessional and lead us on to…

Very unprofessional and lead us on to believe the houses is ours. Sent all out paperwork within two days and came back with lies and excuses and sold the house to someone else. The fact that he has the audacity to blame me. The least they could have done was be honest with us without leading as our and wasting our time.
Rubbish, dishonest and rude.
Will never trust them again!
A big let down

16 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

I bought and now sold through Keith Ian!

I bought my property through Keith Ian 10 years ago and I made the best decision ever to sell through them last month. They were simply amazing, Everyone on staff were constantly up to date on the progress of my sale and I relied heavily on thier expert negociating skills.

19 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Completion within 3months!…

Very pleased again with my experience with KeithIan in Buntingford.
Stuart,Lyn and Marie offered a friendly and professional service from start to finish and I felt reassured all the way.
Thanks for taking into account our timeframe and getting us over 'the finishing line.
Many Thanks
Colin,Lin and Daniel.

8 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Awful experience…

The worst estate agent I unfortunately had the displeasure of dealing with.

They put my property up for sale, during the process they didn’t provide me with any regular updates or any detailed feedback on the viewings.

I then decided to let my property with them, I had to chase to even get it advertised online. Adrian who works in lettings is incompetent and unable to even respond to emails. Not entirely sure if he has any lettings experience.

Plenty of other estate agents in the area who are far better, AVOID this company!!!

17 czerwca 2022
Opinia niezależna
Logo Keith Ian Partnership

Odpowiedź od Keith Ian Partnership

Dear Nadeem, as mentioned in my previous email to you I am very disappointed you feel this way. We had received two offers on your property both of which were far too low but still we were getting interest.. We had four viewings over the space of 8 days all of which you were aware of. Feedback was emailed over to you within 48 hours as the viewings were on a Saturday. Your tenant only gave us access on Saturdays which made viewings difficult and not to upset your tenant I agreed to this in case he halted all viewings!
I am very sorry you feel this way and as you can see from other reviews our business is conducted to a very high standard.
I wish you all the best for the future.

Oceniono na 5 z 5

Keith Ian Top Agent

A big thank you to Mel & Charlene at the Cheshunt branch in selling our house. The sale went through very quickly & efficiently due to Mel's professional approach, she was friendly, honest & guided us throughout the sale from start to finish. We can highly recommend Keith Ian as the top Estate Agent in this area. If only the agent in Norfolk where we purchased was as good!

26 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

Keith Ian, and specifically Charlene, have been brilliant with our house sale and purchase. We had a difficult time with our chain and the whole process took a very long time. Charlene was constantly chasing for us and updating us and I don't think we would have got it all through without her hard work. Would highly recommend using Keith Ian.

24 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

My partner put in an offer last year…

My partner put in an offer last year which the estate agents in the Cheshunt branch confirmed was accepted. He was in the dark for almost 3 weeks to then telephone their offices and be told that there have been higher offers and he can no longer purchase the property. They had no courtesy to call in the new year and inform the buyer. Never heard of agents to mess people around this much. Awful service!! Do not use.

11 stycznia 2022
Opinia niezależna
Logo Keith Ian Partnership

Odpowiedź od Keith Ian Partnership

If you study our reviews you will see the quality of our reviews and the service we strive to give. We have never had any dealings with you but I am happy to repsond. I never confirmed to your partner his offer had been accepted. I had a very long conversation with his mortgage broker on why his offer WASNT accepted one of the reasons being he kept changing his mind on how much he wanted to offer. When he finally decided on the amount I told him there was four offers above this and he didn't want to increase his offer although he had the opportunity to. Your feedback/review is very inaccurate. I wish him luck moving forward but my advice is once he makes an offer he should stick to it as its not fair on sellers.

Oceniono na 5 z 5

We wanted to say Big Thank you to Keith Ian team and Charlene for their kind attitude, professional work and patience. Team help us with our purchase from the beginning to the final stage with confid

We wanted to say Big Thank you to Keith Ian team and Charlene for their kind attitude, professional work and patience. Team help us with our purchase from the beginning to the final stage with confidence and enthusiasm. Always answered all questions on time and dealt with issues quickly. Highly recommended!

11 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

I would highly recommend Keith Ian

I would highly recommend Keith Ian to handle the sale of your property. The sale was emotionally difficult for me but Charlene handled it with such respect and compassion and was open and honest with me at all times. Both Charlene and Mel kept me up to date with progress and they were both always polite and cheerful

9 stycznia 2022
Opinia niezależna

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