Wow...what amazing customer service. Our order was processed and dispatched quickly. An item arrived damage and the customer service team couldnt have done more to help. Issue resolved immediately and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy to order. Garden rattan dining set - absolutely brilliant. Great customer service- rang to thank me for my order Delivery earlier than expected which was great. Highly recommend Chimes
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Zobacz więcej
Reakcja na opinię
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z meblami ogrodowymi
- również w kategorii:
- Sklep z wyposażeniem domowym
Napisane przez firmę
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Dane kontaktowe
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Zjednoczone Królestwo
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Doskonała
740 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered a glass mirror for my new home…
Ordered a glass mirror for my new home on the 31/3/2026. Not sure what date I received it. Open on the 6th May in my hew home only to find a crack . I bubbled wrapped and put fragile tape all over it . I know it was not me or the my removals. Chimes will not except my return for a exchange ,£219 down the drain so upset. Because it's a couple of days over in their terms and conditions. Won't he shopping with them again. awful customer care .
8 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Tracy,
Thank you for your feedback. I can see the mirror was ordered on 30th March and delivered on 2nd April. Unfortunately, the damage was not reported until 7th May, which is outside our reporting timeframe for transit damage.
As the mirror had also been moved during a house move before being opened, we’re unable to determine whether the crack occurred during delivery or afterwards in transit/storage at the property.
We do understand this is disappointing, however we do have to follow our terms and conditions consistently for all customers.
Kind regards,
Chimes
Great Customer Service
From ordering online to receiving the product there was excellent communication including a call which is unusual these days.
The sun loungers I ordered are really comfortable and look great.
29 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Ian,
Thank you for your lovely review. We’re really pleased to hear you were happy with both the communication and your new sun loungers. We believe keeping customers updated personally makes all the difference, so it’s great to know that stood out to you.
We hope you enjoy the loungers for many summers to come.
Kind regards,
Chimes
The furniture is beautiful (Portofino…
The furniture is beautiful (Portofino firepit). There was a little issue which was rectified by the management, who kept in contact.
29 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Terri,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying your Portofino firepit furniture and that our team was able to quickly resolve the issue for you. Keeping our customers updated and ensuring you’re happy with your purchase is very important to us. We truly appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Mrs Cook,
Thank you so much for the fantastic review. We’re thrilled to hear you loved the product and had a great experience with our communication. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Anna,
Thank you for your kind words. We're really glad you had a positive experience with our friendly service and found our prices to be good value. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Storage box
Very pleased with my order delivery is what they said within seven days.
Excellent service.
25 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Sharon,
Thank you so much for your kind words. We’re really glad to hear you’re pleased with your order and that the delivery met expectations. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Glyn,
Thank you for your feedback. We're really pleased to hear you found the quality excellent and the price good. We appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
Would recommend for product quality and service
Great quality product. Delivered ontime by friendly helpful drivers. Couldnt ask for more. Highly recommended.
23 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Stephanie,
Thank you so much for your kind words. We're delighted to hear that you were happy with the quality of the product and that our delivery team made a positive impression. We really appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Dean,
Thank you so much for your kind review. We're really pleased to hear that you like your new table and chairs. We hope you enjoy your new furniture.
Kind regards,
Chimes
Furniture arrived quickly and is…
Furniture arrived quickly and is lovely. The rain cover I also ordered was not sent and had to ring the company twice about this. On the second occasion though they did send it out on next day delivery. Not had chance to try the fire pit yet.
15 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Carol,
Thank you for your feedback. We're really glad to hear your furniture arrived quickly and that you're happy with it.
We’re sorry for the inconvenience caused by the missing rain cover and that you had to contact us twice to resolve it. That’s not the experience we aim to provide. We do appreciate your patience, and we’re pleased we could get it to you next-day delivery in the end.
We hope you get the chance to enjoy your fire pit soon, fingers crossed for some good weather! If you need anything else, please don’t hesitate to get in touch.
Kind regards,
Chimes
Nova gazebo GREAT - but go elsewhere
We purchased the gazebo - which frankly is great, but there was an offer on to get a free heater for £299 but you have to actually buy it to get it discounted at the checkout which wasn't at all clear from the website.
so the gazebo eventually arrived about 2 weeks kate due to shipping errors at the courier ... which took me many emails and calls to sort out - Chimes weren't very proactive. Now chimes won't send us the free heater without proof the offer was on at the time, which it was at every stockist of Nova!!
definately buy Nova but not from this distributor
14 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Tim,
Thank you for your feedback, and we’re really pleased to hear that you’re happy with the pergola itself.
