Wow...what amazing customer service. Our order was processed and dispatched quickly. An item arrived damage and the customer service team couldnt have done more to help. Issue resolved immediately and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Easy to order. Garden rattan dining set - absolutely brilliant. Great customer service- rang to thank me for my order Delivery earlier than expected which was great. Highly recommend Chimes
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Zobacz więcej
Reakcja na opinię
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Zobacz więcej
Reakcja na opinię
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Napisane przez firmę
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Dane kontaktowe
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Zjednoczone Królestwo
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Doskonała
740 recenzji
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Great customer service and even though…
Great customer service and even though I messed up my original order the team were great and as soon as I had informed them they made the necessary changes. All received in good working order
14 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear John,
Thank you for your lovely review. We’re so pleased to hear our team were able to help quickly and make the necessary changes to your order for you.
It’s great to know everything arrived safely and in good working order. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
Excellent from start to finish
Excellent from start to finish.
Bought a pergola, communication was great delivery was fast and the pergola is excellent.
11 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review. We’re delighted to hear you had an excellent experience from start to finish.
It’s fantastic to know you were happy with the communication, fast delivery and, most importantly, your new pergola. We truly appreciate your support and hope you enjoy it for many years to come.
Kind regards,
Chimes
5 Star top service from Chimes!
We went into the showroom and ordered the Nova Apollo 3m round parasol and a Nova Barbados 3m round parasol with a request for delivery just before the heatwave and Chimes made sure our order was delivered the very next day! The staff are helpful, knowledgeable and friendly.
The products are good quality and good value, the Nova Apollo parasol is a sturdy unit and can be moved in a 360 degrees rotation at the push of a button! It is perfect for providing shade to my large Koi pond.
This is the second time we have purchased from Chimes and highly recommend them for their quality and customer service. 5 star top service - Thank you!
20 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Joe,
Thank you so much for your fantastic review and for choosing Chimes again for your outdoor furniture and accessories.
We’re delighted we were able to arrange next-day delivery for your parasols in time for the heatwave, and it’s wonderful to hear how pleased you are with both the Nova Apollo and Nova Barbados parasols. The Apollo’s 360-degree rotation really is a fantastic feature, and it sounds perfect for providing shade over your Koi pond.
Your kind comments about our team, products and customer service truly mean a lot to us. We greatly appreciate your continued support and recommendation, and we hope you enjoy your new parasols throughout the summer.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Kim,
Thank you for your review. We’re so pleased to hear you found our team helpful and that you received great service. Your support is greatly appreciated.
Kind regards,
Chimes
Excellent quality furniture
Excellent quality furniture. Delivery at time stated. Delivery crew very helpful.
18 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Sue,
Thank you for your lovely review. We’re delighted to hear you are happy with the quality of your furniture and that your delivery arrived as scheduled. It’s also wonderful to know our delivery team were helpful throughout the process.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
First class
From the moment we walked into the showroom, the team were incredibly helpful and knowledgeable. They gave us plenty of time to walk around and explore the showroom at our own pace, and we never felt pressured at all. We actually left without purchasing anything at first because it was such a big decision to make.
Later on, we went online and spoke to Nikki, and from that point onwards I truly felt in safe hands. She guided me through the entire ordering process and accommodated my request for a fast delivery, which we really appreciated.
When Paul and Tom arrived with our new Monaco dining table, chairs, and lounge furniture, we were so glad we had paid for the white glove service. Watching them carefully assemble everything and deal with the huge number of boxes so effortlessly and professionally was impressive. They were such decent, hardworking people and couldn’t have been more helpful.
I honestly couldn’t fault the service from start to finish and would highly recommend Chimes. The customer service throughout was outstanding, and everyone involved couldn’t do enough for us.
A special thank you to Nikki, Paul, and Tom especially as it was an extremely hot day, yet they just cracked on with a smile and did a fantastic job. I know this sounds too good to be true but I genuinely can’t fault them !
23 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for taking the time to leave such an incredible review. Reading your comments truly means the world to us.
We’re delighted to hear that from your first visit to the showroom right through to delivery, you felt supported, informed and never under any pressure. Choosing new garden furniture is a big decision, so it’s wonderful to know our team helped make the experience enjoyable and stress-free.
Nikki will be absolutely thrilled to hear your kind words, and we’ll also be sure to pass your lovely feedback on to Paul and Tom. They take enormous pride in providing a professional and careful white glove delivery service, so your recognition of their hard work,especially on such a hot day will mean a great deal to them.
It’s fantastic to hear how happy you are with your new Monaco dining and lounge furniture, and we cannot thank you enough for your recommendation and support. Reviews like yours are exactly why we do what we do.
We hope you enjoy your beautiful new outdoor space for many years to come.
Kind regards,
Chimes
Paul and Tom are great guys and did a…
Paul and Tom are great guys and did a good job! Happy customer, thanks from sunny Kent
23 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Lee,
Thank you so much for your lovely review. We’re delighted to hear Paul and Tom did a great job and made your delivery experience a positive one. We’ll be sure to pass your kind words on to them.
