Charabancaroma Recenzje 

165
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Beautiful products. I had gotten a diffuser with a light as a present and immediately bought a second one which unfortunately stopped working. I had replacement within a week. Emma and her colleag... Zobacz więcej

Oceniono na 4 z 5

Really enjoy the fragrances I've ordered. They are a bit pricey, but I appreciated the two sample fragrance sticks sent although I think they had been in storage a bit long, aromas barely detectable.... Zobacz więcej

Oceniono na 5 z 5

Products arrived on time, in sturdy packaging and as expected! We purchased the sampler set of the scents and like all of them! Of course we have a few favorites and have ordered those individually. I... Zobacz więcej

Oceniono na 5 z 5

When I received my diffuser the charging cord/base units indicator light did not work and the light bulb was burned out. I emailed and received a very prompt response and they very quickly replaced t... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

165 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 41% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(165)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 110

Napisz recenzję
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Oceniono na 1 z 5

I still haven't received my order and…

I still haven't received my order and not able to track it.

26 czerwca 2025
Logo Charabancaroma

Odpowiedź od Charabancaroma

Hi, thank you for reaching out!

Your order is currently in transit and progressing normally. According to the latest update, it has reached:
"Customs clearance agent received the shipment in destination country, ORD."

If you have any further questions or concerns, please feel free to contact us via email at contact@charabancaroma.store — we’re happy to assist!

Oceniono na 5 z 5

A day before yesterday I received my…

A day before yesterday I received my first order from Charabanc Aroma and I must admit that it is the best thing I’ve ever had in my life. The beauty of its simplicity makes it so exquisite the best type of diffuser perfectly designed and it is suitable for home and even offices.

So hats off to the creativity and a must have with their signature aromatic oils.

Five stars for this creativity.

Thank you Charablanc

18 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Wonderful products from a company that…

Wonderful products from a company that really cares about its customers. I have ordered several diffusers and many of the oils. There have been a few hiccups in shipping, which is not uncommon in this day and age, but the difference with this company is they corrected it immediately. They’re very responsive to any comments or questions you may have.

I absolutely love their oils. Darjeeling Winds is an incredible scent. I can’t get enough of it. The one thing I’ve noticed about their oil blends is that it does not irritate my sinuses or throat while it’s diffusing. I’m very sensitive to different smells, but I like my home to smell good. I am happy to find this company.

Now on to the diffusers. I have both the ones with and without the lights as well as the built-in batteries and without the built-in batteries. All work very well. I have to say I prefer the built-in batteries as I can move the diffuser around and not have to worry about a plug. I think having the light on there creates a nice ambience.

The diffusers are the first thing I turn on in the morning, and the last thing I turn off at night. I like that they are two hour timer where they will shut off automatically. This is good because I have left the house and forgotten to turn off my diffusers. I don’t have to worry because they will turn off after two hours or before if the oil runs out. Super safe system!

I can’t say it enough good things about this company or this product. Please give them a try. You won’t be disappointed!

18 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Best self gift ever

I’ve had my eye on this diffuser for months and finally got my hands on it. I have to say it’s the best diffuser I’ve ever had. Looks incredible, the oils are beautiful and really do last. I was so surprised at how effective the diffuser is and how a little oil goes such a long way. Nothing like when you have water and have to keep topping it up. The rose oil is just divine. I wish I’d ordered the winds of Darjeeling as everyone is raving about it. I got the model with a built in battery so I could move it around the house and take it into the bathroom etc. just get it, don’t hesitate,, you can thank me later.

18 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Fast delivery, helpful support & love the scents!

Really fast shipping and great customer service. My bottle got clogged after I used my own essential oil, and they explained how to adjust the blend so it would work better. Still, I ended up going with Charabanc’s oils — tried all the scents and I’m honestly obsessed with No.24 and No.29. They're amazing.

1 maja 2025
Opinia niezależna
Oceniono na 1 z 5

CHARABANC AROMA - Dupes/Counterfeit/SCAM

I noticed this product on my feed and found it to be a luxurious item, so I purchased one for myself and received it on May 6th. I was excited to use it, but I observed that the mist emanating from the glass was not as advertised. Unfortunately, it stopped working after a few minutes and has not functioned since. I have been attempting to contact customer service, but I have been unable to find their contact information. Further research revealed that there are two companies operating under this brand: Charabanc Aroma and Charabanc.com. I discovered that Charabanc Aroma is a duplicate entity, falsely using a UK address while actually being based in China. I am experiencing frustration in trying to get this item to work. I would like to caution others not to be deceived by Charabanc Aroma, as it appears to be counterfeit.

6 maja 2025
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

We’re very sorry to hear about your experience and truly apologize for the inconvenience caused.

Please rest assured that Charabanc Aroma is a registered brand, and we take product quality and customer satisfaction very seriously. Our customer support email is contact@charabancaroma.store — you are welcome to reach out at any time, and we will assist you promptly.

As for your diffuser, we’d be happy to help troubleshoot or arrange a replacement if needed. Kindly send us a short video of the issue so we can better understand what went wrong.

