Bycastello Recenzje 

If i could give less than 1 star i would. Item arrived over 2 weeks after the order was placed, was completely a different product to the picture and the description.

They reviewed with the team and suggested this was the correct item. Solution...a 5% refund or pay to post the item back.

Lesson learnt, never shopping here again.

Bought a women's cord shirt from the ByCastello website. Paid over £40 to wait almost three weeks for delivery then on inspection of the item realised it was incredibly poor quality. Covered in loose threads, areas of very poor stitching, has a sewn in label reading "Perfection Quality" and is made of a cheap synthetic fabric which is unidentifiable as there is no care/ fabric label. They replied to my first email asking to return but then have ignored everything else. DO NOT BUY!

Both items ordered were delivered in the wrong colour, the quality was terrible and I’m still awaiting a refund having paid £20 to return the item to China. DO NOT BUY FROM THIS COMPANY!

Does anyone actually work in customer service for this company. Never again will I buy anything here.

Frankly my shirt was described as denim cotton and in fact was inferior polyester.
This illegal and unfair
I'm very surprised that a Norwegian company is alloyed to trade like this

I have a negative experience like the other customers who left reviews. I bought pants that arrived from China after 3 weeks.
The quality is disastrous, the appearance and size are not close to what I ordered and what is shown in the webshop.
I could easily make a shirt and pants out of these pants as they were too big. When you contact them, they send you a blackmail plan to replace the item.
Avoid buying here, and this webshop should be reported to the consumer protection service.

Delivery hasn’t turnt up , refused to refund or investigate , can’t show me proof or delivery as it wasn’t delivered and have said it’s my responsibility to chase the delivery as it’s “ my carrier “

Even though I’m the customer and they arranged delivery, horrendous company

AI bot led customer support scam company. Avoid!
Bought shoes, they sent the wrong size, their mistake but expected us to pay returns postage to China (almost as much as price of shoes!) or offered 5% refund if I didn’t return them.
Either way I’m out of pocket for the company’s error.
The company returns policy does not include anything about return costs even for customer order error.
Consumer rights law doesn’t apply apparently.

Avoid this company. Scammers.
Order took over two weeks to arrive. I ordered an XL, when it eventually arrived it was way too small and terrible quality.
Customer service is non-existent. Refuse to provide me with returns information, apparently it’s my fault the item is too small.
AVOID. APPALLING COMPANY.

The garment I ordered was very small (even though no problem with other supplier in this size.) I emailed several times but Castello did not address my complaint. I returned the garment to the return address on their website - they acknowledged receipt but have not paid. A dishonest company with dreadful customer service.

I’ve had the same experience as many others. The items arrived three weeks late and were of very poor quality compared to what I paid for. There were no labels attached, the material was polyester instead of cotton, and the lettering was just iron-on prints.
When I requested a refund due to the unsatisfactory quality, it was refused. This feels misleading — posing as genuine products but actually selling low-quality copies. It’s extremely disappointing and feels like money wasted.

By Castello will not exchange purchased items. In the event you receive your purchase and for whatever reason you don't like it, it appears they will not exchange it, for a website company this - in my opinion - is unacceptable.

Awoid!
Scam company, thieves and liars!

This is a SCAM company. Please stay away, they are not based in the UK and their products are very poor quality, over sized and do not fit. Their customer service is the worst. No exchanges or refunds or if you are lucky they offer 5% refund and you are stuck with bad product.
PLEASE STAY CLEAR!

****DO NOT BUY FROM THIS COMPANY!!****
One star review is too good!!! All these reviews speak for themselves, I ordered two sweatshirts for my daughters, they arrived two weeks later, not fit for purpose, extremely poor quality. They’re ’reviewing’ my order before accepting a return which is completely ridiculous and against consumer rights. Yes wish I had seen these reviews before ordering but hopefully this will help people, this company needs to be shut down asap. I am raising a dispute with my bank so should should be able to get my money back as I paid by credit card, hope this helps people!

AVOID THIS COMPANY! Bought set and when received it was terrible quality. Tried to return and they told me I can’t as I don’t meet the criteria?! When they state on there site they accept returns within 14days of receiving item. Avoid at all costs.

AWFUL. The quality is horrendous. The package took ages to arrive and when it did the shoes I ordered were damaged. They did not look anything like the original picture on the website. I emailed for a refund and they offered me a 5% refund or to fund the return back to China. DO NOT ORDER FROM HERE. They are horrendous!!!!!

Clothes are terrible condition. Cheap, trousers were see through and nothing like the pictures. Stay well clear of this company.

Flip flops are advertised as leather.
They are synthetic and made in China.
There was no returns label included.
Customer services gave incomplete information which led me to return the item back to warehouse they didn't recognise even though it was the return address on the package. After nearly 2 weeks of tennis emails they acknowledged their dire service and said they would issue a refund. The day after they went back on their word and refuse to give me any refund.
This company is to be avoided.

Fraudsters! They failed to deliver the product ordered (maybe a good thing having now seen the reviews) and wouldn't give me a refund as they said the failed delivery was due to me supplying incorrect details. On the order confirmation from them, all of my details are correct.