Charles Bentley Recenzje 

11 106
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely compact water feature. Bought as a replacement for previous water fountain from this company. Smaller than the one we replaced but perfect for our needs. Sounds so relaxing when sitting in the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent delivery time, price and quality products. Parasol cover fits two for storage in garage. Egg chair cover can be tucked under base frame to secure and cover completely.

Oceniono na 5 z 5

Received exactly what I expected, in a timely way, with no damage. The table and chairs look great. (All tools for assembly were included in the box) Would definitely recommend.

Reakcja na opinię

Oceniono na 2 z 5

The table and chairs when they eventually arrived are great. No issue with the product, but the delivery by DX took ages. It was meant to be a 3 day delivery, it ended up being a 10 day ( 7 working da... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami zewnętrznymi

O Charles Bentley

Napisane przez firmę

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

11 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 90% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(11 106)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 120

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I ordered a white bistro table and…

I ordered a white bistro table and chairs.
I’m very pleased with them. Good quality. They arrived quickly and were very well packaged. Last year I ordered 2 sets of garden furniture from Charles Bentley and I’ve been so pleased with them I ordered this set. I can recommend their products.

28 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review!

Oceniono na 4 z 5

I bought two beautiful blue directors…

I bought two beautiful blue directors chairs, very pleased with how they look. They arrived promptly and were easy to assemble. I would have given 5 stars except I find the chairs are a bit too high for me ( I'm a woman 5 foot 7 tall) - they must be designed for taller people! It means my legs aren't properly supported and affects my comfort.

22 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your review!

Oceniono na 5 z 5

Good experience

Easy to order. Delivered when they said they would. All pieces of swing-seat present. Relatively easy to build . Looks great and my mum is really pleased with it…. Update 9/6…. Went to see my mum this weekend and the canopy has come off more than once…. Which was the only part of it we didn’t put together

30 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review! We're glad your mum is pleased with it.

Oceniono na 5 z 5

Beautiful garden furniture

Beautiful garden furniture, excellent quality. Great customer service with swift delivery

26 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review! We're pleased our customer service was great and that your order arrived swiftly.

Oceniono na 1 z 5

The instructions were dreadful to…

The instructions were dreadful to follow, I found everything about the bbq very flimsy for the money very disappointed

21 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

I have been unable to locate an order for you on our system, please provide your order information and we will be able to look into this for you?

Oceniono na 4 z 5

Fantastic service from Charles Bentley

Fantastic service from Charles Bentley, who sorted a small problem with my order with speedy efficiency. My parasol it gorgeous and great value for money. Their carrier however was appalling.

22 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your review! We have taken note of your comments regarding the carrier and will look into this further.

Oceniono na 4 z 5

Really good quality bbq for the money

Really good quality bbq for the money. Instructions were slightly misleading as the pictures of the parts weren’t as they looked so took longer to put together but overall very pleased with the product.

1 czerwca 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your review! I am sorry to hear that you experienced an issue with the instructions and will forward your comments to our team here.

Oceniono na 3 z 5

Product is lovely but customer service…

Product is lovely but customer service is not good. Table arrived without chairs. Delivery kept getting delayed. Wouldn’t purchase from them again.

30 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

I am sorry that you have experienced this issue with your delivery from us. I can see from the courier tracking that you have now received the chairs and can only apologise for the delivery delay.

Oceniono na 5 z 5

Good quality

Quick, efficient, good quality

19 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review!

Oceniono na 2 z 5

I am disappointed with the condition of…

I am disappointed with the condition of the boxes containing the product I bought. They are in an awful state with big rips in them that means parts could missing. A discussion with your courier who is your representative at your customer is recommended. Then I was told all items delivered and a cover I had purchased at the same time was in one of the boxes. This was not true as a few days later we received another delivery from the same courier with a cover on its own. Someone somewhere was not telling the truth !!

18 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

I am sorry that you have experienced this issue with your delivery, unfortunately we were only able to pass on delivery information as advised by our courier which unfortunately appears to have been incorrect. I can see from your contact with our customer services team that you now have all of your order (including replacement parts) but if this is not the case then please let us know.

Oceniono na 5 z 5

Beautiful furniture

Beautiful furniture, really well made and super value. Attentive delivery driver made everything easy. I intend to buy more from this company in future.

20 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review!

Oceniono na 5 z 5

Web page easy to navigate

Web page easy to navigate. Ordering efficient. Product good quality. Delivered to door within timeframe.
Thank you.

12 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review!

Oceniono na 2 z 5

I purchased the 3m banana cantilever…

I purchased the 3m banana cantilever parasol and l found it to be very cumbersome to use, l should have just purchased a ordinary parasol in the first place, l will know better next time around.

23 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank your for your review, we're sorry that you haven't got on well with the cantilever parasol, please contact our customer services team regarding this as we may be able to accept a return as an unwanted item.

Oceniono na 1 z 5

Appalling customer service!


Appalling customer service!! Item was not delivered by their chosen courier when it should have been, they wanted to take no responsibility for it even though my contract was with them, they blamed me! Customer service person was uninterested and unhelpful and offered no service at all. I've sent an email of complaint which hasn't even been acknowledged... would not use this company again!!!

18 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your feedback. I’m very sorry to hear about your experience and the frustration this has caused.
We fully appreciate that your order was not delivered as expected and that you did not receive the level of support you should have from our team. This is not the standard of service we aim to provide.
Following investigation, we identified an issue at the checkout stage where an incorrect address was not flagged or corrected as it should have been. This has now been resolved by our website team to help prevent similar issues in the future. However, we recognise that this does not change your experience, and we sincerely apologise for the impact this had on your order.

Oceniono na 5 z 5

Great product

Great product - delivered on time - online shopping as it’s supposed to be

1 maja 2026
Opinia niezależna
Logo Charles Bentley

Odpowiedź od Charles Bentley

Thank you for your 5* review! We really appreciate it.

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