We have the HW770 hot water dispenser, and needed a second, so we decided to buy the HW1660 as well. They are both of excellent quality and design, easy to use. Their customer service is brilliant, wi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well designed and made with thoughtful extra functions. Appreciate the variable temperature settings for the water dispenser for brewing teas and coffee at the optimum temperature. The microwave is g... Zobacz więcej
It looks good, but more importantly it delivers exactly the right amount of water at the required temperature; a good feature being it shuts off when this has been done, with no drips ! (Unlike som... Zobacz więcej
Reakcja na opinię
Purchased the HW 770 hot water dispenser, during the 6th cup, less than 24 hours old, the unit started burning and stopped dispensing hot water. Contacted Caso customer service who sent a return label... Zobacz więcej
Informacje dotyczące firmy
O CASO Design UK
Napisane przez firmę
Combining Functionality with Aesthetics
CASO Design UK has been at the forefront of innovative kitchen technology since 2003 with the goal of creating kitchen appliances that are a pleasure to use. With modern technology, intuitive operation and beautiful design, we bring practicality and elegance to everyday life.
Hot Water Dispensers
Wine Coolers
Ice Cube Makers
Vacuum Sealers
Kitchen Scales
Accessories
Bundles
Deals & Offers
Shop All
5 days a week* 2-Year Warranty*
Trust in our design and engineering. Hassle-free Returns
Free returns on main units Pay-in-3
Shop now, pay later with PayPal Credit
SHOP NOW
Dane kontaktowe
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Zjednoczone Królestwo
- contact@casodesign.co.uk
- casodesign.co.uk
4,2
Dobra
185 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very clear website
Very clear website, amazingly fast delivery and a high quality product.
30 sierpnia 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Caso from start to finish.
Jack - Customer Experience Team
Odpowiedź od CASO Design UK
Hi,
I'm glad to hear that you have had a great experience with Caso! Thank you for the review.
Jack - Customer Experience Team
great experience ,quick delivery,love…
great experience ,quick delivery,love this item
19 sierpnia 2024
Odpowiedź od CASO Design UK
Hi Kevin,
Thank you for letting us know about your experience with Caso. We appreciate you taking out the time to leave us this feedback.
Jack - Customer Experience Team
Easy to set up and begin usage of this good looking machine
I sent an email to enquire about a health safety aspect of cleaning the machine, following some issues with my current water heater. I received a satisfactory response within a day or two. This helped me to decide on my purchase - a versatile water heater and good service observed. The machine arrived in a few days, it is good looking, was easy to set up and begin usage which I celebrated with a cup of green tea.
19 sierpnia 2024
Odpowiedź od CASO Design UK
Hi Christine,
Thank you for your kind words regarding the product and service you have received! I am pleased to hear that you are getting on well with your Caso.
Jack - Customer Experience Team
My wife and I are delighted with this product. It was delivered quickly, and well-packaged.
It looks good, but more importantly it delivers exactly the right amount of water at the required temperature; a good feature being it shuts off when this has been done, with no drips ! (Unlike some other makes and models.)
We just hope it lasts a little longer than our previous one, which hissed, splashed and dripped after about a year.
13 sierpnia 2024
Odpowiedź od CASO Design UK
Hi David,
We are thrilled to hear that your Caso is outperforming your previous machine. Thanks for taking the time to leave a review!
Jack - Customer Experience Team
Missing half of ordered filters
I ordered two packs of replacement filters (so in total of 12 filters) but only received one pack (so missing 6 filters). I have tried different ways of contacting the company (filled in online form and sent email) but didn't get any response. And there's no contact number for them. So not sure how to resolve it so far.
------
The issue is resolved now.
16 sierpnia 2024
Odpowiedź od CASO Design UK
Hi,
Looking into this, it appears that there are some issues with our contact form, which our team are now working on fixing, so thank you for bringing this to our attention. This is why your contact was not responded too.
I have now arranged for the missing filters to be sent out, as explained via email.
Apologies again for any inconvenience caused by this.
Jack - Customer Experience Team
Nice looking and functioning product
Nice looking and functioning product, good and fast delivery.
12 sierpnia 2024
Odpowiedź od CASO Design UK
Hi Andrew,
Thank you for the 5 stars! We really appreciate it.
Jack - Customer Experience Team
Because the machine wobbles and it…
Because the machine wobbles and it drips to much after one pour.
