We have the HW770 hot water dispenser, and needed a second, so we decided to buy the HW1660 as well. They are both of excellent quality and design, easy to use. Their customer service is brilliant, wi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well designed and made with thoughtful extra functions. Appreciate the variable temperature settings for the water dispenser for brewing teas and coffee at the optimum temperature. The microwave is g... Zobacz więcej
It looks good, but more importantly it delivers exactly the right amount of water at the required temperature; a good feature being it shuts off when this has been done, with no drips ! (Unlike som... Zobacz więcej
Reakcja na opinię
Purchased the HW 770 hot water dispenser, during the 6th cup, less than 24 hours old, the unit started burning and stopped dispensing hot water. Contacted Caso customer service who sent a return label... Zobacz więcej
Informacje dotyczące firmy
O CASO Design UK
Napisane przez firmę
Combining Functionality with Aesthetics
CASO Design UK has been at the forefront of innovative kitchen technology since 2003 with the goal of creating kitchen appliances that are a pleasure to use. With modern technology, intuitive operation and beautiful design, we bring practicality and elegance to everyday life.
Hot Water Dispensers
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5 days a week* 2-Year Warranty*
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Free returns on main units Pay-in-3
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Dane kontaktowe
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Zjednoczone Królestwo
- contact@casodesign.co.uk
- casodesign.co.uk
4,2
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185 recenzji
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It didn’t come with the free water…
It didn’t come with the free water filter as mentioned on their website. The product is good
10 października 2024
Odpowiedź od CASO Design UK
Hi Tim.
Thanks for getting in touch. I have checked your order details and I can see that you used the 10% welcome discount code rather than the free filter code. Only one offer can be used at a time, this is why the filter was not added.
I hope this helps clear up any confusion.
Si- Customer Experience Team
Thoroughly recommend Caso Water heater
Excellent product at a good price. A good size- doesn’t take much more space on worktop than a kettle. Good design and easy to operate. Well packaged. Quick delivery and left in a safe place as we were out.
14 października 2024
Odpowiedź od CASO Design UK
Hi Lynne.
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Odpowiedź od CASO Design UK
Hi,
Thanks for the review!
Si- Customer Experience Team
Caso Design Hot Water 4L machine.
Caso Design Hot Water 4L machine.
I purchased directly from the company website. I had no issues navigating for the required product, including the payment and communication after. The delivery was fast and efficient service. The product itself is the best all-round hot water filter machine I have used to-date. Well done Caso Design!
4 października 2024
Odpowiedź od CASO Design UK
Hi Thomas,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Si- Customer Experience Team
Latest Microwave
This company is making good kitchen appliances at good prices. Very fast delivery.
8 października 2024
Odpowiedź od CASO Design UK
Hi Don,
What a fantastic review - Thank you for your kind words!
Si- Customer Experience Team
Odpowiedź od CASO Design UK
Hi Jeff,
Thank you for taking the time to leave us this feedback!
Si - Customer Experience Team
not used the machine
not used the machine, there is no filter, do these come separate?
10 września 2024
Odpowiedź od CASO Design UK
Hi Annie,
Thank you for getting in touch. You are correct, the 550 machine you ordered is not sold with a filter as it does not require one.
I hope this helps clear up any confusion.
Si - Customer Experience Team
The replacement machine was executed…
The replacement machine was executed perfectly. My issue was the machine. Initially I set the machine at 250ml & it filled the cup perfectly. After 3 months it started coming two thirds up the cup so more like 200ml. So I increased it to 300mm & now it fills to the brim & spills when I move it. This machine is meant to make life easier. I'm thinking of putting it away & getting the kettle out, less complicated. All I want is 250ml of water at 100°, that's it. This machine can't do that
25 września 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi Mike,
Thank you for getting in touch. If you are having trouble with your machine, please may you get in touch with us at your earliest convenience and we can look to discuss any troubleshooting options and hopefully resolve this issue for you.
Si - Customer Experience Team
Very user friendly
Very user friendly, easy to clean, brilliant design, and no turntable, which is fantastic!
