CoopCulture Recenzje 

Vergogna italiana... ancora in mano ad una cooperativa... ma quando diventeremo un paese civile? Sevizi pessimi non funziona nulla
Biglietteria online e telefonica inesistente a favore delle agenzie private che pagano il pizzo a chi lavora per questa cooperativa ... privato vende in due minuti, cooperativa in un tempo infinito....fortuna che Report sta lavorandoci sopra

Looked around on the internet and this seems to be the cheapest entry tickets to Colosseum, Palatine and Forum Romanum. The website was a bit hard to navigate, but payment worked fine and I received my tickets in my email just a minute or two after paying. No issues at the Colosseum either when showing our tickets. The prices on the website are same as the price you would pay at the ticket-office at the Colosseum (I checked at the Colosseum). Would give 5/5 if the website was better, but instead I give a 3.5, rounded up to 4. Make sure that the time-slot you book is within the Colosseum opening hours, since the website allows you to book time-slots that are outside of the opening hours (very strange).

We bought tickets to the Colosseum with underground visit in Rome via this company. CoopCulture does charge extra and takes NO responsibility whatsoever. No guidance or indication of meeting point. We requested a refund as the service was NOT redeem and the Colosseum closed by the time of starting our tour.

In brief, we arrived on time and asked to wait at the meeting point #3 for the underground experience. Our experience was supposed to start at 2:30.
However, after 45 min waiting, no one came to take us to the underground area. We did complain to a young representative who appeared to be under stress and was CLUELESS. By 3:30, we were still waiting at the meeting point. Other people were also in the same situation and complaint. Most of them also bought their tickets via CoopCulture.

Once we could go by ourselves to visit the 1st and 3rd rings, the Coliseum announced they were closing at 3:50.

This is unacceptable. We felt mistreated and had an awful experience. Coopculture responded to a single e-mail saying that the service was redeemed.

Given that we paid Coopculture, we requested a full refund. Coopculture disorganization made us missed visiting the Coliseum as planned. Unfortunately, that was our single opportunity to visit the Colosseum as we are from Canada. We explained that to CoopCulture. They provided NO refund, made money with our purchase and ignored our e-mails.

CoopCulture online presents itself as the official site, but this is misleading. The Chairman of the organization (Adriano Rizzi) did not respond to our request.

Do not waste your time and expectations. If anything goes wrong, CoopCulture takes your money but DO NOT takes responsibility.

Please, please do something to help prevent tour companies from buying all the tickets for the Colosseum Underground tour! I tried 30 days in advance and the tickets were gone immediately. I had to buy an incredibly overpriced, poorly run private tour to see the underground.

Inefficient, corrupt and uncaring about customers. This organisation is under investigation for corruption and will soon be replaced, until then avoid at all costs.

Ho potuto osservare ed ascoltare da vicino la grande maleducazione e supponenza di un gruppo di giovani elegantemente vestiti, ma che di elegante sapersi rapportare con le persone non avevano nulla. Sto parlando dei ragazzi che il 30.10.23 alle 15.20 controllavano gli ingressi al Colosseo: un branco di cafoni arroganti. È segno di grande maturità e professionalità saper riconoscere i propri errori e cercare di rimediare. Fortuna che in biglietteria questa maturità c’è, e anche in chi il 31.10.23 ha rimediato (Giulia e Andrea)

I giovani dipendenti fuori dal Colosseo sono arroganti,supponenti e maleducati.Per fortuna la biglietteria ha riconosciuto l'errore commesso e riemesso i biglietti, grazie Sig.Giulia!Gli arroganti gavanelli privi di buon senso al contrario dovrebbero frequentare un corso di buone maniere e spendersi per rimediare gli errori che si sa, possono capitare.L'unica stella è per Giulia, al resto del giovane team un'unica parola: vergognatevi!

does not deserve one star but the site does not allow me to give it zero stars .what absolute con.never come across anything like it .i stood as much chance of getting a ticket as going to the moon for my next weekend break .designed to make you buy the most expensive experience of your life lead by a guide who is going to show you around at the speed of light ,or not be where they are supposed to be ,or cancel at the last moment ! been there done that ,got the t shirt and made a rag out of it afterwards .seriously this is a disgrace not user friendly and not acceptable for a tourist .how about being grateful that the tourist is in rome and how about treating them with bit of respect .
what a joke ...

