Beautiful products. I had gotten a diffuser with a light as a present and immediately bought a second one which unfortunately stopped working. I had replacement within a week. Emma and her colleag... Zobacz więcej
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Really enjoy the fragrances I've ordered. They are a bit pricey, but I appreciated the two sample fragrance sticks sent although I think they had been in storage a bit long, aromas barely detectable.... Zobacz więcej
Products arrived on time, in sturdy packaging and as expected! We purchased the sampler set of the scents and like all of them! Of course we have a few favorites and have ordered those individually. I... Zobacz więcej
When I received my diffuser the charging cord/base units indicator light did not work and the light bulb was burned out. I emailed and received a very prompt response and they very quickly replaced t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- +1 720220819
- contact@charabancaroma.store
- charabancaroma.store
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 41% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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I was lured by the Insta ads, and I regret it
I was lured by the Insta ads, led to believe this was a lovely hand crafted thing. It is not. It comes from China, and it is cheaply made. The huge clouds of vapour you see coming out of the bottles in the videos is NOT what you will see happening in your own machine. When I first started using mine I got a thin wisp, which, after some use, disappeared altogether. I contacted the company via Instagram, and they suggested I add some warm soapy water and run that through the machine for a while. This did the trick for a couple more weeks but now even that doesn't fix it. Mine just bubbles and stutters now.
I love when people come up with unique businesses, and this one is a great idea, but if you're going to be charging over $100 for this machine, please consider upping the quality of your product - or at least do rigorous product testing before you start selling it to ensure it continues working beyond a couple of months. My essential oils even had a spelling mistake on the labels (oil was spelt "iol"), as well as other grammatical errors on the packaging.
And please don't mislead people by suggesting that the product is from London, which it clearly isn't. The London address you've listed as your location is simply a registered office address you can rent to give the impression of a prestigious London location. People reading this review can see this for themselves by googling the address. The Sydney store that is listed as "coming soon" on your website is accomodation for university students, and the Sydney warehouse listed is actually the location of a Sendex fulfilment centre. All of this makes your company look very dodgy indeed.
I wish I'd taken the time to investigate further before spending my money. To people reading this review - don't be fooled by the ads, the spin, or the attractive website. I really wanted to love this product, but sadly it is terrible quality.

Odpowiedź od Charabancaroma
This is as classy as it looks in the…
This is as classy as it looks in the video. Very impressed. I would definitely recommend this, make sure you order in advance mine took a week to deliver, but it’s absolutely worth it.
The diffuser quality is great and…
The diffuser quality is great and diffuses the fragrance smell within just minutes of turning it on and will spread across the room. Looks stylish and their fragrance oil is of great quality as well.
Prodotti di altissima qualità
Prodotti di altissima qualità. Ho già acquistato 3 diffusori e certamente continuerò ad affidarmi a loro in futuro. Gli oli essenziali sono molto piacevoli e i diffusori eleganti e di grande effetto. Ma la cosa più importante è il servizio clienti sempre pronto e attento a rispondere a qualsiasi necessità!
I requested the device without wire
I requested the device without wire , it should be with batteries but ended up with wired device

Odpowiedź od Charabancaroma
Excellent bit of kit
This thing is a piece of junk
This thing is a piece of junk. It is impossible to tell what the setting is for the strength of scent is set at. Barely any vapor comes out after trying to get it set correctly. Absolutely a waste of money AVOID!

Odpowiedź od Charabancaroma
All form, no function. Broken!
After two weeks of use (you can only use their oils) the bottle stopped producing mist. Initially emails came back advising me to clean the unit, This didn't work and the 'helpful' emails dried up - a bit like the scents themselves. It's a nice design but cheaply made. Customer service is paper thin once issues start showing.Which they probably will. Please avoid this company and look elsewhere.
Great diffuser!
Great diffuser, aesthetically beautiful and very functional, by far the most powerful I have ever tried. Within minutes you can already smell the fragrances. Excellent quality and quantity of fragrances.
Last but not least, I accidentally broke the glass cap and the service department sent me a replacement with the simple purchase of a new fragrance. Bravissimi!!!
A bit disappointing
I was really excited when I ordered the product, but the delivery was very slow, and the service from the delivery company was poor, which made me receive the item later than expected. The product itself is fine, but it seems different from the wooden material I saw on the website, and the bulb has some scratches, which was disappointing.

