Camilla Recenzje 

They charged me €610 for a dress with a price tag of €365
They said they charge online buyers a premium..........I returned item for a full refund and bought same dress elsewhere for the lower price.

ordered a dress ...but first I sent them my measurements so they could recommend size.
When their recommended size arrived it was toobig.
I returned immediately and got a full refund.

I recently purchased a dress online during the sale. I purchased the size that I have previously purchased and wear which fits well. When the dress arrived it was 1 to 1.5 sizes too small and they are refusing to refund or exchange or even credit due to the item being on sale. I am not complaining about the quality or the print or my choice, but the size or labelling which is faulty. The respond with a cookie cutter 'no refund on sale items' - well it is faulty item with a faulty size label and I am out of pocket and stuck with a dress i am unable to wear. Their customer service is atrocious - dealing with a bot!! never ever will i recommend or buy from them again which is a shame because my previous purchases are ones that I truly love and appreciate.

I purchased an item according to the size chart on Camilla's website and the dress was too big. Upon explaining through several emails I would like to exchange the item for a smaller size the company refuses on the grounds the item was a final sale. Camilla taking no responsibility for their error, in fact quoting "we trust our customers with sizing" when making a purchase. Very poor customer service on the part of Camilla wherein they write xx's on their email notations and give the impression they are angels?? No angelic atmosphere in that company from Racael and Anastasia!!! Even told them the dress was for Christmas.

I had a pleasant experience. Loved my beautiful camilla item. Super fast shipping and delivery to New Zealand. Lovely friendly customer service prompt response. Fully recommend A+++

The sweater I received was like a tight sack instead of a poncho. My husband burst out laughing when I walked in the room. I have shared it alongside the advertised product with friends and all have guffawed. I was offered $9 to go away. Hate this company.

Ik wacht al langer dan een maand op terugstorten van mijn aankoopbedrag, aangezien ik alles vanuit de laatste bestelling geretourneerd heb.

Niet oké om zo met mensen om te gaan en geld af te troggelen.

Ik hoop alsnog, tegen beter weten in, ik weet het, dat het geld teruggestort wordt en ze tot inzicht komen.

Ik bestelde een hoed en kreeg enkele weken later een verfrommeld en totaal ingedeukt exemplaar geleverd.De hoed was slechts in een plastic zakje verpakt. Ik nam contact op vroeg om het aankoopbedrag te retourneren. Dat was niet mogelijk, ik moest een andere bestelling plaatsen. Inmiddels 12 mailtjes verder. Hen erop gewezen dat ze zich niet aan de wet hielden. Dat had aanvankelijk ook geen effect. Pas toen ik dreigde met juridische stappen kreeg ik het aankoopbedrag teruggestort.

Terrible customer service. Do not deal with them. No one answers the phone when you call Australia customer service, no matter how many times you try. They don’t provide the information required by US customs and merchandise is consequently delayed substantially or undeliverable. With no refunds. Email customer service is laughable. I’m out over $4000 US.

Terrible customer service. They will simply not refund you despite breaking the law in doing so. DO NOT BUY FROM THEM!!! Products very cheap and poorly made too

I can not get a return slip and label from them. Never worked with a company like this. Wish I had seen these reviews. The material seems to be sub par silk too.

Absolutely horrible customer service!! Ordered numerous items worth over $2,000 total. Never delivered DHL says left at my door “proof of delivery”. Camilla tried to claim I authorized without signature which is falsifying information. They say they cannot do anything and I am out of $2,000. I will file a complaint with Business Bureau Canada and my Bank as this is theft. DHL requests Camilla to file a claim report so I can be refunded and they refuse to file a claim with DHL! DO NOT buy from here!

HOW MANY STARS. NEGATIVE 100

I should have looked at all these negative reviews before I purchased from Camilla.. I feel the pain and frustration of those who want to make a return and have suffered the emotional stress of not being able to get any kind of satisfaction from Camilla.com. I also, will never purchase from them again.

I am in Tennessee (USA). Ordered an $850 dress online, which I received timely. It didn't fit correctly. I did receive the return approval and an RA number/label to return it to an address in New York. I sent it with tracking which shows it was received by Camilla on 3/30/23 by someone named Jean. I sent an email message on 4/11/23 asking for acknowledgement of receipt and when I can expect my refund. I got the automatic respibse, saying someone would resond in 2 or 3 days. I have sent 2 more emails and have heard nothing. No refund. It is 4/17/23.

I’ve been trying to contact Camilla to return a dress brought in the same order as a matching clutch bag. The dress can’t be selected online to set the return process in motion. I’ve sent numerous contact forms, called the Australian telephone number on the website - an automated response saying that there is no-one available. Also emailed the person on the return form for the bag.there has been no response from them re the dress at all.

The bag return has gone through via their online system.

I am very concerned now that they will not contact me and I’ll be stuck with an £850 dress that is unsuitable.
Has anyone got through successfully to customer service and if yes, please can you post the details so that I can try them.

I don’t want to have to resort to my credit card company but will have to if there is no response.

Many thanks in anticipation of feedback

Wow ! What a stunning dress has just arrived , really special . I was very worried after ordering such an expensive item after reading some horror reviews about items not being delivered to the uk and difficult to get refunds etc . My order arrived within 3 weeks of ordering , no fuss , no problems . I will definitely be keeping my new dress , it’s the most favourite piece of clothing I’ve ever owned .

Actually, I would give 0 stars but unfortunately it isn't possible. I can only warn against this shop and against order from germany. I ordered 4 dresses, which were paid directly via Paypal. A while later I received only 3 dresses - also According the delivery notes. I never received the 4th dress and also din't got any refund via Paypal.
I haven't received any response to my E-Mails. After I opened a case at Paypal, I received almost a week later my money for the undelivered dress.
Unfortunately the 3 other dresses did not fit and I had to register a return. This took a lot of time, because they needed 3 tries and then I received an explanation for the return... This explanation explained to me what to do and not to do.
The clothes were packed as requested in individual packages, under witnesses and were handed over to the parcel carrier. All packages arrived at the same time according DHL Express tracking. I've received a refund for 2 dresses. For the refund of the third dress I am still waiting and had to open a case again at Paypal.
I definitely do not recommend ordering

Appalled. None existing customer SERVICE. Zero stars

I ordered a light gray jumper in a Medium based on garment measurements provided. I received a tan jumper two sizes too big for me. My request for an exchange was refused. They offered me $6 to keep a dress I can’t wear. Learn from my experience and don’t order from these people.