Luke Thornton from the Colchester Branch is easily contactable when I need to open a new account or ask about different options or make changes to any of my accounts! Initially the telephone banking t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Michelle in Colchester was wonderfully helpful, and very personable. It was her first day working from home, and on a new system, and in spite of that she was totally efficient and professional. Tha... Zobacz więcej
Reakcja na opinię
Due to changing circumstances I needed to change my account and reallocate some resources. I called into my local branch at Chester-le-Street- I outlined the position with counter staff who were extre... Zobacz więcej
Reakcja na opinię
I already have a personal account and have no problems. I wanted to open a joint account with my wife so tried to do it online. However, there system wouldn’t let me upload our identification. After... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O The Co-operative Bank
Napisane przez firmę
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Dane kontaktowe
Zjednoczone Królestwo
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Doskonała
21 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had a great experience with the staff
Had a great experience with the staff, they are helpful
and professional.Personal banker Ranjan gave me a clear guidance of the banking product such as saving.
Thanks for the excellent customer service
7 października 2026
Odpowiedź od The Co-operative Bank
It's great to hear that you had such a great experience with our team. It is wonderful to know that Ranjan provided clear guidance on our savings options and delivered excellent customer service to help you with your banking needs.- Michelle
Card payment not paid
I have never had a problem with the Co-operative bank or the staff they have always been friendly and very helpful and always give me answers if I ask any questions thank you all
9 października 2026
Odpowiedź od The Co-operative Bank
Hi David, thanks for letting us know about your consistently positive experiences with us. It is wonderful to know that our team has always been friendly, supportive, and ready to assist whenever you have questions. Thank you for sharing your kind feedback.- Michelle
the staff tried see me straight away…
the staff tried see me straight away without an appointment & only had wait a minute be seen & the lady was so friendly & helpful & described in detail all the points of opening an account & all the different options available
1 października 2026
Odpowiedź od The Co-operative Bank
Hi James, we are delighted to hear that you had such a wonderful experience visiting us. It is great that our team could assist you so quickly and thoroughly explain all your options for opening an account. Thank you for sharing your positive feedback with us.- Michelle
A fraudulent payment was detected by…
A fraudulent payment was detected by the bank and in the subsequent phone call everything was well explained and resolved. Excellent and friendly, clear service.
9 października 2026
Odpowiedź od The Co-operative Bank
We are so glad to hear that our fraud security measures kept your account safe and that our team was able to explain the situation clearly. It is wonderful to know you received such friendly and helpful service while getting everything resolved. Thank you for sharing your positive experience with us.- Michelle
Staff are very patient and…
Staff are very patient and understanding . As a registered disabled customer the staff show great calm and willing .
9 października 2026
Odpowiedź od The Co-operative Bank
Hi Paddy, we are so pleased to hear that our team provided such patient, calm, and supportive assistance during your visit. Ensuring that every customer feels understood and well cared for is very important to us, and we truly appreciate you taking the time to share your kind feedback.- Michelle
Awful online banking app and customer…
Awful online banking app and customer support. Seriously lagging behind modern banking competitors.
21 września 2026
Odpowiedź od The Co-operative Bank
Hi Mark, Thank you for your feedback. We are upgrading our digital tools and team training to improve. Thanks - Michelle
Really satisfied with you I think my…
Really satisfied with you I think my one of best decision to make account with u
5 października 2026
Opinia niezależna
Odpowiedź od The Co-operative Bank
Hi Fareed, it's great to hear that opening an account with us has been such a great decision for you. Thank you for taking the time to share your wonderful feedback and for choosing our service! - Michelle
Odpowiedź od The Co-operative Bank
Thanks for your 5 star review James. - Michelle
Bad Banking!
Having to phone my bank asking where my new card is and they keep saying my old last until end of the month which i have ben told several times. My bank and the help which i am not getting is causing me alot of stress and effecting my mental health
9 października 2026
Odpowiedź od The Co-operative Bank
We are truly sorry to hear about the distress and frustration this situation with your replacement card has caused you. It is deeply concerning to know that this experience is impacting your well-being, as we always aim to support our customers with care. We understand how important it is to have peace of mind regarding your account access, and we sincerely apologize for failing to provide the help and reassurance you needed. Please contact us through Facebook/X so that we can help. - Michelle
I had one of those issues that makes…
I had one of those issues that makes you panic a bit....my call to the bank was answered quickly & the colleague I spoke to was kind, patient & put my mind at rest straight away. The issue was dealt with efficiently & he made sure i was happy with everything before we ended the call. As always your customer service & security measures are second to none....well done guys !
9 października 2026
Opinia niezależna
Odpowiedź od The Co-operative Bank
Hi Lin, we are so pleased to hear that our team member was able to put your mind at ease and resolve your issue so quickly. It is wonderful to know that you felt well looked after and reassured during a stressful moment. Thank you so much for your kind words and for your continued trust in our service and security. - Michelle
I was point blank denied sight of my…
I was point blank denied sight of my ‘archived’ bank statements after I switched my current account elsewhere.
