Bycastello Recenzje 

Tried to blame me for an incorrect address, which on the confirmation email was listed correctly. Bycastello and Evri a combination from hell. I was also a fool not to check on here first. I am writing to my Member of Parliament to ask him to investigate this company.

Scam company who do not abide by UK Consumer Law.

Miss sold the product. Said it was linen, when it arrived it was cheap, crap polyester. Felt like cardboard.

Won't accept any fault.

Won't pay for the product to be shipped back for them as they should under british consumer law.

They think their returns policies supercede the Consumer Rights Act 2015.

Would strongly recommend not never to buy anything from them

DO NOT BUY! CHEAP, POOR QUALITY ITEMS! WILL NOT PAY FOR RETURNS EVEN THOUGH ITEMS ARE NOT DESCRIBED AND RETURN ADDRESS IS TO CHINA!

Don't buy anything from this company. They're chancers.

Having received the poor quality goods,I am trying to return the items but nobody is getting back to me regarding how to return.
I have not had 1 email so no order number or reference number.
I wish I had read these reviews before I ordered from them, they are dreadful, DO NOT USE!!

24.09.2025 I have just received a response from By Castello asking me to contact their customer services with an order number. Which bit do they not understand, I have never had an email with an order number, I have sent 3/4 emails to their customer support & not had one response

Absolute scam website..please do not order. The website looks amazing, but when my shirts arrived there were of the worst quality and the Medium and Large sized shirts were both more like a X Small . No labels or even size labels in the shirts.When you contact them they reveal they are in China. Scam websites like this give the others a bad name - Disgraceful!

This Company is not any help when you want to return an item.and they expect you to pay the postage back.i will not be posting anything back as I just think they are out to scam people.no good coments on here about this company.

Terrible company, don't buy from them. Picture on website looked great, item was nothing like the picture when it arrived, cheap poor quality materials. I complained and got no where. Avoid!! Scam!!

Absolutely abysmal quality merchandise. Arrived damaged/stained and the only way to get a refund is to post back to China at your own expense.
Had I read Trustpilot before I would never have bought from them.
AVOID LIKE THE PLAGUE, ABSOLUTE SCAM.

Huge scam don’t even bother ordering anything the quality is polyster when it says it’s 100%cotton and even more their customer service is appalling, you won’t even get a response out of them

Absolutely shocking quality, website is great looks like you’re dealing with a good quality store but its temu in disguise. The top is nothing like the pictures it says their based in Norway but garment comes from china.
And the prices are expensive for what you get ,I thought this top had come from a jumble sale it’s not even got any tags or labels on it.
The arms are long enough to reach your feet and the body is that small you can see by belly button.
The returns policy doesn’t exist just threw the top in the bin. Absolutely rubbish.

Basically a scam. Based in Norway seemingly, although unclear from their publicity. Swim shorts did not arrive in predicted timeframe. Refused return for no apparent reason. NEVER USE THIS RETAILER!!

Jag beställde en jacka här ifrån. Först tar det 1 månad innan den kommer, sen var det inte ens samma jacka som på bilden. De hade även klippt bort etiketten på jackan. Och jackan var alldeles för liten, beställde xl.

DO NOT ORDER FROM THIS COMPANY:
- Poor quality clothes that are nothing like the website.
- Takes weeks for the company to provide returns details.
- Returns are to China and you have to have it tracked. Small package is £24.
- The company then deduct further VAT and customs from your refunds.

One big con

Disastrous infrequent correspondence after sending several email since delivery date 2nd September, Beatiful DressI ordered arrive in appalling condition crushed in a small packet creases everywhere, never tried it on so dissapointed i hung it up in the hope the creases would fall out after a week still there, I’d contacted customer services the day of arrival did get reply & asked to send photos if which I did directly then no reply after 6 emails then suddenly one arrived after id given up. said if I wanted to keep it refund offer 5% £2.00 after waiting so long for replies & no statement in package I returned it to uk address on package it came in. Received two days ago email with apologies & if I still wanted to return the address to return to China correspondence far too late all ready in post, this company has truly disappointed me, customer service needs shaking up it’s in UK so why so much delay in answering my emails I was being completely ignored now stand to lose a fair amount of money through their lack of communication with me. Please if you decide to buy from this company get all the questions you need answered before you do do not be ignored dissatisfied out of money like I am now!

I made the mistake of not checking reviews for this company which I normally always do. Ordered shoes and a shirt. They took weeks to arrive and when they did the shoes arrived without a box and had been crushed in transit. Awful quality and not worth the money. Tried to return for a refund but have been fobbed off by customer services. Avoid this company at all costs!

Wish I had read these reviews before purchasing from this con operation. I ordered 3 polos supposedly cotton and a linen jacket . The jacket was supposed to be size XL it took 3 weeks to get delivered what I received wouldn’t fit a toddler and had the size label torn out. I sent them an. E mail they replied it was a size issue and not covered by their returns policy.
This is a con operation avoid like the plague. Does any one know how to get their web site shut down

Ordered 2 x shorts. Turned up 2 weeks later nothing like what was Ordered, cheap cheap nasty.
I said I would like a refund as they are not the same shorts as were Ordered from the pictures.
They actually replied to say that, a totally different item being sent, was not covered under their returns policy.
BUT they would give me a 5% refund if I just went away.
The place should be shut down immediately.

Wish I had checked the reviews before ordering.
Please don’t buy from this company, our government should be banning this site into the uk…it is a total scam
Don’t think to yourself it looks ok it really isn’t.
I ordered what was meant to be a fluffy snug winter coat for £70 it was more like a rain Mac….thin, no fluff and absolutely stinks of plastic, totally not wearable the quality is absolutely diabolical.
It does make you wonder how they make the pictures look so good, clever photography.
Do not touch this company no matter how much you think you want the item they are going to rip you off. Please be warned.

This company is total scam. Their items displayed in the website has nothing to do with the items that reach you out. Not recommended. This company it should be band and the governments should block their website IPs so it can be unreachable. I have bought a pair of vintage look alike shoes and I have received totally different items