Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested. We have an audit due soon and if the auditor found this, we would hav... Zobacz więcej
Reakcja na opinię
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the... Zobacz więcej
Reakcja na opinię
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Instalator systemów bezpieczeństwa
- Dostawca alarmów pożarowych
- Dostawca sprzętu przeciwpożarowego
- Sklep z artykułami ds bezpieczeństwa
- Firma ochroniarska
Napisane przez firmę
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Dane kontaktowe
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Zjednoczone Królestwo
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Doskonała
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Chubb alarm inspection
The Chubb engineer arrived in good time and did an efficient inspection and test of our alarm system. Very friendly and courteous as always.
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Ronald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Caroline,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely Poor Communication and Unacceptable Delays
We paid a deposit on 6 March 2026 for fire alarm works.
Only after repeated emails and considerable chasing were installation dates eventually confirmed for 6 and 7 May 2026. However, the works did not proceed, as we were informed at the last moment that the required parts were unavailable.
Despite numerous further follow-ups over the following weeks, we were never provided with a firm replacement installation date. Our latest email, sent on 22 June 2026, was also left unanswered.
This was particularly concerning because the works were related to Health & Safety compliance. The poor communication, repeated delays and failure to provide a clear plan wasted a considerable amount of our time and left us exposed to ongoing uncertainty and risk.
We have now lost confidence in Chubb’s ability to complete the works within a reasonable timeframe and have formally requested cancellation and a full refund of our deposit.
Based on our experience, the level of service, communication and handling of this matter has been completely unacceptable.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Chubb Fire & Security UK
Dear River Chan,
We are very sorry to hear about the issues you faced with the installation. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
We hope that your next experience is a pleasant one should you wish to come back to us.
Best wishes,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Mrs J B Stevens,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from Simon as usual
20 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Joanna Milne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very professional
Arrived as promised and carried out the requirement work without any fuss. Very professional.
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Geoffrey Jones,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service - it works.
19 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Regular engineers you can trust
I really appreciate having a regular engineer who I have got to know and trust. Always a warning call before arriving and efficient service.
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Deborah Moody,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very thoughtful and helpful visit
Very thoughtful and helpful visit that solved the problem.
First class service at a stressful time for Chubb staff because of the heat.
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Marion Heap,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our local engineer Harry Mcguire was…
Our local engineer Harry Mcguire was extremely polite and helpful with all questions we had regarding our system and emergency lights - EMR
26 czerwca 2026
Opinia niezależna
Odpowiedź od Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very helpful and professional service
Very helpful and professional service. Was both friendly and efficient.
26 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Robert Thorburn,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
Excellent service. Very professional and everything explained as he went along. Really nice guy, friendly and very good at his job.
25 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Mr McNabb,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Margaret,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Nat,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service was explained by Chris
Service was explained by Chris, very polite and didn't waste time
24 czerwca 2026
Odpowiedź od Chubb Fire & Security UK
Dear Erica,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Odpowiedź od Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.