by Crea® Recenzje 887

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

By Crea has by far been the best customer experience I’ve had when it comes to all the furnishings I purchased for my new home. When I ordered the wrong barstool height, they generously shipped... Zobacz więcej

Oceniono na 5 z 5

Their service is great and they also opened up their showroom with personal attendance outside business hours (on a holiday). Ones ordered (black Einar), the delivery was fast and even before promised... Zobacz więcej

Oceniono na 5 z 5

I cannot say enough good things about this company and the customer service team. I had some adjustments that I needed on my order and the team was prompt with responses and went above and beyo... Zobacz więcej

Oceniono na 5 z 5

Always a worry buying furniture online without physically seeing it, but we liked the design and took the risk. Our barstools are absolutely perfect! Beautifully crafted and top quality. They arrived... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

887 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

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Oceniono na 4 z 5

Great Product

When I ordered these stools, the listing said they would arrive in 10 days, but it actually took around 2 months to receive them. The company did reach out and offer to upgrade the shipping to air freight for an additional cost, which I understand given current global delays. I appreciate the effort to accommodate, but it did feel like I had to email multiple times to get updates—and it wasn’t until I left a review that the stools were finally delivered.

That said, once they arrived, I was genuinely impressed. They came fully assembled (which was amazing) and the quality is truly great. I’m very happy with the final product, just wish the communication and shipping experience had been smoother.

6 kwietnia 2025
Opinia niezależna
Logo by Crea®

Odpowiedź od by Crea®

Hello Armin,

I would like to start by apologizing again for the delay in your order. We are in the process of opening our warehouse in the USA due to the incredible increases in shipping costs and customs into the US. We have done our utmost to update you concisely regarding the entire process. Just as explained when we asked if you wanted express shipping, the cost is actually 600 USD, but we as a company take this very seriously and would therefore like to offer you to cover the majority of it ourselves and offer you this for only 50 USD. You have not since gotten back to us. As a customer service manager, it hurts to read a review like this as we take our customer service very seriously and customer satisfaction is our top priority. I personally follow the status of the orders daily, just like with all other orders, and your order is exactly as promised, scheduled for delivery by the end of June. If there is any other way we could have updated our customers regarding these delays, I would be grateful to receive feedback on this. We are a small organic company in Sweden and are happy to develop with the help of our customers' suggestions on how we can offer a better service ❤️

Oceniono na 5 z 5

Totally happy customer

Ordered 2 Freja bar stools which arrived quickly, absolutely beautiful, very comfortable and perfect match for our new kitchen
Ordered a further two stools that arrived four days later in Ireland
Excellent customer service, quality and style

30 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Awesome Philip Bar Stools

We received our two Philip Bar Stools. They are as nice or nicer than shown in the pictures online. They fit perfectly in our space not only form and function, but the color blends extremely well. Lastly, the quality is unbelievable, two of the best chairs we’ve ever owned or used. Thank you for being a solid artist!

12 maja 2025
Opinia niezależna
Oceniono na 5 z 5

GORGEOUS COUNTER STOOLS!

I AM EXTREMELY happy with the counter stools. I have the black vegan leather. Super wonderful, VERY comfortable and sturdy.

16 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastisk kvalitet och service!

Fick hem 2 fantastiska barpallar idag. Känns otroligt härligt att ha möbler som är tillverkade i Sverige. Kvaliteten är förstklassig! Möttes av snabba svar och och bra kundservice från första stund. Kan varmt rekommendera!

24 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent product with perfect service.

We've spend much time to decide for a pair of stools for our new kitchen island and finally we've found it at Crea. The configuration was extremely easy and so we placed the order of two stools. The service is really excellent, just next morning the customer service asked via email to confirm the size of the stools. I live in Munich, Germany, and I was very surprised to get within less then 6 days my stools from Sveden. The quality is really perfect, we are very happy and our kitchen is now a color dream. Josef from Munich, Germany

12 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent handwork

Excellent handwork! We ordered from USA and the chairs came in a box, they are very beautiful and high quality! And the service is very good! Thank you

30 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

I placed an order from Crea after seeing their bar stools on a social media advert. I ordered 4 bar stools at 100cm in height, confirmation email received and a short time later, I received an email from Lisa, an employee of Crea who told me they had received the order but if I could double check the height was correct as the 100cm stools would be too tall for a standard island height. Lisa was correct, she amended the order and sent a new confirmation. Along with this I received another email from Alexandra giving me a full lead time and to contact if there is any issue. The stools arrived, well packaged and securely wrapped and they look absolutely fantastic!! The quality is top class, that good in-fact I ordered another 2. An absolute breath of fresh air ordering online with this company.

20 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

EBBA Barstools

We ordered our stools during the holiday season so the lead time was a bit longer than expected but they were totally worth the wait!! Extremely well made and even more gorgeous in person. If you’re on the fence about it, just buy them! You won’t regret it.

21 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Beautiful chairs and a great company who does things right!

Love love LOVE our new Ebba bar stools, they’ve just arrived and they go perfect with our decor! They’re sturdy, beautiful and very well made! From ordering to delivery has been a seamless process and we are so pleased with them. Would definitely order from this great company again! Well done by Crea 👏🏻

24 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

The Philip Bar chairs by Crea - a perfect complement to our kitchen!

While renovating our home interior, we expanded the kitchen island to add seating. After considerable research, we decided the Philip Bar chairs by Crea would be the perfect complement to our updated kitchen. By Crea’s customer service was exceptional - from advising us on chair seat height and spacing considerations, to providing status updates on production and shipping, to adjusting the shipping timeline to marry up with our renovation schedule. The chairs were well packaged for shipping; they arrived in perfect condition. Importantly, the chairs are beautiful and comfortable, exceeding our expectations. We love, love, love them!

5 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Purcahsed 6 bar stools

Purcahsed 6 bar stools. Made some after purchase changes. Team at Crea was responsive and proffesional. Bar stools exceeded my expectations. Fantastic quality and design. Excellent value for money compared to what is on the market. Shipping and packaging of the product also excellent. highly recommend.

5 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect

Great product, great communication, delivered on time. A beautiful, well designed and well made addition to our home. Thank you.

19 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Bar stools

Ordered two bar stools there have been some delays with order. However, the customer service manager has been in contact and esclated my order which has now been dispatched.
I have ordered from Crea before items are of high standard.

25 listopada 2024
Opinia niezależna
Logo by Crea®

Odpowiedź od by Crea®

Hello Lr,

Hope everything is good with you!
My name is Nicole and I'm the customer service manager. It makes us very sad to read your review as our highest priority is our customer care. We have been during our most hectic period if the year during Black Friday which has caused some delays in our production as we handmake all our furniture here in Sweden and have done our very best to give the best updates to all our customers regarding their orders.

I did check if I could find any records of an order with your initials but couldn't find it so I would appreciate if you got back to us by email with your name and we will of course help you LR. Our email adress is info@by-crea.com

Looking forward to be hearing from you

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