Burts Online Ltd Recenzje 

1452
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Zobacz więcej

Oceniono na 5 z 5

Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Zobacz więcej

Oceniono na 5 z 5

Excellent value for money..i just love my new carpet..and will definitely use again..delivery was within 2 days..5 stars +

Oceniono na 5 z 5

Excellant service. Beautiful carpet. Fast delivery. Absolutely no hassle. So refreshing to speak to a human on the telephone who rang me (rather than the other way around! To arrange a convenient del... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dywanami
  2. również w kategorii:
  3. Hurtownia dywanów
  4. Materiały podłogowe
  5. Sklep z artykułami domowymi
  6. Sklep z linoleum

Napisane przez firmę

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Burts Online Ltd

Napisane przez firmę

Customer service is our focus!
Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 57% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(1452)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 155

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

I wrote to you to collect it

I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!

It’s too damn big!

5 lutego 2026
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Odpowiedź od Burts Online Ltd

We never insisted you should be 'happy' with having extra carpet. You asked why the remnant was slightly bigger, we let you know we had to send another piece of the the same carpet which was 40cm bigger than the one you ordered. We assumed it would not be an issue as carpets are generally cut into place. We apologize for the inconvenience this has caused

Oceniono na 5 z 5

Good service

I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.

15 stycznia 2026
Oceniono na 4 z 5

Good value

The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.

5 lutego 2026
Oceniono na 4 z 5

Gorgeous carpet…

The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!

26 stycznia 2026
Oceniono na 5 z 5

Excellent price for a quality carpet-…

Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!

27 stycznia 2026
Oceniono na 4 z 5

Great value

Delivery had to be rescheduled to a day we weren’t in but Burts tried to sort . Other that amazing quick service and value for money,

20 stycznia 2026
Oceniono na 5 z 5

Burts stocked the carpet I wanted at…

Burts stocked the carpet I wanted at the best price. They offered quick communication when I had questions about the delivery, and the driver from DX was so friendly. Thanks so much! Can't wait to have the carpet fitted.

26 stycznia 2026
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Odpowiedź od Burts Online Ltd

Thank you very much for leaving us a five star review! Its much appreciated and we hope you enjoy your new carpet!

Oceniono na 5 z 5

Being delivered on time good price

Being delivered on time good price. The only thing is really not knowing the true colour online but for the price can’t complain

23 stycznia 2026
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Odpowiedź od Burts Online Ltd

Thanks Alan for taking the time to leave a review and appreciate the feedback.

Oceniono na 1 z 5

Driver never answered his phone when…

Driver never answered his phone when rang back twice . And carpet was cut on an angle so didn’t fit the room properly.

22 stycznia 2026
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Odpowiedź od Burts Online Ltd

Hi Steve, Thanks for leaving us a review. The delivery driver is not one of ours as we use a third-party courier and if he did not answer after you missed his original call, then we can only assume he was too busy. Regarding the angled cut, the carpets are cut on a machine which leaves little chance of an angled cut but acknowledge mistakes can happen and if this is the case then we sincerely apologise, If you contacted us with picture evidence then we would happily rectify the situation for you.

Oceniono na 5 z 5

Arrived very fast

Arrived very fast, customer servixe replied almost immediately to me . Great company to deal with

21 stycznia 2026
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Odpowiedź od Burts Online Ltd

Thank you very much for your review!

Oceniono na 5 z 5

Brought a flooring that is usually only…

Brought a flooring that is usually only available via a shop the process from ordering to delivery was excellent and the company sent updates so I didn’t have to stay in alday.
Would 100% use again with the flooring and fitting it came to half the price of a shop.

19 listopada 2025
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Odpowiedź od Burts Online Ltd

Thank you very much Claire for taking the time out to review us!

Oceniono na 5 z 5

Great service from Burts online

Great service from Burts online. Unfortunately they had run out of stock for the one I ordered and I was offered a refund or alternative product. I took the alternative which was a perfect substitute and delivered in 2 days. I’ll use your services again. Many thanks

2 stycznia 2026
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Odpowiedź od Burts Online Ltd

Cheers for the 5 start review it is much appreciated!

Oceniono na 5 z 5

Great Value Carpets with One Small Area for Improvement

I have been using Burts Carpets online for well over a decade, on and off, and they have consistently offered very reasonable prices and excellent-quality carpets. For value and reliability, they have always been a solid choice.

My only minor criticism is around the presentation of room-size remnants. In the past, Burts Carpets used to include actual photos of the remnants themselves, whereas now the images appear to be taken from the main product listings. This makes it harder to judge the carpet properly. There is nothing quite like seeing a real photo of the carpet — even rolled up and stacked — as it gives a much clearer sense of the texture and, more importantly, the true colour.

That said, when it comes to price and quality, I genuinely wouldn’t bother going anywhere else. Burts Carpets remain a dependable and excellent option, and I would continue to recommend them without hesitation.

12 września 2025

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