Highly recommended
23 września 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so,
Si - Customer Experience Team
Easy to use.
Easy to use.
Very convenient to change temperature and fill quantity.
Extremely quick in use.
27 września 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Looks great
Looks great
Problem with dripping following descending hot water.
Any solutions please.
28 września 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi
I am sorry to hear of this issue. Please may you contact us when available to do so and we can look to troubleshoot or find a solution for this issue.
Our email is contact@casodesign.co.uk. or telephone 02033186187
Thanks
Si - Customer Experience Team
Easy to order and fast delivery this machine is amazing
Easy to order and fast det
16 września 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
Issues with communication
The company has an office in Cambridge. They didn't have a contact telephone number until later in July. Communication was through emails only which were not responded to.
Now they are contactable and are in the process of resolving my issue. Hopefully all will be sorted.
The product itself is a fairly good product.
17 lipca 2024
Opinia niezależna
Odpowiedź od CASO Design UK
Hi Faith
Thank you for getting in touch. After our conversation earlier today it seems that the telephone line was implemented after your initial contact with us back in July. Also I believe that we had some issues with our emails where we didn't receive your response to our replies sent prior. For this I can only apologise.
I am glad that we have managed to speak earlier today and have arranged the collection of your faulty machine for a replacement.
I appreciate your patience and again apologise for the delay in resolving this.
Si - Customer Experience Team
Odpowiedź od CASO Design UK
Hi Trevor,
Thank you for taking the time to leave us this feedback!
Si- Customer Experience Team
unit not dispensing correct volumes
unit not dispensing correct volumes. logo fading within a month of purchase. Emailed Twice to customer services. no reply.
15 sierpnia 2024
Odpowiedź od CASO Design UK
Hi
Thank you for getting in touch. I am very sorry to hear of the issues you are encountering with your machine. I have searched our system and unfortunately I cannot locate any prior correspondence.
Please email us are your earliest convenience via contact@casodesign.co.uk and we will assist you further.
Thanks
Si- Customer Experience Team
Odpowiedź od CASO Design UK
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Excellent item, but
Excellent item, a few of things which would make it even better.
1. Fully adjustable volume setting (our mugs take 230ml and 280ml).
2. A small knob on top of the tank lid. So that the lid can be lifted off and held whilst refilling.
3. A larger drip tray. The one supplied is way to small.
12 września 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave us this very informative review! I will pass all of this information onto the relevant team to look into, as your feedback is very valuable to us.
Si- Customer Experience Team
Works well,the fact that you have to…
Works well,the fact that you have to press a lock button for 3 secs every time you use it is a bit of a pain,there should be a choice to remove it,and when you select different temperatures or quantity you have to cycle through the entire list as you cannot select forward or backwards
9 września 2024
Odpowiedź od CASO Design UK
Hi,
Thank you for taking the time to leave this review and for giving your honest feedback! - We do appreciate this as it helps us understand and improve what our customers are asking for.
Si- Customer Experience Team
Caso 1660 hot water dispenser
So I went for the caso 1660, water temp from 40 to 100 degrees, and cup size from 100ml to 400ml, universal water filters descale feature and 4 ltrs of water so you're not topping it up every 5 mins. So far a brilliant machine that looks tasteful. I got mine direct from caso 2 day delivery.
29 sierpnia 2024
Odpowiedź od CASO Design UK
Hi George,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Caso!
Jack - Customer Experience Team
Absolutely love my new hot water…
Absolutely love my new hot water dispenser, it’s so quick and having options for amounts and temperature is fantastic. Company was very quick to send as well. The only reason for 4 stars is the machine is wobbly so had to put a wedge under one corner.
2 września 2024
Odpowiedź od CASO Design UK
Hi Shane,
Thank you for you review. I am thrilled to hear that you are enjoying using your hot water dispenser.
In regards to your machine being wobbly, this is not something I have heard before. Please reach out to us, if you would like us to investigate further.
You can do so at contact@casodesign.co.uk
Jack - Customer Experience Team
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