Enjoy your new furniture in the sunshine, and thank you again for your support.
Kind regards,
Chimes
Great Experience!
Excellent service from start to finish. Friendly, knowledgeable team, high‑quality furniture, and smooth delivery. Everything arrived exactly as described—would definitely recommend the premium delivery service!
5 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Jonathan,
Thank you so much for your fantastic review. We’re delighted to hear you had an excellent experience from start to finish and that our team, furniture quality and delivery service all met your expectations.
It’s especially great to hear you would recommend our premium delivery service. Your kind words and recommendation mean a great deal to us. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Store was helpful and delivery was great
15 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Alexander,
Thank you for your review. We’re so pleased to hear you found our store helpful and that your delivery experience was great. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
First Class Service
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would not be available until the end of June but assured me they would keep me informed of when it would arrive. The 2 men who delivered my furniture were polite and helpful. I love my new garden furniture and would highly recommend Chimes.
14 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Rosemary,
Thank you so much for your wonderful review. We’re delighted to hear you were kept informed throughout the process and that we were able to arrange delivery at a time that suited you.
We also really appreciate your patience regarding the cover and will of course continue to keep you updated until it arrives. It’s fantastic to know our delivery team were polite and helpful, and most importantly that you love your new garden furniture.
Thank you again for your recommendation and support, it truly means a lot to us.
Kind regards,
Chimes
Brilliant company to buy from
Easy to order from this company. We did experience an hiccup when the delivery van broke down and didn’t get our order when expected however the company were excellent in communicating with us every step of the way until we did receive it. Chimes really are a fabulous company to buy from. Our ratten storage box is made to a high standard as our patio set we ordered last year. Will definitely order again
7 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Mrs Hoole,
Thank you so much for your wonderful review. We really appreciate your understanding regarding the unexpected delivery delay and are pleased to hear our team kept you updated every step of the way.
It’s fantastic to know you’re happy with your rattan storage box and that it matches the high standard of the patio set you purchased from us last year. Your continued support and recommendation mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards,
Chimes
Never delivered.rang company to say it…
Never delivered.rang company to say it wasn't delivered and was told to take it up with parcel company.parcel company never replied
7 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Mr Hobbs,
We’re sorry to read your review. We have investigated this with the courier, and the tracking confirms your item was delivered at 14:47 on 7th May, just two days after your order was placed, as we arranged express delivery for you. There is even a photo showing it has been delivered.
Our customer service team have also been trying to contact you via both telephone and email, as this issue had not previously been brought to their attention. We would appreciate the opportunity to resolve this for you, so please do get back in touch with us directly so we can help you.
Kind regards,
Chimes
Great service and professional
Great service and professional . Patio set is beautiful and top quality, would recommend them any time , thank you chimes
13 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Steven,
Thank you so much for your lovely review. We’re delighted to hear you were happy with both the service and your patio set. Knowing you found the furniture beautiful and top quality means a great deal to us. We truly appreciate your recommendation and your support, thank you again.
Kind regards,
Chimes
Tom and John were fantastic
Tom and John were fantastic! Very polite and helpful. Highly recommend.
Trina
20 maja 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Hi Trina,
Thank you so much for your lovely review. We’re delighted to hear Tom and John provided such fantastic service. We’ll be sure to pass on your kind words to them. Your recommendation means a lot to us, thank you again for your support.
Kind regards,
Chimes
Highly recommend this company
Highly recommend this company. Excellent customer service staff. Polite, friendly & professional. Great product, great delivery team. Perfect, thank you.
6 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Vivien,
Thank you so much for your wonderful review and recommendation. We’re thrilled to hear you were happy with both our customer service team and delivery team. Providing polite, friendly and professional service is something we take great pride in, so your feedback means a lot to us. We’re delighted you love your product and truly appreciate your support. Thank you again.
Kind regards,
Chimes
Amazing service
Amazing service , from start to finish nothing too much trouble . Would definitely shop again
10 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Eileen,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience from start to finish. It was a pleasure serving you, and we really appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Chimes
Very helpful and delivered on our…
Very helpful and delivered on our preferred day. Would recommend.
29 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear M Ellison,
Thank you for your lovely review. We're so pleased we could help and arrange delivery on your preferred day. Your recommendation means a lot to us. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Friendly and helpful to deal with
Friendly and helpful to deal with. Goods arrived as described.
30 kwietnia 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear David,
Thank you for your kind feedback. I'm really pleased to hear you found the service friendly and helpful, and that the goods arrived exactly as described. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Great people and service
Ordered and found same at Lowe price and they matched it so always very helpful
5 maja 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Steve,
Thank you for your lovely review. We’re so pleased we were able to help by price matching for you, and that you found our team helpful throughout. We really appreciate your support and hope you love your new furniture.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Claire,
Thank you for your lovely review. We’re so pleased to hear you are happy with your furniture and hope you enjoy it for many years to come.
Kind regards,
Chimes
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