Camilla Recenzje 

If I could have put 0 stars , I would have. I purchased a kaftan dress from Camilla for a wedding in Marrakech. It took 10 days to receive package with DHL due to missing information from Camilla. I had to call DHL to fix the problem. I unfortunately received the dress after leaving on my trip. I called the company and let them know that I bought another kaftan dress from Camilla through Bergdorf Goodman. I needed an exchange so I do not end up with the same dress style. They refused to exchange the dress because of their return policy of 14 days. I got in contact with them 6 days past the 14 days return policy. I am disappointed by Camilla and their poor customer service. I will never buy Camilla products again.

Realy bad shape - bought 4 Items, non did fit.
The colors do not match on Sets. On purchais was on sale (not on filan sale) now they say it is final sale and no return. Do not buy there!!!

I ordered a coat and nothing like description! Poor quality and way over priced. It’s in the sale so no refund. I paid over £900 and I could cry as it’s so bad.
I never leave bad reviews but this has upset me so much and dont want anyone else to order anything from them as they quality is bad. So im left with an over priced horrible coat.

Di smith,,,,,Purchased a dress in shop , service great ,, Then I find that it’s on sale for 25% off ,, call the shop I purchased from & even thou I have been buying her clothes for a long time they would not give me a discount on next purchase ,, So I will not be buying from them any more , Not great service ,, ok to take your purchase , but no after care at all. Disappointing Camilla

Bought my wife a kaftan " on sale" from Armadale Store. It was 20% off even though the store was advertising up to 40% off, but the shop assistant could not tell me what items were actually 40% off. Looked on the David Jones website today to find the identical item $180 cheaper. Rang the store then said Sale Items can't be returned or refunded. Spoke to Head Office, then said the same.
Do not buy from Camilla their customer service is non existent and their signage in store is misleading and deceptive. Not happy!!!

Just a shout out to Lucy at the Armadale Melbourne store. Lucy is amazing! Helpful, friendly and just lovely service. Besides loving the brand , honestly all Melbourne stores l have frequented , you cannot beat C&M staff!
Looking forward to my next purchase and wonderful service. Super happy customer

Never buy a product from Camilla. I received my parcel just 4 days ago from the post office and booked the return immediately, but it has not gone through the system. I have to check with the post office. To get the item, they did not send it to my house.and the policy return is 2 weeks from the day Camilla posted the item; they are not allowing me to return. It is expensive, and the item does not fit , wasting a lot of money .

Oplichting!! Koop hier niets. Reageren nergens op, veel verschillende mailadressen en website. Allemaal chinese rommel

Oplichters niks bestellen hier!!!!! Heb 2 truien besteld niks ontvangen antwoorden niet op mail!!!!

Visited the Adelaide Burnside store on Saturday 23/3/24. I was looking to purchase a dress for a wedding. I was extremely disappointed with the service or lack of it! My partner and I entered the store, were not acknowledged by either of the two women standing chatting to each other at the counter. We continued to wander around the store with still not assistance or acknowledgement that we were even in the store, we were the only customers in there. It’s fair to say that we left rather disappointed and frustrated as I did like some of the items however, due to the way we were ignored changed my mind about making a purchase. I went on to Zimmerman and received the service which one would expect, making a purchase there. 😕

Purchased from Warehouse sale - Label on dress incorrect. 3-4 sizes smaller than what was advertised.
Despite the product being on sale ACCC still has requirements that all sales have certain requirements and the advertising of this dress was misleading. A request for replacement or refund has been denied .

Wel betaald, niets geleverd en niet meer bereikbaar, oplichters!!!

I would give zero if I could. If I could post photos of the sealant that was put around my floor, you would not think about using this company. I will have to strip the sealant up and get a professional to do it. Dreadful, really dreadful work.

If they had great customer service, particularly online, i would rate my purchase a lot higher to reflect the clothing. However, no point in spending on high end fashion online when on sale if you cannot return for a different size. It’s not always right when it states sizing because I chose my usual size and the item is much too big. Camilla’s team just repeat that it’s policy is not to accept exchange or return sale items. I wasn’t asking to return in exchange something different, just a smaller size. They absolutely refuse to provide a service. Im now stuck with an expensive item I cannot wear. It will cost me a lot to get it altered. Absolutely crazy. Camilla’s team call themselves Angels and even add xxx to their emails after not providing a service. I thought everyone should know before you buy. A great shame and I do wonder if Camilla herself knows this is happening & the policy is unfair and outdated.