I wasted more than an hour trying to buy tickets for the coliseum. A number of tickets quickly appear and then it says “sold out”. Honestly, this looks like a mafia making tourists buy on other and more expensive sites. The Italian government should investigate.

Dreadful, guide in English at Domus Aurea could not make herself understood in English, nobody could understand her, waste of time

What an unuseful selling system. It is impossible to a quiere a ticket for Colosseum. It is not known which is the hour that the selling tickets opens. There is never availability. However if you try to buy to an unofficial agency, there is always tickets to buy with an increased price. I feel fooled by that company. The authorities must intervene that system.

Acquisto due biglietti online per il Castel Sant’elmo, la transazione viene approvata , ma i biglietti non arrivano via mail. Scrivo all’assistenza e mi dicono che la transazione è stata approvata, ma a causa di un errore tecnico non è andata a buon fine. Chiedo di trovare una soluzione visto che il pagamento è stato effettuato e mi dicono di acquistare i biglietti direttamente al castello oppure di chiamare( non chiamate il servizio è a pagamento ).
Non è possibile avere un servizio del genere !

Se potessi darei zero stelle
Effettuo l'acquisto per due biglietti per il museo di Capodimonte, transazione approvata e soldi prelevati dal conto.
Nonostante ciò, non mi arriva nessun e-ticket.
Contatto il servizio di biglietteria del museo e mi risponde di inoltrare la ricevuta di pagamento a una mail del servizio coopculture chiedendo il PDF dei biglietti.
Risposta:
"Gentile

Non risultano prenotazioni a suo nome o col codice ordine fornito.
Riprenoti e rimborsiamo perché si tratta di un errore web che non ha generato biglietti.
Saluti
Stefano R".

Ricontatto il servizio di biglietteria del museo e richiedo di nuovo come sia possibile "un errore web" di questo tipo (a transazione avvenuta con successo).
Risposta: "rimandi la ricevuta di pagamento alla stessa mail chiedendo il rimborso poichè i biglietti non sono stati emessi", e la stessa mi consiglia di acquistare i biglietti alla biglietteria del museo, evidentemente consapevole del servizio piuttosto truffaldino cui si affidano.
Ho provveduto a richiedere il rimborso via mail.
Ancora nessuna risposta.

Bought the Rome Super Pass. Payment was made. Their website crashed. No tickets emailed. Contacted them by email and on their website. Called my bank to dispute the transaction.

An impossible, chaotic, shameful site. Once we got past the promising cosmetics and visuals, it was a living nightmare of frustration:

Over a period of several days we attempted at dozens of moments, at all hours, and through every possible permutation, to get any access to Rome's colesseum at 30 days prior and at any of the levels "offered." It was a constant "now-you-see-it, now-you-don't." It felt like we were being gamed, especially as we were entitled to 2 reduced tickets for our kids. Pure torture.

Es ist technisch nicht möglich ein Ticket über die offizielle Colosseum Seite zu buchen. somit ist man gezwungen auf Drittanbieter auszuweichen und dort föllig überteuert zu buchen, oft auch Fake Tickets. Vor ort Ticket kauf - 3 Stunden in Schlange stehen - toll ! Ein Armutszeugnis für Rom

Non funziona niente, sito, centralino, sgarbatezza degli assistenti, BIGLIETTI INTROVABILI PER IL COLOSSEO. A casaaaaaaaa

Déplorable, j'ai réservé le pass en ligne 15 jours avant la visite.La réservation en ligne pour le Colisée est impossible pour le jour souhaité (après maintes tentatives tous les jours). C'est de l'arnaque. Au guichet l'on me dit que c'est parce qu'il y a beaucoup de réservations, plus de place et que je n'ai pas dû me connecter au bon moment. Par contre l'on me propose d'acheter un billet au guichet et par hasard il y a de la place, mais pas pour billet acheté en ligne Omnia Pass Rome. En conclusion : A QUOI SERT LE PASS ?

Finalmente no podemos viajar a Roma debido al fallecimiento de un familiar (hermanos e hijo). Teníamos ya las entradas compradas y se niegan a cancelar las entradas o dejarlas al menos sin fecha, para utilizarlas posteriormente. He perdido 200 euros en entradas de coliseo y domus aurea