This was my second attempt to change my email address and Tracey was brilliant. It was not a straight forward process and Tracey was extremely patient, friendly and professional. She made an unwelco... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Crap company with rude customer services…takes an hour to speak to somebody & the information they give changes with the mood whoever answers their calls. They hang up on you and make you wait again a... Zobacz więcej
I spoke to Thomas Mills regarding an ongoing issue and he sorted it out with minimum fuss or stress. He was extremely pleasant to deal with and very helpful and is an asset to Castle Water. Well don... Zobacz więcej
Reakcja na opinię
I had a very complicated case which was dealt with by Thomas Mills. He was both efficient and very understanding. He completed this task with ease and in a timely manner, which exceeded my expectation... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Castle Water
Napisane przez firmę
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Napisane przez firmę
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Dane kontaktowe
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Zjednoczone Królestwo
- 01250 718700
- castlewater.co.uk
4,5
Doskonała
28 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Thomas was a real gentleman very…
Thomas was a real gentleman very thorough and dealt with my quire perfectly very happy with the service I received today.
8 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Andrew,
Thank you for leaving us a 5-star review. We are pleased to hear that Thomas was very helpful and happy to help when resolving your query.
Kind regards,
Ellis
the agent Michelle Sek understood my…
the agent Michelle Sek understood my request immediately and offered a good solution within minutes.
8 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Michelle provided a solution to your query promptly.
Kind regards,
Ellis
Thomas Mills was extremely helpful and…
Thomas Mills was extremely helpful and is a credit to the company.
8 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Julian,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was extremely helpful when resolving your query.
Kind regards,
Ellis
Chris in Scotland was very helpful and…
Chris in Scotland was very helpful and solved the issue
7 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Chris was very helpful when resolving your query.
Kind regards,
Ellis
Cheers to Shelby!
Shelby was great. She dealt with my query with efficiency and care. Fantastic service!
7 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Jake,
Thank you for leaving us a 5-star review. We are happy to hear that Shelby provided fantastic service was efficient and caring when resolving your query.
Kind regards,
Ellis
Excellent help in understanding our new…
Excellent help in understanding our new water bill and all the elements around our bill thank you
7 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a positive review. We are glad to hear that your advisor provided excellent service when resolving your query.
Kind regards,
Ellis
Answered call promptly and dealt with…
Answered call promptly and dealt with issue very effectively
7 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Eleni,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very efficient and prompt when resolving your query.
Kind regards,
Ellis
Lewis was great
Lewis was great. Very patient and understood what my query was.
4 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Farhad,
Thank you for leaving us a 5-star review. We are pleased to hear that Lewis provided great service and was very patient when resolving your query.
Kind regards,
Ellis
Thomas was very helpful and answered…
Thomas was very helpful and answered all my questions. Very happy with Thomas
7 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was very helpful when resolving your query.
Kind regards,
Ellis
Connor Neal resolved my query quickly
Connor Neal resolved my query quickly. Thank you.
4 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Teri,
Thank you for leaving us a 5-star review. We are happy to hear that Connor resolved your query efficiently.
Kind regards,
Ellis
Really gud customer service by sarah…
Really gud customer service by sarah byers
3 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah provided really good service when resolving your query.
Kind regards,
Ellis
Good experience.
Rang with a query on multiple accounts we have with Castle Water. Spoke to Alyxandra Drysdale. She was courteous, knowledgeable and extremely helpful.
3 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Alyxandra was extremely helpful, knowledgeable and courteous when resolving your query.
Kind regards,
Ellis
Very helpful and rectified the two…
Very helpful and rectified the two issues presented to him. Thanks
3 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Chris understood my query and resolved…
Chris understood my query and resolved it quickly and efficiently. He was also very pleasant and courteous.
3 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Valerie,
Thank you for leaving us a 5-star review. We are pleased to hear that Chris was very pleasant, courteous and efficient when resolving your query.
Kind regards,
Ellis
Lianne Sinclair was very helpful and…
Lianne Sinclair was very helpful and gave me all the information I required with a follow up email. Excellent Customer Service
1 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Jackie,
Thank you for leaving us a 5-star review. We are happy to hear that Leanne was very helpful and provided excellent service when resolving your query.
Kind regards,
Ellis
William was very pleasant but just…
William was very pleasant but just passed me over to South East Water. I am not a SE Water Customer I am a Castle Water customer and I was hoping someone from Castle Water would solve my problem rather than just passing the buck.
2 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a review and sharing your concerns.
As your water retailer, we manage your account and can liaise with the relevant wholesaler where assistance involving the physical water network or meter is required. We have passed your account to the relevant team to review your query.
Kind regards,
Ellis
good service
Unlike other utility companies terminating my contract was simple.
2 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Robert,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided good service when resolving your query.
Kind regards,
Ellis
Very helpful assistance from Chris in…
Very helpful assistance from Chris in Castle Water Customer Service
2 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Mrs Ball,
Thank you for leaving us a positive review. We are glad to hear that Chris was very helpful when resolving your query.
Kind regards,
Ellis
The advisor was a very kind and…
The advisor was a very kind and professional and provided the information and settle the matter
2 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Zulfiqar
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor was very kind and professional when resolving your query.
Kind regards,
Ellis
Leanne was very helpful
Leanne was very helpful. My questions were answered very well and I felt listened to. Great customer service.
2 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Adam,
Thank you for leaving us a 5-star review. We are happy to hear that Leanne was very helpful and provided great service when resolving your query.
Kind regards,
Ellis
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.