Jay Ann was extremely kind and reassuring. Hopefully she wasn’t just a chat bot but a real person because it’s hard these days to find customer service representatives whom actually care about someone... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shipping and delivery fast. Price was good. Glasses are okay. Navigation on website could be much better. Sorting and filters works poorly. The nose pieces on my glasses (Nemiscau) rattle which I've... Zobacz więcej
I really appreciate the cheaper comparable product, everclear ELITE 5, being offered to me before checkout. In addition, I received a free trial offer. The lenses are great, the Klarna payment option... Zobacz więcej
Reakcja na opinię
Recommend this site for anyone purchasing prescription glasses. Lots of options, great prices, shipping as stated - not only did they arrive long before the expected date, but the packaging was great... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Centrum okulistyczne
- również w kategorii:
- Dostawca soczewek kontaktowych
- Hurtownia okularów
- Sklep z okularami przeciwsłonecznymi
O Clearly
Napisane przez firmę
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Dane kontaktowe
401 W Georgia St, V6B 5A1, Vancouver, Kanada
- 1-866-414-2326
- clearly.ca
4,3
Doskonała
66 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great prices and fast delivery ❤️
20 października 2026
Odpowiedź od Clearly
We are so glad to hear that you enjoyed our affordable pricing and speedy shipping. Thank you so much for taking the time to share your wonderful feedback with us! -AQ
Odpowiedź od Clearly
We are delighted to hear that your order arrived smoothly and that you found our pricing to be reasonable. Thank you so much for sharing your positive experience with us! -AQ
The post office lost my order
The post office lost my order. I have a service ticket on the lost package.........
Copied email from the post office:
Dear Customer,
Thank you for contacting Canada Post Customer Service. Please find below the details concerning the service ticket we have opened in response to your request.
Service Ticket Details
Topic: Inquiry - Item not delivered
Ticket Number: 0164799322
Submitted: 2026/10/20
Tracking Number: 7025911120191265
The security of the mail is a top priority at Canada Post. We are committed to taking the measures necessary to protect the mail, recognizing that we hold a special position of trust and accountability for the mail we deliver on behalf of Canadians.
Your request has been sent to the Delivery Office for investigation. The investigation will take up to 3 business days.
If the item is located, it will be delivered to your normal delivery location (e.g. Community Mail Box). If you do not receive the item by 2026/10/23, please contact the sender for next steps.
In the meantime, you can go Online to monitor whether additional information about the delivery status of your item becomes available.
Sincerely,
Canada Post Customer Service
21 października 2026
Odpowiedź od Clearly
We appreciate you taking the time to share this update regarding your shipment. It is incredibly frustrating to deal with delivery delays and missing packages, and we completely understand how stressful this situation is for you. We sincerely regret that your order has not arrived as expected due to this transit issue with the postal carrier.
Since the postal service has initiated an official investigation into this tracking number, we are closely monitoring the status of this ticket alongside you. We want to assure you that we are committed to assisting you through this process. If the carrier does not locate and deliver your package by the date specified in their communication, we will work directly with you to determine the best path forward to resolve this matter.
Our team is currently reviewing our shipping processes to see how we can better support our customers when third-party delivery issues arise. We value your patience and cooperation while the postal service completes their investigation over the next few business days. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Odpowiedź od Clearly
We are thrilled to hear that you are pleased with our product standards, affordable rates, and prompt shipping. Thank you so much for sharing your positive experience with us! - MD
Odpowiedź od Clearly
Thank you so much for the wonderful feedback! We are thrilled to hear that your ordering process was straightforward and that your delivery arrived so promptly. We appreciate your support! - MD
Odpowiedź od Clearly
We are absolutely thrilled to hear that you had such a smooth and speedy experience with us, from the moment you placed your order until it arrived at your door. Thank you so much for sharing your positive feedback and for highly recommending our services! - MD
Late delivery, poor quality
21 października 2026
Odpowiedź od Clearly
Thank you for your feedback. We are deeply sorry that our shipment arrived behind schedule and that the craftsmanship of our product did not meet your expectations. We are currently reviewing our shipping processes and inspecting our inventory to ensure this does not happen again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
easy ordering and quick delivery
easy ordering and quick delivery. Also very competitive pricing
21 października 2026
Odpowiedź od Clearly
We are so happy to hear that you had a simple ordering process, received your shipment quickly, and found our rates to be highly competitive. We truly appreciate your wonderful feedback! - MD
Rapide et efficace
21 października 2026
Odpowiedź od Clearly
Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que vous avez apprécié la rapidité et l’efficacité de notre service. Au plaisir de vous accompagner à nouveau ! - MD
Odpowiedź od Clearly
Thank you for your feedback! We’re glad to hear you had a quick and smooth experience with our service. We truly appreciate your support! - MD
Odpowiedź od Clearly
We are so happy to hear that your order arrived quickly and that the speedy delivery was helpful to you. We truly appreciate your positive feedback! - MD
Odpowiedź od Clearly
Hi Tracy, thank you so much for your kind words! We truly appreciate your feedback and are happy to know you had a positive experience with our customer service. We look forward to assisting you again! - MD
Odpowiedź od Clearly
We sincerely apologize that you haven’t received your delivery. We understand how frustrating this must be. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Great Expeience
Easy to order, helpful customer service, great price, and reliable delivery.
21 października 2026
Odpowiedź od Clearly
We're so happy to hear that you found the ordering process straightforward, our team helpful, and our pricing great! It is wonderful to know that your items arrived reliably. We truly appreciate your positive feedback! - MD
Easy to order online and speedy delivery
Easy to order online and speedy delivery
20 października 2026
Odpowiedź od Clearly
We are so pleased to hear that placing your order online was simple and that your delivery arrived quickly. Thank you for sharing your positive feedback with us! - MD
Easy company to deal with
Easy company to deal with. Have dealt with this company for many years. Contacts arrive on time.
21 października 2026
Odpowiedź od Clearly
It is wonderful to hear that you have trusted us with your needs for so many years. We are so glad that we can consistently provide you with a simple ordering process and prompt deliveries. Thank you for sharing your positive experience with us! - MD
Great product, excellent service
Always excellent service. I have been using Clearly for many years now. They are quick to respond and solve any problems. Lens quality is excellent and a great choice of frames, prices are unmatchable and delivery timely. I highly recommend Clearly.
20 października 2026
Odpowiedź od Clearly
We are so grateful for your loyalty over the years! It is wonderful to hear that you are pleased with our quick customer support, high-quality lenses, great frame selection, and affordable prices. Thank you so much for your highly valued recommendation! - MD
Odpowiedź od Clearly
Thank you for your kind feedback! We’re delighted to hear that you received very good service. Your satisfaction means a lot to us, and we look forward to assisting you again! - MD
Odpowiedź od Clearly
We are so pleased to hear that your order arrived quickly and that you enjoyed the sweet treats included in your package. Thank you so much for sharing your wonderful feedback with us! -RN
I have never used readers before..
I have never used readers before... I took them out of the case and was amazed at how it changed my reading experience.... I should have done this sooner.
20 października 2026
Odpowiedź od Clearly
We are glad you enjoyed your experience with our reading glasses. It is wonderful that we could help improve your daily reading comfort. Thank you for sharing this very positive feedback with us. -RN
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.