Odpowiedź od Charabancaroma
Wow just wow
Wow just wow
The diffusers are truly an absolute dream. They are on another level. they are stylish and look great in any home
The smells are devine and travels round the whole house every one complements the smell at my hand when they were in I have bought three diffusers one from my daughter-in-law and two for myself
My daughter inlaw as told me it’s the best present by far
I had a issue with mine but the customer service and the fast response and with all the help and information and this was resolved in less than 24 hours great communication
I will be purchasing more they truly are outstanding from the design to the smells
Thank you for giving me a lovely smelling home
Cheap Plastic Rubbish
Oh, what a treat this was! I shelled out nearly £70 for the Charamanc Aroma unit, lured in by a Facebook advert promising a solid wood block with high-quality craftsmanship. What did I receive? A delightful lump of cheap, flimsy plastic that could barely pass as a toy, let alone a premium product.
The whole thing oozes “bargain bin” energy – plasticky, nasty, and about as premium as a melted lunchbox. For nearly £70, I was expecting a touch of class, but instead, I got something that wouldn’t look out of place in a pound shop. Honestly, I wouldn’t pay a tenner for this.
A masterclass in false advertising. Bravo! Avoid at all costs unless you enjoy paying luxury prices for absolute tat.

Odpowiedź od Charabancaroma
12/10 *Chefs Kiss* great product INCREDIBLE customer service.
Absolutely wonderful! Sometimes (aka often!) products are never as good as the ads show. Or if there is an issue, they just ghost you. Not in this case. My diffuser arrived quickly and firstly the boxes were beautiful. But most importantly the unit itself is stunning. It works beautifully and looks stunning. After a few weeks however I noticed it was still operational but no longer misting. I emailed them and Kooklen immediately replied with advice on what might be the issue. When I couldn’t resolve it, without question, she sent a replacement glass. It’s now working perfectly again and I was also given heaps of advice and tips to keep it working beautifully.
Don’t use thick essential oils! Needs to be the right consistency. I will be sticking to their oils from now on!
This company not only produce a beautiful product but are really passionate about customer service. The pieces are beautifully made. I could not recommend them more highly. I just wish other companies would be take a leaf out of their book!
Stupendo
Non ci sono parole per descriverne la bellezza . Tutto curato nei dettagli , ne bastano poche gocce per profumare tutta la casa . Davvero l’acquisto più bello che potessi fare . Le essenze sono meravigliose
I just received my parcel and i can say…
I just received my parcel and i can say that they are one of the best oils that i have ever smelled!amazing!
Best product!
I have always wanted to be soothed by the scent of essential oils.
I have found a wonderful product that allows me to enjoy the full fragrance of the oil in its own right, not something to which water is added.
The tracking number was wrong and it took a while to get to me but the product was so good I forgot about it.
The Shangri-La fragrance is also very nice!
Get one you won’t be disappointed
Best diffusers I have ever ever had . 1 oil doesn’t work correctly on it , but the others or spot on , just ordered 3 bottles of my favourite & works proper belts & a mini diffuser for my room .Definitely recommend
DO NOT BUY - SCAM Terrible company
Terrible company, fraudulent infact. Ordered a product specifically because it said it would be on-time for Christmas. Following order received no email confirmation, no receipt or any tracking details. After many days of enquiring via WhatsApp and website form I was eventually provided a tracking details, which displayed the item has not even been dispatched. I complained about this as this was the premise of my purchase. I was told a myriad of excuses such as; Shopify store had an error, new courier(Aramex) was slow, logistics team where on holiday etc etc . Nil accountability for fault. They agreed to provide me a refund BUT only after they had intercepted the parcel. Essentially meaning that they were able to hold my money whilst I did not have my product. Even though they could see it has not even been dispatched. Essentially asking me the customer to cover the downside of their poor supplier choice, shoddy customer service and fraudulent entirely false advertising. unnacceptable.
When I did not receive my refund or a satisfactory outcome, I expressed my dissatisfaction on their social media accounts. Which they hid my comments and blocked me, the same too my partner who was the intended recipient of the gift. Makes you wonder how many terrible reviews they are covering up by deleting and blocking unsatisfied customers.
DO NOT BUY TOTAL SCAM

Odpowiedź od Charabancaroma
Wer Düfte liebt wird Charabancaroma lieben!!
Bin wirklich begeistert von dem Diffusor und den mitgelieferten Duftölen. Sendung kam super verpackt an und war liebevoll verpackt. Denn Diffuser habe ich jeden Tag im Einsatz und er ist einfach herrlich. Habe mir schon einen zweiten zum verschenken bestellt. Werde sicher noch mehr bestellen.
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