My very expensive dress, being delivered to the UK from Australia, arrived fairly promptly and is beautiful, ideal for my son's wedding in Greece. However, it is a little big. I asked Customer Services if the return policy was in fact from the date I received the dress instead of from the date I purchased (which would give me barely any time to return it) - and I got an AI cut and paste reply. No matter what I did, I couldn't speak to a human. Ideally, I needed to order the smaller size but having read the reviews on here over refunds etc, I figured it would be easier - and safer - to pay a dressmaker to adjust it. Doubt I would buy again from this company unless it was something like a bag. They’re ok when you’re buying but ignore you when you ask questions. Too risky - and a shame as the clothes are gorgeous. Please relax your return policy and improve your Customer Service - drastically

Wasn’t a cheap dress. The zipper was faulty on arrival and still faulty.

However it’s not a ‘manufacturing fault’ so Camilla customer service have deemed it’s not their issue.

Absolutely horrendous after sales. (This is the first negative review I’ve left in my life, this is just an arrogant company)

Ordered a Large Square Cushion and it arrived with a tassel missing and a feather fill insert not a cotton fill, so it was lumpy and flat. They stopped providing cotton fill which is dumb because they are cheaper than feather fill. The cotton fill is plump and shape bounces back, but feather doesn’t. Customer service refuses to provide a postage paid return even though the product is not as shown on website. Terrible. Absolutely terrible. Do not buy their overpriced ridiculous cushions, they’re awful. Customer service is grubby.
Return Claim Made: Yes
Product Appearance: Not as advertised

Love the clothes. I appreciate the quality, style, and size inclusivity. However, I wish I read the reviews online before placing an online order. They send a cute email when your product arrives congratulating you on your purchase and hoping you enjoy the clothes. But if it's faulty or doesn't fit right, you're in for a real treat.

They use tricky wording on their return policy 'return within 14 days of purchase date.' If you're international, chances are high that you'll have less than 48 hours to decide if you're keeping your garment or not.

The customer service team uses pre-made scripts and makes no effort to show empathy or consideration.

Camilla does not care if you feel or look good in their clothes. They only care about taking your money and go on to blame YOU for not being proactive enough.

My advice is either buy in-store if you are traveling (unless local to the store) or only order online if you are 100% sure of your size. Their sizing drastically varies by cut so you must be 100% certain. Finally, only order online if you're not facing a busy period. Miss the cut-off date by so much as a minute and they will not care.

They will make it as difficult for you as possible should you change your mind.

There you have it. Shop carefully.

One of the most racist staff i have ever seen in any shops or stores.is it camilla’s policy? Almost all staffs behave the same.if you are a non australian customer ,they don’t even bother themselves to answer questions
I have been in camilla’s store in melbourne ,gold coast and brisbane ,almost all of them have very racist behaviour

I am in love with Camilla clothes. I order constantly online as I live in Greece and you can not buy them in shops but until now I was ordering only items with one size- O/S. In the summer, I got a wrong item and they sent DHL to my house to pick it up with everything arranged by them. This encouraged me to go on a shopping spree for the festive season and in November I made three orders totaling above EUR 12000. First of all, until now I did not receive the last order because they are shipping the orders partially and this makes the customs clearance very difficult and long. I am every day with DHL on the phone. One item from the first order is still missing. I want to return some items but now they tell me they have changed their policy and I have to arrange myself the shipping back, pay for it and wait for refund on both the clothes and the shipping. It takes ages to get back reply on emails. I confirm they don't answer the phone. Very very disappointed with the customer service. I believe I will not stop ordering but will make small orders not to confuse the customs and again back to only O/S items. Tip, the sizing is at least half size bigger than usual UK. For the ladies that are complaining regarding items marked Final sale and no return- I do not believe you have the right as it is clearly stated in red and is written in their policy.