Cat Tree UK | FR | DK | IT | NL Recenzje 1385

Je ne suis pas satisfaite du produit reçu. L’arbre à chat sent très fort (produit). J’ai immédiatement envoyé un mail pour effectuer un remboursement. Réponse une semaine après.
Le retour me coûte 80€ ( Pays Bas) et seulement 20€ m’est remboursé. Je déconseille fortement ce site. Le prix ne reflète pas la qualité du produit.

I purchased the Maine Coon Lounger De Luxe based on the excellent reviews and quality of the stand, ordered and paid up front in advance and had to wait 12 weeks for delivery. Upon arrival the box was damaged, every part was damaged in some kind of way, chips, glue, broken and the bedding was not even put in a clean plastic bag. The whole stand was thrown in the box securing nothing. It was all dirty including the bedding. I sent pictures to customer services, who informed me it was glue and would wash off. At the price I paid I do not expect to have to clean or wash the cat stand. I was certainly not putting my kittens anyway on it.

I emailed the customer service and got a response straight away. There was no option to send me a
replacement only spare parts but everything was of very poor condition. I was willing to accept a replacement but that was not an option with this company. I asked if someone could call me back and I was told no this is an online company only. In my option it is someone who is working from home in a small room with no interest in customer care.

The box was arranged for collection, however I was asked to provide the box size and weight in order for the collection to happen, surely the company should have known this. I was also told that I would not get a refund until they had received the stand back even though I'd sent loads of pictures of the damage and they had confirmation the stand had been collected.

The collection happened then about a week later no refund, I have been chasing the refund for about 2 weeks on and off. Finally today I have a refund.

Be warned of this company, the products are less then acceptable and the packaging is terrible. They quality is not there, you can buy a much better stand at half the cost from Amazon.

I will never, ever be buying from this company ever again or be recommending them to anyone.

I hope this helps people when deciding to pay this sort of money from a less then professional company.
Buyers beware!

Still waiting on my order. Can't get through to their Customer Service team. Have tried emailing and heard nothing back. Used to be able to live chat on their website but that seems to have been taken off too. Very disappointing.

Excellent products and great customer service. I spoke to James who was fantastic. Highly recommend this company.

Delivered on time and as described.

Ordered the watch tower which is absolutely fantastic. Really well made. Would highly recommend
Easy to build. Nice solid structure, perfect for my 2 chonks. They love it

Great quality cat tree and our cats love it!

The cat climbing wall tree is a good quality product, not much else to say. Really good in terms of delivery and keeping us updated. 5 stars.

I've always bought large cat trees off Cat Tree UK as there very well made and robust for my cats, my latest addition was a floor to ceiling scratching climbing bag and my cats love it. Delivery was so quick and I had no problems at all when I contacted them for a tracking number.
Excellent quality and a great company too.
Would recommend.

Prompt delivery, easy to set up, cat loves it.

Fantastic quality cat shelves that we had purchased twice , will definitely use again

***** Do not buy from Cat Tree UK *****

Awful service! I waited two months and waited in 4 full days for my cat tree. Zero compensation and they blame the delivery company. I have bought from them twice and both times the packages were damaged, delayed delivery and zero compensation. Check out Nobby on Amazon, exact product cheaper and better delivery.

Beautiful cat trees, very easy to assemble, sturdy, excellent value for money and convenient split payment system. Highly recommend

Needed something for our cat to climb on. Found Cattree & ordered the Barneys Penthose.
Was advised of the manufacture date after which we received notification of its completion & then shipping detail.
Product arrived the next day very well packaged.
Result a very happy cat.
Good product & excellent customer focused service

Very pleased with the cat lounger purchased. My 3 British Shorthairs love it.
Very sturdy and well made.
Item arrived in super quick time.
Good value for money.

Fast delivery, good quality, good service , my cats are really happy 😃

Great little cat house, our cats like it as they can hide inside and play together. Its very easy to build which is helpful. Highly recommended. Purrrrrfect.⭐⭐⭐

Best cat "tree" I've ever purchased (Model: Portland). Looks great. Very sturdy. Easy to build. Soft fabric. Tall...but not too tall. Giant scratching posts. Comfortable cat napping spots. Delivery took about 2 weeks to Spain.

Order was despatched in 2 parts, over a week apart and chasing up for a delivery date was difficult (this could be because it's an external company). The quality of the cat tree was good but due to the fact there are no dimensions of the top (Barney's Penthouse) it turned out way too small for our cat who is a large breed. Height is great but as this isn't a returnable product we will have to try our best to adapt it ourselves as spending £330 on a product that's too small isn't great. Won't post any pictures as it will be butchered by the time we've finished.
It would be useful to put the whole dimensions on the website rather than just height. This will help other customers.
Please be sure before buying this product as you can't return it.

Ordered the watch tower which is absolutely fantastic. Really well made.
Would highly recommend..😻😻