I had to call Armchair Banking whilst in the branch myself, to get them to tell the cashier how to find at least the one piece of information I needed for a critical legal matter. Emailing it was refused and I was told it would be 7 working days before I might receive printouts by snailmail!
An elderly lady was having a meltdown at the lack of understanding she seemed to be experiencing and with only 2 staff on, it caused a queue out of the branch door!
I was extremely anxious as there was a lack of ‘common sense’ to resolve the situation.
The lady who served me at the counter apologised in full for not having known what to do until the Adviser on my own mobile phone hung on for 20minutes to explain it to her - I had to queue that long again to be helped further.
9 października 2026
Odpowiedź od The Co-operative Bank
I am very sorry to hear about your frustrating experience at our branch and the anxiety this situation caused, especially during a time-sensitive matter. We strive to provide knowledgeable and efficient support to all our customers, and it is disappointing that we fell short of those standards during your visit. Your feedback regarding the long wait times, staffing levels, and the process for accessing archived statements has been noted so we can work on improving our service. If you'd like to discuss this further please contact us on 03457 212 212 or through Facebook/X. - Michelle
My problem was resolved very in a well
9 października 2026
Odpowiedź od The Co-operative Bank
This is great to hear John, thanks for your review. - Michelle
coop bank very efficient
coop bank officials were very knowledgable and efficient. I recommend coop bank.
9 października 2026
Odpowiedź od The Co-operative Bank
Thanks for your 5 star review Edward. - Michelle
Called this morning Saturday 10th…
Called this morning Saturday 10th October, to try to open online banking, I asked for a acrivation code, and was told outright "you need to go yo a local branch" so thats a yes on the account being all but closed. I said this to the guy, which he tried to deny, but I asked can I access my funds or do anything with the account - he could not answer and terminated the call.
BTW when whoever replies on trustpilot says they want my details to see what they can do, that is the request I get almost evertime - but iy does not promise or guarantee that they will do anything - its basically a confidence trick - well I am not that niave anymore - I had a foreign woman on the phone this morning who I got to say she 'will help' but she did nothing but treat myself like an idiot and of course no help.
You take your false dialogue somewhere else were all stocked up here!
10 października 2026
Opinia niezależna
Odpowiedź od The Co-operative Bank
Hi, as per our previous replies we really want to help. Please provide your details so that we can contact you. - Michelle
The customer service can easily be…
The customer service can easily be reach on phone
8 października 2026
Odpowiedź od The Co-operative Bank
Thanks for your review and feedback. - Michelle
A very pleasant and worthwhile appointment
The staff were all very pleasant, professional, knowledgeable and very willing to help and explain. I felt comfortable asking for help and information.
7 października 2026
Odpowiedź od The Co-operative Bank
Thanks for your great feedback Janet. - Michelle
Mobile App
I used the mobile app to transfer money to help pay for a family wedding and found this a really straightforward process. I’d happily recommend this service and will be using it in the future.
10 października 2026
Opinia niezależna
Odpowiedź od The Co-operative Bank
Hi Ian, it's great to hear that using our mobile app made sending funds for such a special occasion a smooth and easy experience for you. It is wonderful to know you would recommend our service, and we look forward to helping you with your future transfers. Thank you for taking the time to share your feedback!- Michelle
Co op Business Banking is a joke
Co op Business Banking is a joke. They have not updated their systems in decades. And when they do attempt to upgrade, it crashes and is out of action for days. Their 'upgrade- over the w/e of 18thSep26 resulted in both the online banking and app being unavailable for days. Their connection to third party apps (like Xero) took 3WEEKs to be fixed.
How can you operate a business with banking that cannot be trusted?
We moved here because they offer free banking for charities. I'd rather pay the fees with a bank that invests in its technology.....
10 października 2026
Opinia niezależna
Odpowiedź od The Co-operative Bank
I am truly sorry to hear about the significant disruption and frustration caused to your organization following the recent system updates. It is understandable how essential reliable digital tools and third-party software connections are for running a charity smoothly, and I regret the inconvenience this downtime caused. Your feedback regarding our digital infrastructure has been noted, as we are continuously working to improve our technology and service reliability. - Michelle
Excellent service.
Popped in to branch to open an account, didn’t have an appointment but was seen anyway. All of the staff were lovely and it’s great having an actual branch that I can go into and speak to a person rather than a chatbot.
7 października 2026
Odpowiedź od The Co-operative Bank
Hi Elizabeth, thanks for your review and for letting us know that our team was able to assist you right away with opening your new account. It is wonderful to know how much you value being able to visit us in person and have a great face-to-face conversation with our helpful staff. Welcome to the bank and thank you for taking the time to share your lovely feedback! - Michelle
Very helpful response
My call was answered within 5 minutes. The call handler was very helpful and did her very best to help with my payment problem.
8 października 2026
Odpowiedź od The Co-operative Bank
Hi Avril, it's good to hear that your call was answered so quickly and that our team member went above and beyond to assist you with your payment issue. Thank you for taking the time to share your wonderful feedback with us! - Michelle
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.