As we explained at the time of your order, the pergola was unfortunately out of stock, and the delay you experienced was due to ongoing global shipping issues. Vessels are currently having to take longer routes, which has impacted delivery times across the industry, not just with your order.
Regarding the heater offer, at the time you placed your order, this promotion was not running. Instead, you purchased the pergola at a significantly reduced sale price which was over £500 less than the current price. When the free heater offer is available, customers are able to select and add it to their basket during checkout.
It’s also important to clarify that the heater promotion is not a manufacturer-wide offer from Nova, but one we run independently as a retailer using our own financial resources. As such, it is only applicable during specific promotional periods.
As previously mentioned, if you do have any evidence showing that the free heater offer was active at the time of your purchase, please do send it over and we will be happy to review this and honour it where appropriate.
We appreciate your comments on communication and will take this on board to improve our service going forward.
Kind regards,
Chimes
Overpriced
Overpriced, poor quality had obviously been returned by another customer as in wrong packaging.
Had a garden set at my previous address and the quality was fantastic,definatly gone downhill.
Item returned.
14 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Karan,
Thank you for your feedback. We’re sorry to hear that this purchase didn’t meet your expectations, especially given your positive experience with us in the past.
We’d like to reassure you that upon receiving your return, we carefully checked the set and its packaging, and everything was in the correct boxes as intended. The set you ordered is one of our more budget-friendly options, we do offer a range of products designed to suit different budgets and preferences. This particular set features an aluminium frame and is not a flat-packed item so still of great quality.
We appreciate your comments and will certainly take them on board. If you decide to shop with us again, we’d be more than happy to help you find a set that better matches the standard you previously experienced.
Kind regards
Chimes
Great customer service
Great customer service, knowledgeable on their products. Have purchased with them before. Items of a good quality. I would recommend them
6 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Tracey,
Thank you for your kind words and for choosing us again. We’re really glad to hear you’ve had a positive experience with both our team and our products. Your recommendation means a lot to us, and we look forward to serving you again soon.
Kind regards
Chimes
Garden furniture
Very happy with the garden furniture.
Great price arrived on time and very comfortable.
13 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Janis,
Thank you for your lovely feedback.
We’re so pleased to hear you’re happy with your garden furniture and that it arrived on time. It’s great to know you’re finding it comfortable and good value too.
We hope you enjoy it for many seasons to come.
Kind regards,
Chimes
What a delightful company to deal with
What a delightful company to deal with. Excellent customer service. Would highly recommend.
10 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Neil,
Thank you for your kind words.
We’re delighted to hear you enjoyed your experience with us and that our customer service made a positive impression. Your recommendation really means a lot, thank you for your support.
Kind regards,
Chimes
Great service yet again from Chimes
Great service yet again from Chimes, our love chairs are wonderful and totally as described in there sales, the courier side was a little slow on communication regarding delivery though and not much communication with courier dispatch organizer, overall good service though.
Thank you
18 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Mark,
Thank you for your continued support and for taking the time to share your feedback.
We’re delighted to hear that you love your chairs and that they met your expectations. We also really appreciate your comments regarding the courier communication, this is something we’ll take on board and review with our delivery partners to help improve the experience.
Thank you again, and we hope you enjoy your furniture.
Kind regards
Chimes
Really great company
Really great company, great communication and very helpful. I would definitely use them again and recommend them.
12 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Marc,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and communication from our team. We hope you enjoy your new furniture and look forward to helping you in the future.
Kind regards,
Chimes
Fab Garden Set
Garden furniture was exactly what we were looking for, lovely set. Great service in the store and delivery was on time and within 5 days. Guys brought it right into our garden even lifting over our garden wall so not to squeeze it through our wide gate. Would recommend
18 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Jan,
Thank you for your fantastic review.
We’re so pleased to hear the furniture was exactly what you were looking for and that you had a great experience both in-store and with delivery. Our team will be delighted to know their extra effort especially getting it safely into your garden made a difference.
We really appreciate your recommendation and hope you enjoy your new set for many seasons to come.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Kerry,
Dear Alec,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and find our products high quality. We hope you enjoy your new furniture.
Kind regards,
Chimes
Brilliant service from start to finish…
Brilliant service from start to finish , I’d ordered some furniture from elsewhere first and had an absolute nightmare with them , cancelled the order after being messed around and came across chimes , and what a breathe of fresh air they were to deal with , communication was spot on and the service on a whole is fantastic !
18 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Ben,
Thank you so much for your wonderful feedback.
We’re really pleased you found us after your previous experience and that we could turn things around for you. It’s great to hear that our communication and overall service made such a positive difference.
We truly appreciate your support and hope you enjoy your furniture, please don’t hesitate to get in touch if you need anything in the future.
Kind regards
Chimes
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.