29 lipca 2024
Odpowiedź od CASO Design UK
Hi David,
I am very sorry to hear that.
This does not sound right. Please do reach out to us as contact@casodesign.co.uk if you feel that your machine may be faulty, so we can assist.
Jack - Customer Experience Team
Great all round shopping experience!
Great website, easy payment, great communication and speedy postage.
Loving my 1660 water dispenser!
5 sierpnia 2024
Odpowiedź od CASO Design UK
Hi,
I'm glad to hear that you have had a great experience with CASO! Thank you for the review.
Jack - Customer Experience Team
The "Cup" Kettle…
The "Cup" Kettle was exactly what I wanted - boils an adjustable/precise amount of water in a few seconds enough for a cup of tea or instant coffee or to add to a cooking dish. The product was delivered on time and works !
29 lipca 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with CASO!
Jack - Customer Experience Team
Straight forward online order
Straight forward online order, very fast delivery, great product.
22 lipca 2024
Odpowiedź od CASO Design UK
Hi Ray,
I'm glad to hear that you have had a great experience with CASO! Thank you for the review.
Jack - Customer Experience Team
Ordering was very straight forward
Ordering was very straight forward. Received My water heater the next day as promised. Packaging was very good and secure
9 lipca 2024
Odpowiedź od CASO Design UK
Hi,
I am glad to hear that you had a smooth process, from ordering to receiving goods. Thank you for taking the time to review!
Jack - Customer Experience Team
The best hot water dispenser so far.
We have been using this for a few weeks now. I love it. Very easy to use. I love how you can control the amount of water you want and the temperature as well.
3 lipca 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Jack - Customer Experience Team
Bought this for my sister for her…
Bought this for my sister for her birthday.
Really disappointed.
Takes longer to chill a bottle of wine than in the fridge & it’s noisy. Expected it to rapid chill… or quite what is the point?
We would have chosen to return it but sadly my sister discarded the box. It will now join all the non used electric gadgets in the cupboard 😒
2 lipca 2024
Odpowiedź od CASO Design UK
Hi Abigail,
I am sorry to hear that this did not live up to your expectations.
The VinoCase is designed to maintain the temperature of pre-chilled bottles of wine, champagne, and soft drinks. It is perfect to use on a table or countertop whilst entertaining, instead of using an ice bucket.
This device operates at just 28 dB, as seen on our website, so should not interfere whilst hosting.
As a gesture of goodwill, we would be happy to accept your return without the original box, as explained via email.
Hope this helps.
Jack - Customer Experience Team
It works a dream
It works a dream, with the added feature of doing baby bottles as our daughter has a smll child so this helps alot.
15 lipca 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi Dave,
I'm so glad to hear that you are enjoying your CASO! Thank you for sharing the review.
Jack - Customer Experience Team
It was easy to order from the website.
It was easy to order from the website.
I was please with the next day delivery as my kettle (from a different manufacturer) had broken.
The setup instructions are easy to understand.
15 lipca 2024
Odpowiedź od CASO Design UK
Hi Eileen,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Jack - Customer Experience Team
Very impressed!
Very impressed with our purchase and with the company. Excellent price for a high quality product, and received very quickly.
12 lipca 2024
Odpowiedź od CASO Design UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Odpowiedź od CASO Design UK
Hi Angela,
We are pleased to hear that you are finding your Caso easy to use. Thank you for the review!
Jack - Customer Experience Team
Good products terrible customer…
Good products terrible customer service,
I wanted to by more products but emails are ignored
25 czerwca 2024
Odpowiedź od CASO Design UK
Hi,
I am very sorry to hear that your emails were ignored.
Looking into this, I can see that 2 of your emails from the start of the month were not replied too. I can only apologize for this, and will look into how this may have happened. They likely did not make it through the spam filter.
I can, however, see that we responded to your most recent email, on 08.07.24, to which we got no response.
I will follow up this email now, so we can hopefully answer your questions.
Jack - Customer Experience Team
kettle
easy to order my goods delivered very quickly
my kettle is superb best item ive purchased yet
26 czerwca 2024
Odpowiedź od CASO Design UK
Hi Geraldine,
I am glad to hear that you had a smooth process, from ordering to receiving goods. Thank you for taking the time to review!
Jack - Customer Experience Team
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