The Co-operative Bank Recenzje 

I spoke to Saul, wh0o was very helpful, in arranging the details for transferring part of my ISA funds

Communicated with the bank via my phone. I didn't have to wait long before my call was answered and I was able to get to the right department with ease. I was dealt with efficiently and I was very happy with the whole experience

I've had a few problems with my finances, and every time I go inside the bank, they are so very helpful in my situation, I go in very nervous, and leave with a big smile on my face.. Very relieved how they always help me, explain what I need to do, very kind, and professional care.. Phil

Treated like a criminal, I know there is alot of fraud / scams around so I totally understand they have to be careful and ask security questions but a 32min third degree ...really ?
What gets me is they are really security conscious...great !....but there system does not send transaction notifications to help us keep an eye in our account ! Co op needs to update its systems in line with other banks

I wanted a copy credit card statement from more than 6 months ago and was annoyed that I couldn't get it online so phoned to request it emailed to me. I was told it would arrive by post within 10 days!! Received it yesterday - and they sent the wrong month!! I have banked with the Co-op for over 50 years and am very disappointed that they seem so antiquated in their online and back office procedures.

The staff member was very helpful, knowledgeable and put me at ease.
I am currently having regular issues with scammers trying to intercept my banking and management and Co Op has a very helpful secure system
The staff member addressed my concerns immediately and thankfully I am able to keep the scammers at bay with the help of Co Op and its staff.

First dealing with the reply, "we really want to help..." doesnt actualy mean tou will definenvtly sove the problem - does it? Just another confidence play.

Now, yesterday I spoke with 5 agents, 4 of which were the usual surely, unhelpful, dont want to be here and dont want to do anything sort, with the last being completely the opposite.

First call, I wanted to know or have an answer to both questions I had and stated up-front that I would be asking two questions; what happened was that the young woman would not let myself get to the second question before interupting, I askied hetr to allow me to finish, but no she would not allow this, and when I had to fight to have the call I wanted she terminated the call - while I was talking.

With the second call at least the gut allowed myself to complete what I wanted to say, but then he said that the reason why I was ajed to go to a vranch with id is if I did not pass security over the phone, where I poinyed out that I had passed security, which is where we got into a brief verbal tussel where he was insistent he was correct, then he raised his voice, said he looked forward to speaking with myself again and terminated the call while I was still talking or replying.

The third call was a foreign woman who could not prounounce coop saying 'cora', but at least she put me through to complaints.

Fourth person, or the complaint section, I went through security, then I made a complaint, after that he asked myself a question that I had already given an answer to ie full previous address, and when I told him he had already asked that question of which of couse had been answered, he doubled down on the question and was jolding me obver abarrel clearly indicating that he was not going tp register the complaint unless I complied 0 Ias I was saying I hate being held over a barrel he had dropped the call while I was talikng.

The next person was completley the opposite of everything I have encounted with these agent, he was helpful, straight forward, wanted to help, cooperative, and any other thing he could be called aking this linee.

When repeatedly one encounters what one encounters at this banks call centre staff, you might get the idea that its your fault until you come across an agent like this last guy, who but his actions is the exception that proves you are right and tha the vast mojority what work for this bank should not be.

BTW out of the blue, just like they had implemented, with no ex[lanation, they lifted the block on the debit card - I am thinking it maybe theletter I sent last week with 4 FCA rules and that I will take the matter to a solicitor, because as recently as Saturday they was still telling me to go to a local branch.

Overall a bunch of a-holes, but very occosionally you come across a good person.

It is , of course, difficult to establish if a contact purportedly from one's Bank is legitimate or a scam. Having checked, as best I could, I phoned the bank and was helped by a very competent agent who both understood my concerns and dealt swiftly and transparently, foiling the fraudulent transaction. I was extremely grateful and pleased with this service.
It really didn't feel as if I was dealing with a faceless institution - the agent, whose name I did not retain, gave the impression of wanting to help and of caring. Many thanks.

Lyndsey from the Oldham Spindles branch has been absolutely brilliant during somewhat testing times in relation to getting the power of attorney set up for my Mother and Father in laws.
We have been in twice to see her and she is so welcoming, friendly, efficient and supportive in pointing us in the right direction.
She is an absolute credit to her profession and thanks so much Lyndsey once again for your support.
It really means a lot during difficult times for us.
All the very best for the future.
Kind Regards, David and Clare Diggle

Easy to use, able to manage accounts easily, like connected to Coventry building society.

Been with Co-op bank for 15years.
They have always done everything I have required and would recommend them 100%

Was not able to obtain upgrade within a reasonable time

Despite an initial wait, my task was dealt with promptly and efficiently.

How many times must a customer contact/email/phone these clowns to have a request actioned ???

Keep asking Co-op to send one-time verification codes via email, But clowns keep telling me the code has been sent to a mobile number ending '000' - that's not my number!!!

Co-op what does it take to press a couple of computer buttons to sort out your home made farce???

My problem was handled quickly an professionally an in a courteous manner

The lady who took my call on the fraudulent line was very helpful she put me at ease that nothing from the fraudulent call will be taken out my account

I have been with the Cooperative Bank since the early 80s.

I like the ethical stance. Their banking app has got better over the years and is now first class.

Glad I joined. Glad I've stayed

the person I spoke to was patient helpful and polite. He gave me plenty of time without rushing me at all.

Very easy to get the help I needed at the time

Very helpful and friendly