Thank you for bringing this to our attention — we’re here to make things right.

Oceniono na 5 z 5

I am in love with my Charabanc…

I am in love with my Charabanc diffuser. In fact, I loved it so much I purchased 5 more to give as Work appreciation gifts for my work team. They absolutely loved them. The responsiveness and shipping is excellent. In fact, one of my mini diffuser was not working, and Charabanc sent me a replacement.
Happy happy customer!

8 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Estou ENCANTADA e MARAVILHADA tanto com…

Estou ENCANTADA e MARAVILHADA tanto com o excelente design dos difusores e o óleo aroma N°29 é MARAVILHOSO!!!
Vou encomendar mais alguns dos vossos difusores com bateria e vou encomendar vários cheiros de outros óleos para experimentar!!
Recomendo esta marca de difusores Charabanc!!

13 maja 2025
Opinia niezależna
Oceniono na 5 z 5

とてもおしゃれな良い商品です!

アロマディフューザーランプ付きを購入しました。ライトもおしゃれで香りも15畳の部屋に心地よく広がります。
わからないことがあり、メールにてお店に質問しましたが、ご丁寧で迅速にご対応していただき感謝いたします。
ありがとうございました♪

12 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Don't hesitate

Don't hesitate. BUY
Words can't explain how wonderful this diffuser is. I got the one with built-in light. The wood gives it a luxurious look and the oils smell heavenly. I got three oils and at the moment I'm on Santal. The smell is subtle but permeates every room and lingers even after it's switched off. No more moisture on the furniture like with a water diffuser. Packaging was excellent and every part was received intact. 200% recommend.

12 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Really cool design and products

Really cool design and products.

Very high quality essential oils that smell amazing.

Their customer service is prompt and great too!!

I’m writing this review after months of using their products and I love them.

4 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Beware! Counterfeit scammers

Beware! Chinese counterfeit scammers!
Rip off of the real charabanc.com who I thought I was buying a home diffuser from. And a dreadful cheap scent. You buy this product and you are helping dodgy counterfeiters.

In response to your faux response and your claim to be operating legally in the UK - I have just looked you up and can see that Brittanic Spectrum’s registered office since 2024 is some shuttered building, as has been commented elsewhere, with an astonishing 83,323(!) companies registered to it, and Charabanc Aroma only just registered with another virtual address that houses over 5000 businesses. Very suspect.

Both companies are registered in the name of two Chinese nationals who reside in China. My parcel was also shipped from Guondong, China so forgive me for suggesting you are a Chinese company. Nothing wrong with this of course, unless the business is shady. And I would say the evidence is there for everyone to see that there is nothing remotely British about your brand or product so why are you claiming otherwise? That's not just suspect it amounts to false representation.

You may think it legitimate because you were able to buy a number of companies with a virtual address but I also looked up the trademark you say you legitimately trade under and the only trademark there belongs to the original Charabanc brand, so you are clearly trading illegitimately and dishonestly on the back of their brand, as evidenced also by your sponsored ads on Google which is where I unfortunately found you. It was only upon receipt of the product that the alarm bells rang because it is so laughably poor for the price you charge (as others have commented).

NB: I only leave reviews when businesses have scant regard for their customers or try and rip people off. Thankfully most businesses don’t, unlike yours.
So buyer beware.

1 maja 2025
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

We would like to clarify that our brand is Charabanc Aroma, which specializes exclusively in home aroma diffusers. We are not affiliated with charabanc.com, which focuses on car fragrances, so there is no basis for claims of counterfeiting. Additionally, Charabanc Aroma is a fully registered trademark, and we operate legitimately under that brand.

Our company, Britannic Spectrum Ltd, is headquartered in the UK, with warehouses located globally, including in the USA and Australia. Depending on stock levels and logistics, some orders may be shipped from our international warehouses, such as in China, but this does not indicate that we are a Chinese company or that the products are counterfeit.

We have noticed that your review history appears to include many consistently negative reviews. While we respect every customer's right to share their experience, we want to ensure that feedback is fair and genuine.

That said, we take customer satisfaction very seriously. If you are unhappy with your order for any reason, we offer a 30-day return policy and are more than happy to assist you with a return or exchange.

Thank you again for your feedback—we are always working to improve our products and services.

Oceniono na 4 z 5

Diffuser bottle faulty

Had a problem with a diffuser not operating correctly and after trying the cleaning process as described on the website no improvement. Diffuser glass replaced by Charabanc with no issue, excellent customer service

18 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

For coming from a far distance to get…

For coming from a far distance to get to my place in Mississauga Canada, it didn’t take very long. When I opened the box, I was quite surprised to see the quality of the packing and the product. I’m very happy with the unit. I also bought the eight scents I haven’t tried them all, but I am working with the citrus one at this point and very happy.

26 marca 2025
Oceniono na 4 z 5

The diffuser is great

The diffuser is great, works well. Slight hiccup with an order for a 60ml bottle of no.17, customer service where on the ball to sort it out. Where very responsive and helpful.

26 marca 2025

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