The Co-operative Bank Recenzje 

I have been with the Cooperative Bank since the early 80s.

I like the ethical stance. Their banking app has got better over the years and is now first class.

Glad I joined. Glad I've stayed

the person I spoke to was patient helpful and polite. He gave me plenty of time without rushing me at all.

Very easy to get the help I needed at the time

Very helpful and friendly

The Co-Operative bank identified the compromise of my card before it became an issue, would recommend this bank

Frfiendly and helpful staff.

I already have a personal account and have no problems. I wanted to open a joint account with my wife so tried to do it online. However, there system wouldn’t let me upload our identification. After more than a week we tried in branch, sadly there was no one there qualified to do it. So, we ended up sitting in a room having a phone call with a staff member at another branch to open the account, it was a lengthy conversation. I appreciate that they strive for ethical banking, it’s to be lauded, the experience was disappointing though.
I can’t blame the staff, they couldn’t be more helpful, just let down by their system.

Resolved my issue, quickly and efficiently

An SMS receiver which the bank know is used only for authentication codes was sent credit card transaction warnings which i only found by accident. The sending number was apparently unstaffed and replying to it only triggered a boilerplate response to contact customers services, which were closed! I tried to login to online banking but the SMS service for authentication codes was taking 20 minutes or more to relay them so the login session timed out. Because email authentication has been abandoned by CoopBank there was no backup authentication method and therefore no way to access my account and find out what the problem was. Actually there was no problem - just another false positive from their half baked security processes which I had abandond for online purchases years ago because of their confused and undocumented requirements - but I didn't know that at the time and was completely unable to make any usable contact.

Friendly helpful staff.
We asked them to perform quite a complicated set of transfers: they were careful to check and double-check all the details.

I wanted to make a new payment. The website was easy to use. It also highlighted whether there was a scam risk

Friendly staff, not pushy, explained everything in details, and also offered helpful advice. Quickly address my needs in a polite and professional manner

Business banking poor accessibility for customers with a hearing impairment. I wanted to request a new plastic token but could not contact them easily to do so. When I did so, with the help of my wife, I was told by a representative that they were uncomfortable speaking to more than one person. She was supporting me by relaying conversation that I may not have understood. Do they train their staff? Do they know anything about the Equality Act 2010?
Held on phone for over 30 minutes initially. Then the agent put me on hold at least twice for over 20 minutes. Then disconnected rudely.

Michelle in Colchester was wonderfully helpful, and very personable. It was her first day working from home, and on a new system, and in spite of that she was totally efficient and professional. That made our application experience very easy, and enjoyable. Thank you Michelle for being there!

Excellent service

Bank contacted me about some payments which I new nothing about. They quickly blocked those payments then unblocked my account so I could get back to normal. Great service and thanks for saving me money.

Knowledgeable, honest and balanced Mortgage adviser. Dealt withy query efficiently. Very friendly and professional.

Security check on £50 payment to a regular saved payee? overkill!

The website is very easy to navigate and I am 100% happy to be an online customer. Sadly no Coop Bank branch in local towns.