Camilla Recenzje 

I ordered two dresses from the UK on 25th February and realised I hadn't paid for faster delivery. I sent a message straightaway and asked if I could pay extra as I needed them sooner. They responded the next day to say the dresses had been dispatched and due to be with me on the 3rd March.

The dresses arrived a day early and they are absolutely stunning.

I may have had a different experience to others who have left a review, but I felt the whole experience was one that has left with me full confidence in purchasing again from Camilla.

Disgusted !!!
They sent my expensive dress express post and it “disappeared “
Zero regard for me and now ignoring all communication regarding this matter !
I have opened a dispute with after pay
The customer care is absolutely disgusting!
High end name and the worst customer care , and blatant theft !!!
I will be taking this further !

Can I do ZERO stars? THE worst shopping experience of my life, customer service is appalling. I bought a dress for a really important cocktail party, I paid express post even though I had over two weeks.
I was supposed to receive my order in 2-3 business days. They took my money immediately and then nothing....crickets! No communication, no matter how many times I reached out, no response....nothing. I kept checking the order status and it hadn't even been shipped weeks after I placed the order. There is no phone number you can call them on, and when you email you get an auto generated response saying they will respond in 3-5 business days! The cocktail party came and went, countless emails later... and still nothing from Camilla. It wasn't until I got Paypal involved, who were magnificent, that they responded stating they were out of stock. They very clearly do not give a hoot about their customers. Unbelievably bad experience, I will never shop with them again, trust me stay away! Shame on you Camilla, your clothes maybe pretty, but they are far from worth the grief and disappointment.

Dit zijn inderdaad oplichters! Product wordt inderdaad in China besteld. Prijs kwaliteit is absoluut niet goed. Retour zending moet inderdaad naar China kosten eur 20,- staat niet in verhouding met product eur 35,-. Ze zijn niet telefonisch bereikbaar en reageren nauwelijks op de mail en geven dan geen antwoord op de vraag. NIETS bestellen!

They've listened and fixed their issues. I bought an item on sale that was too large. I would love to have exchanged it for the smaller size but they don't do online exchanges however I received a prompt refund in full on a sale item. Very happy!

Shawn is the man. My order was later than expected and Shawn shipped it FedEx overnight Saturday delivery. The best part about TrueFacet is Shawn offered me a huge credit for the delay. Would definitely recommend TrueFacet!!

Absolutely the worst experience of my life!!! I shop at Bloomingdales , Saks, Neiman Marcus etc. and I am spoiled with high quality customer service. NOT here!!! I bought $800 kaftan , didn't fit so I want to return it. you can't just return it you have to get approved for it. Ok fine, 5 emails later and 2 weeks begging to provide me with instructions , return number and label I yet to hear from them. You can't just return it yourself unless they give you the return NUMBER. Nobody answers the phone either. Total disaster! NEVER AGAIN!

I have ordered 7 camilla outfits, dresses, jumpsuits 2 piece outfits, a few directly from camilla ,and a few from saks 5th. I love everyone of them they are true to size, and the silk is just scrumptious! Yes they are very pricey, however with alittle patience, you can take advantage of various sales and save hundreds. I get compliments everytime I wear an outfit.

Oplichters, dropshipper die zijn producten uit China haalt, kwaliteit slechter dan slecht, geen normale retourprocedure, kortom nooit hier bestellen!!!!!

Don’t ever think about buying anything from this company. My fault not having looked up the reviews before hand.
Horrible quality, horrible fit, you can’t wear it!!! You can’t return it bc you have to return to china. Please don’t waste your money!!!

Awful! Just awful. Products received are absolutely nothing like images online. Received no response from seller and tried multiple times. Thank God for using PayPal and getting my money back.. what a waste of time and money. Spent 75 dollars on literally a dress that was made out of felt material ( suppose to be wool) and a sweater that was not worthy for my dog.

Op 1 november pantoffels besteld en betaald. Tot op heden nog geen pantoffels mogen ontvangen, ondanks meerdere mailtjes.
Wat een waardeloos bedrijf

Aankoop gedaan en direct moeten betalen.
Vele mails verzonden om te MOGEN retourneren. Als er al een antwoord kwam, leek dit uit Nederland te komen. Afzender op het pakket leek uit Brussel te zijn. Telefonisch NOOIT bereikbaar! Wanneer we dan eindelijk een retouradres krijgen, blijkt het inderdaad naar China te moeten verzonden. Op eigen kosten. De verantwoording wordt geheel afgewimpeld op de verzender.

Aanbod tussendoor: Aankoop houden en een andere aankoop doen met minimaal € 22,= meer als aanschaf.

Tip: NIET MEE IN ZEE GAAN!

O ja, verzending MOET met track en trace. Kosten bij Post NL van af €.19,25 naar China.

Horrible! Don’t waste your money! No response! Tried to return, no response.
Filed claim with Pay Pal.

I had a fantastic first experience shopping at Camilla Karrinyup WA store.
The staff were really helpful and friendly without being pushy. I'm so in love with my new beautiful dress and top. I don't think I've ever had a dress that fits so perfectly.

Ordered 3 items at a total of over 1800€ on 1 July. Received 2 of the items and they are lovely (if a little large), but the third item which originally showed as shipping first, has still not arrived, almost a month later. I have lost count of the number of emails I have sent - no sense of care in the tone of responses. Customer service is severely lacking and non-proactive. The time difference (Aus to EU) does not help either - they really should have European CS for such a high priced premium brand. The item I await is needed for my special birthday and if it doesn't arrive tomorrow I will need my money back - which they have now had for over a month. Really, really angry at their lack of customer support - it is the worst. I was so happy with my first delivery but now I will never buy from them again as their service stinks. I have zero confidence in them I'm sorry to say. Absolutely disgusting customer experience.

Have shopped twice at Camilla and been satisfied. The third purchase has been absolutely miserable. Bought a dress for 725, - euro 22 February. They then only manage to send a short tunic that has just been thrown into a dirty bag. Then it takes another 3 weeks for the dress to arrive. It is curly and I just lost the urge to buy it. Sends it in return the day after about the middle of March. Hearing nothing about the return, they urge after three weeks. Will then get an answer if I want to switch to something else or get the money back. Says that of course I want the money refunded! This was about April 20th. Have not heard a sound !! So I will now go to review through Master Card. So stay away from Camilla.com. They are huge professionals in the beginning to gain your trust !!!
Greetings Marit from Norway

Great experience, unique adorable items, perfect shipping managing all the tax and duty papers, top class packaging including protective bag, great communication, attractive SALE....

I love Camilla.com!!!